Josh Norman, Cphr

Josh Norman, Cphr Email and Phone Number

Director of Human Resources @ Brentwood Bay Resort
Victoria, BC, CA
Josh Norman, Cphr's Location
Victoria, British Columbia, Canada, Canada
About Josh Norman, Cphr

Josh Norman, Cphr is a Director of Human Resources at Brentwood Bay Resort. He possess expertise in sales, customer service, leadership, team leadership, training and 24 more skills. Colleagues describe him as "I have been fortunate enough to work with Josh in several classes at Camosun College this past year. Josh is a charismatic and enthusiastic teammate who knows how to make those around him feel welcome and supported. He is very dependable and always delivers high quality work. Anyone who has worked with Josh would agree that he is a great person to have on your team!" and "I've worked with Josh for six months when I started my career at Rogers. Josh has exceptional leadership and coaching skills. Josh is a visionary leader and a great people's manager. Josh and I also studied together in a creative selling course at Camosun. His dedication towards work and study depicts his commitment towards achieving his personal and professional goals. I would highly recommend Josh for any future opportunities he might be interested in."

Josh Norman, Cphr's Current Company Details
Brentwood Bay Resort

Brentwood Bay Resort

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Director of Human Resources
Victoria, BC, CA
Josh Norman, Cphr Work Experience Details
  • Brentwood Bay Resort
    Director Of Human Resources
    Brentwood Bay Resort
    Victoria, Bc, Ca
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  • Brentwood Bay Resort
    Director Of Human Resources
    Brentwood Bay Resort Oct 2022 - Present
    Victoria, British Columbia, Canada
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  • Brentwood Bay Resort
    Human Resources Manager
    Brentwood Bay Resort Dec 2020 - Oct 2022
    Brentwood Bay, British Columbia, Canada
    Recruitment & Retention, Talent Development & Succession Planning, Culture & Employee Wellness.
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  • Rogers Communications
    Human Resources Advisor
    Rogers Communications Apr 2018 - Sep 2019
    Vancouver, British Columbia, Canada
    Provided comprehensive consultation on legal and procedural compliance, employee relations, workforce planning, talent and performance management, compensation, and organizational development.Led investigations for HR complaints across retail in Western Canada, handling highly sensitive employee relations issues. Analyzed casework data to identify trends and opportunities for issue mitigation, collaborating with various stakeholders including loss prevention, corporate investigation, and legal teams.Implemented regional and national HR initiatives and programs, including compensation analysis, employee onboarding projects, year-end performance reviews, HR management workshops, and engagement survey launches and analyses.Collaborated with clients to establish talent management strategies, focusing on management development, talent review, and succession planning.Contributed to the design, development, and implementation of Rogers HCM system, successfully rolled out across the entire organization.
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  • Rogers Communications
    Store Manager
    Rogers Communications Feb 2016 - Apr 2018
    Victoria, British Columbia, Canada
    Developed a high-performing sales team dedicated to excellence, achieving a Net Promoter Score (NPS) over 90%.Executed strategic financial management plans, achieving a significant 75% reduction in shrinkage year-over-year in 2017.Coached a dynamic sales team, resulting in outstanding customer satisfaction and top-tier employee retention rates.Oversaw extensive recruitment and training initiatives, surpassing sales goals and building enduring client relationships.Utilized data analytics to enhance ongoing improvement, maximizing both team efficiency and individual performance.
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  • Rogers Communications
    Assistant Store Manager
    Rogers Communications Nov 2012 - Feb 2016
    Victoria, British Columbia, Canada
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  • Rogers Communications
    Sales Associate
    Rogers Communications Jan 2010 - Nov 2012
    Victoria, British Columbia, Canada
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Josh Norman, Cphr Skills

Sales Customer Service Leadership Team Leadership Training Telecommunications Process Improvement Customer Satisfaction Time Management Teamwork Sales Management Customer Experience Marketing Communications Marketing Microsoft Office Microsoft Word Microsoft Excel Management Powerpoint Retail Coaching Customer Retention Team Building Store Management Public Speaking Performance Management Hiring Human Resource Development Strategic Human Resource Planning

Josh Norman, Cphr Education Details

Frequently Asked Questions about Josh Norman, Cphr

What company does Josh Norman, Cphr work for?

Josh Norman, Cphr works for Brentwood Bay Resort

What is Josh Norman, Cphr's role at the current company?

Josh Norman, Cphr's current role is Director of Human Resources.

What schools did Josh Norman, Cphr attend?

Josh Norman, Cphr attended Camosun College.

What skills is Josh Norman, Cphr known for?

Josh Norman, Cphr has skills like Sales, Customer Service, Leadership, Team Leadership, Training, Telecommunications, Process Improvement, Customer Satisfaction, Time Management, Teamwork, Sales Management, Customer Experience.

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