Josh Cridlebaugh Email & Phone Number

Kirkland, Wa, Us

· Lead strategic sales for Palo Alto Networks in the PNW· Trained Engineering and Sales in use of Palo Alto Networks tools and procedures

Greater Seattle Area

- Budget preparation and maintenance- Lead a team of network engineers- Deployed Aviatrix NaaS for Azure and AWS- Responsible for managing relationship between L1, L2 and Engineering- Designed a SilverPeak SD-Wan solution and implemented it to replace legacy DM-VPN- Designed and Deployed Cisco WLC with 100+ Wireless Access Points- Managed and maintained site internet and MPLS connections - Design and implement firewall rules and policies- Execute and design standards, policies and procedures that maximize efficiency and Security - Established training programs and user education programs- Develop monitoring procedures to ensure proper network operations. - Provide documentation and processes for Network and Desktop Support teams.- Lead Change Management guidelines and processes - Manage all Network related projects- Work with vendors on new equipment/software integrations and POC’s- Responsible for mentoring and providing guidance for department staff. - Deployed Cisco ISE- Develop, create and maintains structured network documentation, device configurations, circuit information and operations network diagrams - Provides statistics of network performance and capacity and make proactive recommendations for changes to the network environment

Greater Seattle Area

Deploy and configure branch network equipment including firewalls, switches, access points, MPLS and SD-WAN devicesProactively monitor WAN, LAN, WLAN, MPLS to ensure high availability and performanceEnsure branches are redundantly connected to production datacenter resources with automatic response to failed pathsConfigure network traffic to prioritize critical network activities using QoS, CoS, DSCP and other technologiesPerform maintenance to keep network equipment running optimally and securelyGenerate and maintain clear technical documentation and recordsConfigure and maintain network load balancers to support various applications and servicesAssist with Windows and Linux Systems and Engineering projectsDesign and deploy Palo Alto Firewalls, Cisco switches, F5 load balancers, Talari and other Wan devicesManage a distributed WAN of: MPLS, IPSec Tunneling, BGP, SD-WANSupport multiple LAN sites with expert knowledge of firewalls, routers, switches, Access Points, VLANs, Subnets, STPArchitect complex security functions relating to Network control and accessBuilt and Deployed Cloud based Global User VPN

Greater Seattle Area

Short Term Contract to: Lead and design a migration of SolarWinds 9.0 to 12.0.Design and demonstrate implementation of a segmented Network Consult on SD-Wan Lead on EBGP MPLS DeploymentsClean up and remove Static Routes from remote sites and Implement Dynamic Routing via EIGRP

Seattle Washington

• Work with network and telecom operations unified team across multiple time zones. Collaborate with the team by defining objectives, priorities and activities to support the department strategy and goals • Proficient engineer in design, maintenance and troubleshooting of a QoS and Unified Communications enabled enterprise MPLS network • On site support, installation, and maintenance of network hardware and software• Experienced engineer in support, design, and implementation of routing policies in globally distributed multi-vendor Internet, WAN, and LAN topologies • Design and implement firewall rules and policies globally • Execute and design standards, policies and procedures that maximize efficiency and customer support in the network Services arena • Design, Maintain, trouble-shoot Unified Communications systems, platforms, for on-net and mobile users on a global footprint • Work with management and users to establish solutions to meet business needs, including establishing user profiles and user training. • Provide documentation and processes to the NOC and Global Service Desk team • Follow and enforce Change Management guidelines and processes • Participate in the management of small to very large projects. • Work with vendors on new equipment/software integration and best practice security compliance. • Responsible for mentoring and providing guidance for less experience department staff . • Contribute to third level technical support within Data Communications/network Services, provide 7x24 on-call support for critical problem resolution • Provide Level 3 support, provide technical support to the NOC • Develops, creates and maintains structured network documentation, device configurations, circuit information and operations network diagrams • Provides statistics of network performance and capacity and make proactive recommendations for changes to the network environment • Develops monitoring procedures to ensure proper network operations.

Tacoma Washington

• Maintain a LAN/WAN network for 10,000+ Employees and Students. Ability to maintain Firewalls and Servers in a live production setting. • Maintain data communication solutions to meet new and evolving requirements; plan and execute the installation of new networking components to fulfil district requirements. • Work with the Network Manager to support the design and analysis of LAN/WAN/WLAN network improvements and enhancements. • Provide analysis to support performance tuning and capacity planning directives stated by management. • Provide troubleshooting and problem solving support for all network issues.• Monitor system hardware and software and manage system performance. • Maintain documentation of network configuration changes and modifications, operating procedure revisions, and records relating to network hardware and software, and any changes completed in support of management authorized changes. • Coordinate projects with outside vendors.• Provide friendly technical expertise to other IT department team members. - Support additional department projects and initiatives as needed. • Manage VoIP Cisco Unified Communications Manager (CUCM), end user account operations, end devices, and dial plan operations. • Operation of daily tasks in Active Directory, to include end user, computer, objects, security assignments, and/or permissions. • Work with Group Policy objects as required for tech assigned duties to include work assignment of scripting and/or software deployments when required.• Expert level support of Microsoft Suite products. Created several complex forms using Microsoft Word.• Capable of expert level Computer Diagnostics.• Able to edit .MSI files to better suit installation needs

Greater Seattle Area

• - Advanced troubleshooting of Mobile and Branch Office VPNs, DHCP, HTTPS, HTTP, SMTP POP3, DNS, ARP and VoIP in both English and Spanish.• Test and reproduce customer issues in test lab environment prior to implementing solutions.• Familiar with Dynamic Routing Protocols BGP, OSPF and Rip.• Provided superior customer service and technical solutions for complex network issues to company partners, sales engineers, resellers and coworkers.• Configured subscription services to optimize customer networks for all needs, including but not limited to internet service providers, telecom companies, banks, government agencies, personal businesses and schools• Provided explanation of diagnostic logs and assessed problems from multiple angles to offer concise solutions.• Worked with management and engineers to evaluate software leases, address potential BUGs and keep abreast of trending issues.• Obtained a strong understanding of NAT and how to properly implement firewalls with static NAT, 1 to 1 NAT and dynamic NAT.• Performed network analysis and troubleshooting in a live production environment.• Provided mentoring and training for new hires in Tier 1 support, technician, and triage technician roles.

Management Training/Technical Support/Bookkeeping Management Training Responsibilities: Trains apartment complex managers how to use the software our company uses. Creates and keep records of trainings.Creates guides and manuals for the different functions of the company’s software.Technical Support Responsibilities:Provides Technical Assistance for all Bookkeepers, Managers, Assistant Managers, leasing officers and Regional Managers.Provides Help Desk for all Bookkeepers, Managers, Assistant Managers, leasing officers and Regional Managers.Bookkeeping Responsibilities:Kept records of all payments received for several apartment complexes. Managed 12 properties at a time with an average of 50 units per complex.Prepared General Ledger.Sent out Refund checks and verifies all payments made through the Accounts Payable Department.Monitors all financial data received and allocates payments as needed.