Josh S. Email & Phone Number

Dublin, Ca, Us

Alameda, California, Us

Provide tier 2 and 2.5 IT support. Daily activities include organizing and prioritizing on resolving issues arising from phone calls, email, walkups, ticket queue assignments, and chat pings, and performing refreshes on out of compliance hardware.Handles everything from new user creations, application provisioning, hardware requests, password resets, troubleshooting, diagnostics, and triage, basic training, functional mailbox creations and changes, distribution list changes, and user ID terminations, to more complex OS and application issues from connectivity issues, software and hardware repairs, BSODs, registry fixes, to VPN and Wi-Fi issues.Provide support on a mixture of Windows and Mac OS, including hardware from Apple, Lenovo, Dell, and Microsoft. Phone support on both android and Apple products, Cisco desk phones and softphones such as Cisco Jabber, Teams, and Zoom.Support and harmonizing teamwork by assisting and filling in for teammates when possible, open to all healthy dialogs and constructive criticisms, and constantly adapting and fostering a growing and improving working environment.

Alameda, California, Us

L1 and L2 desktop support handling issues through phone, email, web, and walk-ups.Troubleshoot Windows devices, Mac laptops, ipads, and mobile devices. Responsible for all IT aspects from new hire setup, application pushes through SCCM or manual installs, grant access rights, data migration and device refreshes, and through termination processes.Create, update, and remove distribution lists, shared mailboxes and shared calendars.

Supports over 65 VIP clients as the solo dedicated specialist at Chevron HQ. Clients consisting of GMs, VPs, Presidents and their respective admins.Provides white-glove services on all aspects of IT services for the clients including but not limited to laptops, apps, mobile devices, VC support, escalations, room setups, ordering equipment and peripherals, and other special requests.Maintained 100% satisfaction surveys and received multiple accolades. Spearheading project in migrating all VIP clients from current in-house tuned OS to full Modern Desktop.

Handled cases ranging from time/attendance abuse, CCTV monitoring, potential illegal data exfiltration, viewing/downloading/sending inappropriate/offensive materials, mobile phone collection/imaging, cloning/imaging hard drives and USB devices, virus/spyware cleanup, data extraction, and device wipes. Specialized in Information Recovery - recovery of lost data, retrieval of ex-employee's emails and files for business continuity, and extract data for preservation purposes. Always followed procedures and policies and performed proper equipment checks and year end audits.Worked with industry familiar tools such as Encase, BlackRainbow Nimbus, D3, Nuix, GetData Forensics Explorer, Cellebrite, Splunk, Magnet Axiom, Forcepoint, MS Security & Compliance Center, Tableau, Paladin, Lenel OnGuard, and other specialized in-house tools.

Fort Mill, Sc, Us

Lead tech of onsite team supporting over 3500 users for Chevron headquarters in a ticket/data driven and self-management environment. Consistently come under the SLA time frame and have one of the highest resolution rates while maintained above 98% in customer satisfaction and backed by 4 outstanding performance awards.Provide dedicated support for airport, Business Resumption Center, and IRS. Shared responsibility for scheduling logistics of appropriating tickets amongst the technicians.Planned, strategized, and implemented on the creation of the very first Tech Cafe walk-up service at Chevron Headquarter. Quickly diagnose, troubleshoot, and resolve laptop and desktop hardware and software issues, local and network printer issues, VPN and remote access issues, and user data migration.Install and configure new laptop/desktop, printer, and iPhone and iPad devices. Efficiently use Remedy ticking systems on all cases and update Asset Management database to track and maintain assets.Provide video conferencing support in a predominantly Tandberg/Cisco VC environment; Install and maintain EX90 system for executives; Support WebEx connection and troubleshooting; Install and troubleshoot Condeco panels.

Menlo Park, Ca, Us

Head field specialist for west coast C-SITE team responsible for the Chevron GIL 3.5 migration for remote sites.Self managed migration projects successfully for remote terminal sites – many times ahead of schedule.Managed and migrated Lathrop Recovery Center that involved 160 machines; Key personnel at the 90+ machine San Francisco center, Fairfield terminal, and South Carolina oil refinery; Solo at Roosevelt, Sacramento 242, Sacramento 460, Eureka, Banta, and Roseville terminals.Pre build new machines, migrate user data, install new machines, configure settings according to Chevron standards and user requests, install business related non-standard drivers and/or software, troubleshoot and resolve any issues that occur during and past migration processes, answer and address any issues users may have, provide quick-hit training on new software and apps, return surplus back to the depot, wipe or coordinate process with depot technicians, and keep redundant user profiles and data as long as necessary.

Head IT personnel that supported all electronic devices, including Windows based computers, printers, smart phones, and tablets.Help with quality assurance and testing of RMA products ranging from tablets, smart phones, scanners, and cameras.Assist customer service staff with level 2 technical support on all products carried.Search and list products on various online retailers and make searching more efficient for customers.

Raising bilingual kids...Head technology support for a new English enhancement school in Taiwan.Responsibility included setting up, maintain, and troubleshoot a peer to peer small business network and all electronic devices. Platform was a mixture of Win XP, Win 7, iOSX, Android and iPhone. Involved heavily in decision making process of technology analysis, suggestions, procurement, and testing of all electronic equipment and software for staff/students.Taught “English through computers and gaming,” 5th grade English, and adult conversational English.

Westlake, Texas, Us

Provide top notch in-house, second level technical support for all of Schwab utilizing phone, email, IM, web (online ticket submission), walk-ins, and onsite visit.Won the Excellence In Service team award in 2001 and 2003. Employee of the Month in years 2003, 2005, 2007, and 2008.Consistently resolves 98.5% of all directly assigned tickets and SSRs. Duties range from simple password resets, application how-to and troubleshooting, software/hardware troubleshooting, modify user rights via Active Directory, to complete workstation setup (PC, applications, phone, accessories), network troubleshooting, and setup/troubleshoot all sorts of electronic devices including printers, phone systems, scanners, fax machine, copiers, peripherals, and mobile devices such as cell phones, blackberries, and PDAs.Consistently obtained customer survey rating of 4.85 (out of possible 5) or above.Performed final-phase testing and QA of Schwab applications before it went into production.Have accommodated team by accepting various holiday, weekend, evening, night shifts, and exchange shifts to help teammates with their needs.Provided training for general Schwab employees and also mentored new help desk employees.

Santa Clara, California, Us

Maintain, update, and troubleshoot the company’s NT and Novell servers.Set up desktops and notebooks, phone systems, NT Ids, and email accounts for new hires.Troubleshoot, and maintain, all computers. Salvage old parts for DOS systems.Coordinate, install and troubleshoot new software rollout and upgrades.Maintain and troubleshoot all networked and stand-alone printers, copiers, and scanners.Administer Lucent phone systems to add, change, and delete users for both software and hardware setups and changes.Maintain the company's ARCServe backup system.

Install, setup, maintain, and trouble-shoot PCs for classrooms and labs.Taught PC Fundamentals and NT Workstation Courses.Supervised 'Hardware/Software Installation' and 'Basic Troubleshooting' labs.Developed the first Chinese MCP Workstation exam questionnaires and answers in the bay area.

Bs, Hotel, Restaurant Management

Ccna, Ccna