Assistant Service Manager
Michael'S Toyota Of Bellevue
Ascertain automotive problems and services through customer's concerns and requests.>Managed Groups of Technicians>Conducted Training for L1, L2 and Main Shop Advisors>Developed estimates by costing materials, supplies, and labor.>Advised and answered manufacturer and service related inquiries.>Consistently recognized for top achievement each year in labor & parts sales in 2011, 2012, 2013, 2016, and 2017>Nationally acknowledged for a high customer service index score and top sales nationally for Toyota North America in 2012.>Enhanced organization skills through accepting ownership of each request; exploring opportunities to add value to job accomplishments.>Directed a quarterly new owners event; introducing customers to the brand and dealership.>Managed multiple enterprise accounts including and not limited to Microsoft, Nakanishi Dental Lab, Uber, and Golazo)