- Developed customer experience strategy for evolution of precision technology products- Established and maintained design framework for suite of apps to enhance operator productivity- Managed human-in-the-loop simulation lab and UX engineers supporting it- Provided design direction to team of junior UX designers to meet design objectives for mobile and display interfaces and develop skills- Evangelized UX across enterprise through presentations to product groups and management and supporting workshop to define ease of use component in product strategies

- Led definition and execution of the Global IT UX strategy, which established UX resources, a set ofUX processes, and a toolset to support growing our UX competency- Led multiple user research and design projects to improve customer, dealer, and employee-facing websites, applications and mobile apps across IT domains- Identified, planned, and managed UX engagements for two internal design resources and multipleexternal suppliers- Worked with business owners, architecture, and domain leads to plan user experience projects and secure budget in IT portfolios

- Provided enterprise expertise in user research and user-centered design, coordinating cross-division UX projects and UX community of practice- Justified, established, and managed the UX research portfolio of internal and external research projects to advance the strategic UX roadmap- Captured business and customer requirements, created interface design concepts, and validatedconcepts with customers in multiple advanced technology projects, including an autonomous consumer device and agricultural robotics system

- Provided research support on multiple University research projects examining user experience anddriver behavior with in-vehicle information systems- Led work on multiple primary research projects with large companies in the automotive sector, including General Motors, Honda, and the research arm of Liberty Mutual Insurance- Executed all aspects of research projects, including defining project objectives, developing research protocols, recruiting participants, collecting data on-road and in simulators, analyzing objective and subjective data, and writing research reports and journal publications- Provided regular communication to sponsor companies and presented findings to their management and to peers at industry conferences

- Conducted assessments of driver satisfaction with current semi-truck cab design and layout andpresented prioritized recommended improvements to the cab engineering group- Conducted assessments of semi-truck maintenance with truck mechanics and recommendedimprovements to industrial design group to enhance serviceability- Collected on-road customer feedback of emergency braking systems and presented results to interface design engineers