Joshua T. Email & Phone Number

Toronto, Ontario, Canada

Toronto, Canada Area

Woodbridge, Ontario, Canada

Monitored the ticketing software for open and pending incidents, provided end-to-end resolution for tickets, and closed 95% of trouble tickets without escalations.Troubleshooting issues on both Citrix server (Citrix Presentation Server / Citrix XenApp / Citrix XenDesktop(VDI)) and Client (Citrix receiver / web plug-in; Citrix agent; Citrix VDI).Installed, set up, and monitored local area network (LAN)- perform a variety of maintenance, evaluation,installation, and training tasks to ensure systems performance meets company and user requirements.Routed, tracked, and managed client's service desk tickets from inception to close and documented issues and results. Managed the deployment, maintenance, support, and upgrade of desktop PCs, hardware software, operating systems and printers.Performed system administration of user account via Active Directory (add/modify user accounts and rights).Participated in on call rotation, including weekend support and escalated issues to the appropriate technical groups.

Vaughan, Ontario, Canada

Managed and Administered Windows systems – Performed periodic maintenance, provided technical support and executed systems engineering.Administered Active Directory and G-Suite – Performed on-boarding tasks for new employees, creating AD accounts, email accounts, setting up workstations.Maintained server administration through VMWare vSphere – Provided Virtual Machines to developers at their request, took snapshots, Performed regular patches on Windows Server OS.Deployed new Cisco Meraki switches, Access Points and Security Cameras - VLANs, guest wireless accounts, radius authentication, client VPN setup.

Vaughan