Josh Eddy Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, California, United States

• Director of Los Angeles County, Central California and Orange County regions, totaling 27 locations and 3 telemedicine locations.• Drives year-over-year revenue and profit growth for each practice while working closely with Physicians to ensure smooth clinical flows and patient census.• Manages staff costs to ensure efficient productivity and workflow.• Partners with Office Managers to consistently implement company culture, values, standards and best operational practices. • Oversees the attracting, recruiting, onboarding, developing, and retention of Office Managers, Opticians, Regional Support talent, Front Office, and Back Office staff.• Full ability to navigate and produce reports from Electronic Medical Records (EMR) system. Manage entire Front and Back Office staff to develop cohesive, comprehensive, financiallysuccessful practices, improve encounter efficiency and ensure patient retention.• Working knowledge of keys metrics, revenue drivers, and ROI expense analytics.• Identify, develop, and promote potential Leads/ Managers, and ensure that other Directorssimilarly develop their employees.• Set realistic monthly, quarterly, and annual objectives. Assess and deploy resources to meet annual budgets.• Turned underperforming locations and Regions into profitable EBITDAs on the P&L’s.• Interview and conduct physician onboarding for assigned regions.• Understand Regional market drivers and competition while executing all Marketing plansby demographic.• Identify and develop future Office Managers and Directors of Field Operations.

New York, New York, United States

• B2B sales experience resulting in 50% month on month volume gains and expansion into new markets with a start-up business;• Luxury retail management consisting of a high premier portfolio and brand ambassador;• Skilled in three tier distribution including distributor account management, performance, and strategies;• Analytical and strategic management of sales and wage budgets to determine and launch actions to meet and exceed goals;• Managed both on and off premise accounts in a region that included prospecting, social media sourcing, cold calling, lead generation, networking, and account closing;• Oversaw multi-unit establishments, working in collaboration with managers for optimum sales and growth;• Established partnerships with retailers to maximize marketing and branding opportunities;• Delivered a profitable P&L while monitoring inventory flow, pricing compliance, andcompany set rules & regulations;• Human resource administration, including recruitment and hiring of managementpersonnel, career planning, and salary negotiations;• Assisted in the execution and management of district budget, sales expense, T&E, KPI’s, andsales forecasts.

• Directly recruited, trained, and managed 155 – 295 employees and overseeing 11 department managers (Store Manager position);• Multi-unit management consisting of overseeing a large district, 2700 employees, 18 stores;• HR management implementing all state and federal laws in accordance, leave policies, investigations, discipline;• Worked with assistant store manager and department managers to strategize in achieving weekly sales and earning objectives;• Responsible for driving volume, sales, consumer growth and maximizing profit across high value/high margin brands identified as key contributors to the corporate P&L, and KPI goals;• Restructured underperforming locations running negative numbers into positive performance metrics;• Developed, implemented and executed the customer service programs leading to awarding of the “Best in Customer Service” for six years in a row voted by the customer base;• Cut costs by 22% through implementation of new policies and procedures;• Implemented new safety programs to reduce workers compensation claims to zero, for five consecutive years;• Reduced employee turnover by 31% through positive motivation and effective training;• Restructured employee work performance to increase productivity implementing best practices, and redeveloped policies;• Forecasted sales, labor, inventory, and retail programming objectives;

Greater Los Angeles Area

• Directed operations of the store by developing and implementing strategies in achieving maximum sales and earnings;• Recruited, trained, and managed 9 department managers, and staff consisting of 140 employees to meet company sales and customer service expectations and goals;• Developed associates by teaching, coaching, mentoring, and training towards specific goals in order to increase the talent for the organizations current, and future growth;• Responsible for driving sales, profits, expansion and customer base to exceed the expectations set forth by the company;• Created unique marketing plans to embrace demographics of store locations while still following corporate marketing programs;• P&L management control to reduce expenditures, increase profitability, and recognize areas of opportunity.