Josh S. Email & Phone Number

Alameda, California, US

Provide tier 2 and 2.5 IT support. Daily activities include organizing and prioritizing on resolving issues arising from phone calls, email, walkups, ticket queue assignments, and chat pings, and performing refreshes on out of compliance hardware.Handles everything from new user creations, application provisioning, hardware requests, password resets.

Alameda, California, US

L1 and L2 desktop support handling issues through phone, email, web, and walk-ups.Troubleshoot Windows devices, Mac laptops, ipads, and mobile devices. Responsible for all IT aspects from new hire setup, application pushes through SCCM or manual installs, grant access rights, data migration and device refreshes, and through termination processes.Create.

Supports over 65 VIP clients as the solo dedicated specialist at Chevron HQ. Clients consisting of GMs, VPs, Presidents and their respective admins.Provides white-glove services on all aspects of IT services for the clients including but not limited to laptops, apps, mobile devices, VC support, escalations, room setups, ordering equipment and peripherals.

Handled cases ranging from time/attendance abuse, CCTV monitoring, potential illegal data exfiltration, viewing/downloading/sending inappropriate/offensive materials, mobile phone collection/imaging, cloning/imaging hard drives and USB devices, virus/spyware cleanup, data extraction, and device wipes. Specialized in Information Recovery - recovery of lost.

Fort Mill, SC, US

Lead tech of onsite team supporting over 3500 users for Chevron headquarters in a ticket/data driven and self-management environment. Consistently come under the SLA time frame and have one of the highest resolution rates while maintained above 98% in customer satisfaction and backed by 4 outstanding performance awards.Provide dedicated support for.

Menlo Park, CA, US

Head field specialist for west coast C-SITE team responsible for the Chevron GIL 3.5 migration for remote sites.Self managed migration projects successfully for remote terminal sites – many times ahead of schedule.Managed and migrated Lathrop Recovery Center that involved 160 machines; Key personnel at the 90+ machine San Francisco center, Fairfield.

Head IT personnel that supported all electronic devices, including Windows based computers, printers, smart phones, and tablets.Help with quality assurance and testing of RMA products ranging from tablets, smart phones, scanners, and cameras.Assist customer service staff with level 2 technical support on all products carried.Search and list products on.

Raising bilingual kids...Head technology support for a new English enhancement school in Taiwan.Responsibility included setting up, maintain, and troubleshoot a peer to peer small business network and all electronic devices. Platform was a mixture of Win XP, Win 7, iOSX, Android and iPhone. Involved heavily in decision making process of technology.

Westlake, Texas, US

Provide top notch in-house, second level technical support for all of Schwab utilizing phone, email, IM, web (online ticket submission), walk-ins, and onsite visit.Won the Excellence In Service team award in 2001 and 2003. Employee of the Month in years 2003, 2005, 2007, and 2008.Consistently resolves 98.5% of all directly assigned tickets and SSRs. Duties.

Santa Clara, California, US

Maintain, update, and troubleshoot the company’s NT and Novell servers.Set up desktops and notebooks, phone systems, NT Ids, and email accounts for new hires.Troubleshoot, and maintain, all computers. Salvage old parts for DOS systems.Coordinate, install and troubleshoot new software rollout and upgrades.Maintain and troubleshoot all networked and.

Install, setup, maintain, and trouble-shoot PCs for classrooms and labs.Taught PC Fundamentals and NT Workstation Courses.Supervised 'Hardware/Software Installation' and 'Basic Troubleshooting' labs.Developed the first Chinese MCP Workstation exam questionnaires and answers in the bay area.

Bs, Hotel, Restaurant Management

Ccna, Ccna