Joshua Allen Email & Phone Number

Markham, Ontario, Canada

I provided project management services for a variety of software implementation projects including full implementations, plan update initiatives and managed services for Varicent' ICM platform.Utilizing a waterfall or agile methodology as appropriate while managing multiple implementation projects simultaneously. Performing project management case study interviews for potential candidates in conjunction with leadership.Providing mentorship to junior team members with regards to project management practices, procedures, and templates; assisting other project managers with unique/complex client documentation requirements.Improving internal and external facing project management practices and documentation through early risk identification, improving communication, and increasing client engagement.

Toronto, Ontario, Canada

Agile Project Management utilizing the SCRUM framework; assisting with Project Governance through Integration of the EAM program, Scope and deliverables tracking to ensure adherence to agreement, Scheduling and baselining the complete project plan, Quality management involving various client stakeholders, Resource identification and allocation, Communications including development statistics and upcoming project activities via monthly Steering committee and weekly program status updates, Risk management via a comprehensive RAID log and Stakeholder engagement through a detailed RACI and an onboarding guide for the program.

Toronto, Ontario, Canada

o Interfacing with the newly established Asset Lifecycle Management team and Assetlinx executive team to rapidly establish and operationalize a project plan for the close out portion of the program o Enabling coordination across multiple teams working to deploy Infor EAM to various groups across Metrolinx [Rail Maintenance Facilities, Bus Maintenance Facilities, PRESTO, and Real Estate]o Coordinating tasks and activities to deploy asset management, work management, contract management and inventory management capabilities within Infor EAM and Oracleo Participating in the Assetlinx program executive meetings with the senior management team at Metrolinx, presenting and capturing updates for the RAID log ensuring responsible risk management o Connecting with the wider team of 100+ to perform a SWOT analysis for further Infor EAM development after the sustainment activities are transition to internal full-time resourceso Establishing organizational and prioritization processes for sustainment related recurring activities, including when they are to be initiated, through the creation of process and procedural diagrams

Toronto, Ontario, Canada

Part of a team tasked with delivering a major information and asset management initiative including implementing various Enterprise Asset Management software solutions (INFOR, ArcGIS, SAP), updating a Strategic Asset Management Plan and establishing a formal Asset Management Program at Metrolinx.o Identifying and creating line of sight between Enterprise Objectives, customer and asset service level needs as well as asset performance requirements – within a Strategic Asset Management Plan o Key contributor in the development of an Asset Management Program to complete a current practices review, resulting in documented Asset Portfolio, Customer and Asset Key Performance Indicators, Risk Analysis, and Asset Lifecycle Strategies to support the development of business caseso Collaborated on the structure and specifications of Asset Management requirements for a high profile public private partnership (PPP) expansion program to enable rapid transit growth along with an organizational transformation at Metrolinx, Canada’s largest public transportation agencyo Leading workshops and internal teams of business unit representatives to highlight the need for mature asset management and develop practical, data backed lifecycle strategies for their assetso Coordinating resources and managing project performance to ensure project remained on track, mitigating any risks and challenges that arose throughout the development and delivery o Draft and review business unit asset planning content in accordance with requirements set out in asset management guidelines and strategic asset management plans to achieve annual objectives, progressing the maturity of asset planning and asset management practices within the organization

Toronto, Canada Area

Throughout this role I was liaising with various project stakeholders across the credit services, fraud, anti-money laundering (AML) and rewards divisions at CIBC to deliver pertinent data and information.o Meet regularly with key business stakeholders to formulate specific requirements for data extraction o Modify, and run intermediate level SQL queries across various tables to produce specific output to be converted into ad hoc reports to fulfil business requirementso Extract data for and coordinate with other technical teams to audit 1000+ fields across 4 systems resulting in superior data integrity and availability of accurate metadatao Track and coordinate technical deviations and Database Management & Decision Support Intakes through their completion

Toronto, Canada

Work extensively with TopTeam software to appropriately model debt collection systemso Coordinate with Lead Business Systems Analyst to continually ensure up-to-date project plan availability in Microsoft Projecto Follow standardized procedures for the creation of use cases, data elements, system-to-system interfaces and other repository objectso Meet with 6 stakeholder teams to become familiar with how each uses current systemso Schedule & drive 32 stakeholder meetings to elicit requirements for future solutiono Determine and document all reporting requirements in a standardized manner for sign-off

Toronto, Ontario

o Build community in residence though promoting a positive and welcoming atmosphereo Maintain access control in the building of 800+; prioritizing safety o Work with e-rezlife software to work with data records of students and guestso Organize and coordinate Ryerson University’s Residence Orientation Week as an orientation leader

Toronto, Ontario

Ryerson Residence Summer Hotel

Toronto, Canada

o Document end-to-end 20+ critical operating processes and procedures o Subject matter expert in issue escalation, critical issues, future solutions, troubleshooting, and new release procedures, ensuring consistency in current and future employee interactions with clientso Professionally resolve 2500+ support requests both individually and collaboratively with team o Full self-initiative in identifying problems and proposing possible solutions in a weekly status meetingo Create and document complete paid support policy and 5 complete user guides with over 200+ articles

Bachelor Of Commerce (Bcom) - Co-Operative, Business Technology Management

Activities and Societies: Ryerson University Orientation Crew Leader, Housing and Student Life, GLOBUS World Invitationalo Global.

High School Diploma, Business Specialist High Skills Major

Activities and Societies: 40 Day International Business Trip to New York City, Hong Kong, Beijing, London, and ParisActivities.