Josh Draycott Email & Phone Number

Sheffield, England, United Kingdom

This role involves me dealing with any queries policy holders may have regarding their claims they send in to us as well as any other queries they may have regarding their cash plan over the phone, which could be either be private or company based. We are the first point of contact for our policy holders.

Sheffield, England, United Kingdom

This Role involves me processing orders and raising credits on the companies Oracle purchasing system for various DIY and home improvement companies, and to deal with any questions or queries they may have regarding their orders they place with the company.

Sheffield, England, United Kingdom

This Role Involves me coordinating the projects and jobs for our on site engineers who fix and maintain telecommunications equipment countrywide for providers such as EE, Vodafone, BT and O2. I complete all the administration work necessary so that the engineers go out to site. This includes preparing site permits on the company’s permit portal database and also cancelling them if a job falls through. I am also responsible for ensuring the engineers have their daily job schedules and plans including any health and safety risks they should be aware of by logging on an excel spreadsheet. I am also the first line of telephone support should our engineers have any queries whilst out at each site. My role is every changing and time critical, all information must be kept updated so that the engineers can carry out their jobs effectively.

Sheffield, United Kingdom

This role Involves me imputing data from completed projects for gas pipes for new housing builds, current housing builds and commercial properties into the company’s database. This is so that the job or project can be closed and signed off as complete. I need to ensure that we have all the relevant information required and that all the readings and measurements from each job or project is correct. This role is very much reliant on me having good data accuracy and a good attention to detail.

Sheffield, United Kingdom

The role involved me Booking appointments for employees of various Rail and Bus companies who have been referred for Occupational Heath assessments. This also included drug and alcohol tests. The appointments were made by using a Diary management system and by telephone by liaising with various doctors and employers.

Sheffield, United Kingdom

This role involved being the first line of IT support answering complex customer technical queries and problems. over the phone. Excellent customer service and being very organised and focused were a must to succeed in this role. An important part of this role was to ensure that my team service level agreements were met which in turn fulfilled the company objectives. I was asked to assist other departments during busy periods I also received a promotion whilst working here and some of my calls were used as examples for coaching new staff. I was rewarded for excellent levels of service from my customer survey results and for my daily productivity statistics.