•Respond to and resolve support tickets put in by campus staff with regards to AV, laptops (Windows / Mac), Chromebooks, and business mobile devices•Assist the team in assessing hardware/software issues that impact all of Noble•Manage software and equipment inventory, including purchasing and maintenance of equipment•Work with campus leadership for strategic planning for capital expenditure and operation expenditure

•Provide web development instruction in HTML, CSS, and JavaScript using effective teaching methods•Monitor student’s performance to ensure that they are gaining the needed competencies•Create lesson plans to ensure positive student outcomes•Facilitate and support student’s capstone project for the end of the course presentation•Troubleshoot hardware and software issues within MacOS and Windows

•Lead the development team, including contract and offshore developers, to ensure that client deliverables are produced timely and efficiently•Create user experiences and interfaces to create business solutions for our clients•Diagnose technical issues through my analysis, testing, and discussions with users and peers•Partner with colleagues to plan, deploy, and implement projects associated with the organization's products and services•Ensure service level agreements are kept and proper communication through resolution is maintained•Develop documentation for support activities and problem resolutions•Apply technology to address business needs and constraints•Develop training material to educate customers on Microsoft and Google products

•Oversaw the creation, development, implementation and growth of programming for middle schoolers, high schoolers, and young adults in media and technology•Evaluated and updated programming regularly based on available data and organizational goals•Participated in the development and management of departmental budget and all expenses related to assigned programs•Sought out and coordinated partnerships and relationships to help progress projects, opportunities, and programming•Managed computer labs, software, and equipment inventory, including purchasing and maintenance of equipment

• Drove continuous improvement efforts through the collection, compilation, and interpretation of data critical to the improvement of product quality, reduction of cost and waste, and overall customer satisfaction• Conducted production audits to ensured that the final product was crafted and packaged to customer specifications• Ensured the safety of plant personnel by identifying and reporting potential safety hazards• Standardized, updated, and maintained physical and virtual safety documents for 100+ machines

•Collaborated with other Community Leadership Corps (CLC) members, various community members, and the Obama Foundation to design and implement a project to create positive change within our communities.

•Developed an online loan calculator using JavaScript to allow clients to accurately estimate repayment•Tested web applications to provide necessary data for troubleshooting and end user improvements•Provided regular input throughout the development and updating of our systems to meet changing client needs•Identified trends and reconciled errors in historical data to ensure an accurate understanding of potential client needs

•Accessed internal databases in order to assist with forecasting•Conducted audits to determine and encourage a more efficient use of equipment•Maintained and contributed to an archive of historical data for future use and development•Created yard diagrams to gain and maintain a more accurate record of equipment storage space•Coordinated with multiple departments within the company to aid in project completion•Collaborated with multiple districts to coordinate the use and return of rental equipment saving the Illinois district over $200,000Peak Assignment: Affy Tapple (Niles, IL)•Worked on site as a UPS liaison to aid in operations and communication to optimize trailer construction•Ensured that all trailers were loaded correctly and retrieved promptly by UPS to be run on a given sort and distributed punctually•Planned and loaded all trailers efficiently allowing the company actuals to fall within .1% of the optimal plan

•Coached high school students competing in a business competition challenging them to dream up a product or service, write a 25-30 page business plan, and market their plan in front of investors•Served as an advisor for students regarding the college application process and supervised their Northwestern visit•Planned and executed programming for students, such as diversity and inclusion/community building games and campus scavenger hunts to familiarize students with important campus resources

•Created and implemented a plan for a community garden and organized multiple work rooms.

•Organized, completed, and delegated various office tasks and monitored and escorted students throughout daily activities.

•Partnered with three medical students to conduct research and determine the causes and possible solutions to child and adulthood obesity in economically challenged areas.