Josh Tilton Email & Phone Number

West Des Moines, Iowa, United States

Urbandale, Iowa, United States

State of Iowa Notary Public and Certified Notary Signing Agent with more than a decade of mortgage and loan experience ready to meet you where I'm needed.

West Des Moines, Iowa, United States

• Lead a team of employees whose responsibilities include uploading and maintaining loan documentation for processors and underwriters, as well as end-to-end loan processing.• Handle managerial functions for teams up to 30 people including: allocating time off to meet staffing needs, determine and coordinate technology needs and resources for new hires, discuss and set developmental goals and creating a career path.• Advocate as a leader of change for an environment of flexibility and… Show more • Lead a team of employees whose responsibilities include uploading and maintaining loan documentation for processors and underwriters, as well as end-to-end loan processing.• Handle managerial functions for teams up to 30 people including: allocating time off to meet staffing needs, determine and coordinate technology needs and resources for new hires, discuss and set developmental goals and creating a career path.• Advocate as a leader of change for an environment of flexibility and adaptability which is necessary due to frequent organizational and industry changes. • Spearhead daily staff meetings to identify improvement strategies, interpret and discuss complex policy updates, and create an environment of open and safe communication.• Leverage fair employee evaluation processes by conducting calibrations with other managers, deliver performance reviews, and collaborate and create performance plans, when needed. • Help team members develop and grow their individual skills as well as guide teams to maintain business professionalism through various methods of coaching and teaching styles with a goal to deliver exceptional service to every customer.• Use proprietary software along with standard Microsoft Office Suite tools to analyze production data, guaranteeing efficient production of defect-free work.• Develop production and quality metrics derived from raw company data to track improvements in organizational efficiency.• Present recommendations on optimizing production functions based on data-backed research. Show less

Des Moines, Iowa Area

Develop and implement procedures to support a team of 8-15 mortgage processors who work under my Loan Administration Manager.Available to leadership and processing team as the go-to person for questions around reporting, quality assurance and compliance.Compile data to create reporting and increase mortgage process efficiency.Maintain loan assignment balance to ensure that no one person is overwhelmed as well as delegate backups for processors out of the office so that loans are… Show more Develop and implement procedures to support a team of 8-15 mortgage processors who work under my Loan Administration Manager.Available to leadership and processing team as the go-to person for questions around reporting, quality assurance and compliance.Compile data to create reporting and increase mortgage process efficiency.Maintain loan assignment balance to ensure that no one person is overwhelmed as well as delegate backups for processors out of the office so that loans are continually worked in their absence.Work with senior leadership to develop monthly production goals and distribute them to the team.Collaborate across processing, sales and underwriting teams to share information and coordinate on new ideas at the daily and weekly group meetings. Show less

Des Moines, Iowa

Lead groups of up to 30 team membersComplete side by side reviews Provide feedback, coaching and mentoring Lead business through ongoing change, maintaining team member engagement and mitigating risk

Urbandale, Iowa

- Maintained responsibilities of a Loan Processor while taking on additional tasks such as monitoring reporting, leading sales calls and acting as interim Loan Administration Manager when needed.- Asked to lead daily team meetings to discuss urgent matters, give informational updates and also perform training sessions.

Urbandale, Iowa

-Main responsibilities included working with current Wells Fargo customers to collect documentation needed to complete their loan refinance application and guiding them through the refinance process from start to finish.-Consistently met and exceeded weekly performance goals and service level agreements.-Obtained authorities to work specialized loans such as New York CEMA loans and Private Mortgage Bank loans.-Obtained Hazard and Flood Insurance Subject Matter Expert certification.