Passionate about technology and driven by curiosity, I am currently pursuing the Google IT Support Professional Certificate to equip myself with the technical skills needed to thrive in the IT industry. From troubleshooting hardware and software issues to mastering networking and cybersecurity fundamentals, I’ve immersed myself in learning the ins and outs of IT support. My dedication to understanding complex systems and my eagerness to solve technical challenges fuel my passion for this field, and I’m excited to bring these skills to a professional setting. Throughout my career, I’ve gained a wealth of experience that has honed my ability to lead, manage, and deliver results. As a Shift Lead at Love's Travel Stop, I developed strong leadership and problem-solving skills, managing a team and ensuring smooth operations even in high-pressure situations. My time as an Assistant Manager at Dunkin' taught me the importance of customer service and effective communication—skills that are directly transferable to IT support roles where understanding and addressing client needs are paramount. And as a baker in a grocery store bakery, I cultivated a meticulous attention to detail and a commitment to quality, traits that are essential in maintaining and troubleshooting IT systems.I’m eager to connect with industry professionals who share my passion for technology and problem-solving. If you’re looking for a dedicated, quick learner with a unique blend of technical knowledge and practical experience, let’s connect! I’m excited to explore how I can contribute to your team and grow within the IT field.