Josh D. Email & Phone Number

Stockton, California And Surrounding Areas

formerly QualxServ• Train new Hughes tech hires in the field (OJT). Support trainees with proper processes within the Hughes environment.• Assisted in managing service-related projects, tracking progress, and ensuring tasks were completed on time, contributing to a 10% improvement in project delivery timelines.• Collaborated with small teams of engineers, contributing to task delegation, coordination, and resource allocation for technical service tasks, which helped achieve a 15% increase in productivity.• Maintained project schedules, updating key stakeholders on progress and addressing any project delays to ensure milestones were met without compromising quality.• Monitored project performance, identifying and mitigating risks to ensure smooth delivery of services, reducing downtime by 20%.• Worked closely with cross-functional teams to ensure project objectives were met and client needs were addressed, fostering collaboration and alignment across departments.• Participated in regular project review meetings to discuss milestones, identify roadblocks, and implement corrective measures to keep projects on track.• Provided technical support to field engineers during project execution, reducing troubleshooting time by 25%.• Created and maintained project documentation, including progress reports and post-project evaluations, leading to improved future project planning.

Stockton, California And Surrounding Areas

formerly QualxServ• Provide customer break fix support on laptop/desktop/server products, mid-range systems, basic operating system software, network operating systems associated peripherals, printers, HDTV’s and satellite systems.• Diagnose and conduct complex repairs/upgrades; install and remove systems and subsystems.• Implement engineering field changes as needed.• Repair communications (satellite/dsl) based systems at both enterprise and consumer locations including termination of cables (coax, rg6, phone lines).• Clients supported: Hughes Network, Dell, Lexmark, Sony, IBM/Lenovo, EDS/HP, ScriptPro and others.

San Francisco Bay Area

• Supported IT project management initiatives, coordinating with vendors and internal teams to ensure successful system upgrades, leading to a 15% reduction in system downtime.• Assisted in creating project plans for network updates and workstation migrations, ensuring smooth implementation with minimal disruption to daily operations.• Provided troubleshooting and support during network upgrades, contributing to minimal disruption of services and maintaining a 99% system uptime during transitions.• Documented project progress and outcomes, offering insights to improve future project planning and reduce potential risks.• Worked with vendors to ensure timely delivery of equipment and software, facilitating the smooth execution of project timelines.• Assisted in risk assessment and mitigation planning, helping to prevent delays in network migration and ensuring that the project stayed within scope.• Managed user training and support sessions to help staff transition to new systems, increasing user confidence and reducing support requests by 20%.

Boise, Idaho Area

• Collaborated on projects aimed at improving product reliability, contributing to the testing and validation process, which led to a 10% decrease in product defects.• Participated in team discussions to identify and resolve system issues, ensuring products met quality standards and customer satisfaction goals.• Assisted in documenting test results, providing feedback to project leads and contributing to process improvements that enhanced production efficiency.• Monitored product testing phases, ensuring that timelines were adhered to and that results were accurately documented for future analysis.• Played a key role in troubleshooting equipment malfunctions, reducing downtime and improving overall production efficiency by 12%.• Conducted root cause analysis on system failures, providing detailed reports to senior management for further action.• Contributed to the development of new testing protocols, helping to standardize processes and improve testing accuracy across multiple product lines.

Boise, Idaho Area

• Implemented new ideas and procedures to better department processes, needs and guidelines.• Performed complete system testing and packaging confirmation to guarantee complete customer satisfaction.• Completed root cause analysis of functional failures on high end PC’s, servers, and laptops.• Responsible for complete setup and performing reliability tests of Micron products.• Provided input for continual process improvement as needed.• Tracked individual configuration test results and documented the inspection/test procedures.

Education record

Activities and Societies: Baseball

Education record