Josh Fair Email & Phone Number

California, United States

Santa Clara, CA, US

Currently responsible for leading digital for Corporate Credit Cards.Previously served as interim head of API Banking.

New York, New York, US

• Product Lead for Goldman Sach’s Issuance platform
• Directly partnered with Apple to cocreate innovative features and disrupt the consumer credit industry with the launch of the Apple Card
• Managed highly effective team of Product Managers through design, development, launch and subsequent releases of the issuance platform for the Apple Card product

Mountain View, California, US

• Product Manager for QuickBooks Online. Responsible for Customer Onboarding and Growth.
• Delivered a reimagined first use experience to drive engagement and growth
• Designed and implemented a Behavioral Economics subscription strategy
• Implemented Google SSO to streamline account creation and reduce time to benefit
• Created a personalization strategy aligned across all contact channels

Mclean, VA, US

• Led the Level Money product, which provides clarity and simplification to personal finance. Incorporated money movement capabilities into the product
• Defined the product vision, target persona, and roadmap to improve prioritization and strategy
• Designed and implemented a tailored dual-track agile process that doubled the speed of releases

Mclean, VA, US

• Head of Digital Credit Card ProductResponsible for the product strategy and managed a team of 30 to create three products using the foundational capability to provision card details to mobile devices and end-users in.
• Instant Issuance vastly improved the new customer UX, resulting in a 7.5% lift in spend and 4% lift in card activation
• Instant Reissue materially improved NPS by providing card details instantly after current cards are lost or stolen
• Merchant Direct Connect automates the process to update card-on-file for newly provisioned cards

Mclean, VA, US

• Responsible for setting the annual targets for all financial products and services for Capital One Bank
• Directly managed team of 6 analysts to create a platform to predict revenue potential for all branch locations
• Overhauled the KPIs for the Bank to align business and banker incentives to the company’s mission
• Facilitated Financial Services training for Capital One new hires

• Founded a tech start-up to create mobile applications to continue developing my knowledge of product development
• Contracted and managed company in India to create a science-themed mobile game, Spacetime Sprint
• Designed and developed a mobile payments product to improve the restaurant dining experience

Melbourne, Florida, US

• Responsible for running a commercial production facility that produced consumer electronics, and managed an analyst team that focused on optimizing business practices across the enterprise
• Led development of over 30 internal software projects with millions in annual savings while driving standardization
• Managed over 20 employees to deliver hardware and software products to global customer base
• Designed factory using lean processes to reduce direct labor by 33% and indirect labor by 50%

Gainesville, Florida, US

As a consultant for the City of Gainesville, I researched various business processes across the government to identify improvement opportunities. I was extensively trained in research methodologies and effective communications. The research and interviewing skills I developed in this role created a foundation for my Design Thinking approach for Product.

Lake Buena Vista, Florida, US

I interned at the Walt Disney World Resort where I used big data to forecast the labor requirements for the theme park resorts and parks. This experience provided me with real world experience for applying big data and statistics to solve large problems.