Achievements-Partnered with Service Operations staff to successfully transition enquiry triage to shared-services front-line staff, increasing student satisfaction by decreasing wait time and quality of response. -Orchestrated the end-to-end development of a semi-automated inter-team solution to student catering by assessing current practice, desired student experience, and policy, increasing process accuracy and efficiency. -Authored briefs that synthesised sponsored studies, and… Show more Achievements-Partnered with Service Operations staff to successfully transition enquiry triage to shared-services front-line staff, increasing student satisfaction by decreasing wait time and quality of response. -Orchestrated the end-to-end development of a semi-automated inter-team solution to student catering by assessing current practice, desired student experience, and policy, increasing process accuracy and efficiency. -Authored briefs that synthesised sponsored studies, and both qualitative and quantitative data enabling executive leaders to respond to international policy changes, commercial inefficiencies, and market opportunities optimally. -Collaborated with in-resident teams to increase the impact of the University’s careers and employability team to enhance employability outcomes for students in-residence.-Lead UCRL’s 2023 Orientation Week offering by designing, promoting, and delivering a suite of marketing collateral, internal outreach campaign, and public presentations. -Coordinated the overhaul of 3 residences’ student handbooks by choreographing the input from four key technical and design teams to enhance student experience and messaging Show less

Student Experience Comments:- "Having Josh Healey as a tutor was really excellent for my learning experience. He was a wonderful instructor, giving succinct and helpful feedback throughout the semester. He always sought to educate, rather than correct or belittle his students, and handled all sensitive subjects with proper care. He was engaging and encouraged our interests in musicology, however niche they may have been. His future students should feel extremely lucky to have received such… Show more Student Experience Comments:- "Having Josh Healey as a tutor was really excellent for my learning experience. He was a wonderful instructor, giving succinct and helpful feedback throughout the semester. He always sought to educate, rather than correct or belittle his students, and handled all sensitive subjects with proper care. He was engaging and encouraged our interests in musicology, however niche they may have been. His future students should feel extremely lucky to have received such an exemplary scholar and teacher." (2022)Achievements: -Delivered dynamic tutorials that foster an inquisitive and non-judgemental space for students seeking support and extension opportunities.-Quickly and effectively pivoted to online learning, continuing to deliver high-quality tutorials that were engaging and student-focused. -Created engaging classwork that solidified lecture content and taught necessary academic skills required for students to excel. -Provided students with formative assessment outside the course assessment to inform my teaching and monitor student engagement.-Worked collaboratively with other staff members to ensure consistency in learning and assessment, ensuring all students were assessed consistently.-Performed administrative duties such as monitoring student attendance, responding to all communication promptly and ensuring the accuracy of student data. Show less

Key achievements-Successfully curated and facilitated numerous trainings and seminars for staff and student-leaders on Sexual Harm policies and procedures and Orientation Week best practices growing staff and student confidence-Redesigned and implemented a Careers and Employability program that saw a 109% increase in the resultant applications for the Residential Advisor role. -Developed individualised prestigious scholarship application timelines and action plans for… Show more Key achievements-Successfully curated and facilitated numerous trainings and seminars for staff and student-leaders on Sexual Harm policies and procedures and Orientation Week best practices growing staff and student confidence-Redesigned and implemented a Careers and Employability program that saw a 109% increase in the resultant applications for the Residential Advisor role. -Developed individualised prestigious scholarship application timelines and action plans for high-performing students, promoting academic excellence and student self-confidence. -Influenced and supported student-leaders through significant organisational and constitutional reform, renewing compliance and critical evaluation of student-club practices. -Successfully implemented a robust after-hours lock-up and reporting procedure that promotes compliance enhancing student safety and experience. -Successfully pitched and assisted with the implementation of an automated time and payroll system, significantly increasing payroll compliance and efficiency. -Conducted interviews with prospective students contributing to the 100% occupancy rate in 2022 and 2023. Show less

Achievements: -In 2021, I tutored the Business of Music, with my students receiving a combined average of 87 and my highest performing student receiving a 92. -Created engaging classwork that solidified lecture content and taught necessary academic skills required for students to excel. -Presented academic skills and assessment techniques that students could implement in their assessment. -Provided students with formative assessment outside the course assessment to inform my… Show more Achievements: -In 2021, I tutored the Business of Music, with my students receiving a combined average of 87 and my highest performing student receiving a 92. -Created engaging classwork that solidified lecture content and taught necessary academic skills required for students to excel. -Presented academic skills and assessment techniques that students could implement in their assessment. -Provided students with formative assessment outside the course assessment to inform my teaching and monitor student engagement.-Delivered dynamic tutorials that foster an inquisitive and non-judgemental space for students seeking support and extension opportunities. Show less

Achievements: -Supported 37 students to complete the university year.-I developed and implemented a duty reporting system that increased usability for the user and enhanced student safety and wellbeing-Successfully supported students with mental health, academic, family, and relationship concerns-Promoted and delivered content to prospective students and parents, contributing to the 100% occupancy rate in 2022.

This role was a maternity leave cover.