Monitor and maintain hardware across an international enterprise.Troubleshoot application problems and escalate as neededTrain new personnelManage and maintain systems on AWSRespond to tickets in a timely mannerProvide on-call and after-hours work as needed

Manage and maintain RHEL and Windows systemsRun YUM and WSUS updates on systemsInstalled and configured RHEL server for ACAS monitoringBacked up and restored images to RHEL and Windows serversDownloaded GIT repositories for software updates

Application Management• Enable user accounts• Monitor Web/Applicaton/IO servers to maintain application availability• Troubleshoot application o Check log files on RHEL serverso Cycle servers when necessaryo Work with on-site personnel for remote assistance

• Built Windows Server 2012 environmento Configured Active Directory Domain Controllers and Member Serverso Configured Print, File, and WSUS serverso Setup security settings based on Windows Server 2012 Security Technical Implementation Guides (STIG)• Manage and maintain backup using Commvault• Create new domain accounts• Manage virtual environments using VMWare and ESXi

• Application Development and Administration◦ Develop and maintain Computer Aided Facility Management (CAFM) / Computerized Maintenance Management System (CMMS) using Tririga◦ Maintain production and development/test servers for 3 separate environments ◦ Build custom Business Objects, Workflows, etc to provide functionality as requested by the customer◦ Develop both internal Tririga reports as well as Crystal / Eclipse BIRT reports to provide customer with business critical data.• Database Administration◦ Maintain SQL Server 2008 database for Tririga application on no fewer than 3 separate servers◦ Perform regular backups of production environments and restore to development/test environments• SharePoint Development and Administration◦ Install and configure SharePoint 2010 for internal use◦ Add, update, remove pages from site◦ Maintain security permissions to all site pages• Server Administration◦ Install and configure Windows Server 2008 on stand-alone server and in virtual environment using VMWare◦ Schedule backups of CAFM and CMMS applications◦ Assure servers are in compliance with security regulations◦ Installed and configured CentOS for Nagios monitoring.

Provide Help Desk phone support for clients Performs remote server maintenance on Windows 2003 and Windows 2008 servers for clients to insure server and network health. These maintenance's include but are not limited to managing and maintaining Active Directory and Group Policies; approving updates through Windows Server Update Service; managing anti-virus solutions; and reviewing firewall configurations. Assist in the management of virtual environments using VMWare and ESXi.

Work in a regulated testing environmentHelp Desk SupportProvide email, smartphone and desktop support for end users and clientsServer maintenance Escalate network problems to managing company

Provided technical support for clients on a range of IT related issues.

•Repair Customer Computerso Troubleshoot problems o Perform hardware diagnosticso Perform virus scans and removalo Replace or upgrade hard drives, RAM, power supplies, etc.

Troubleshoot hardware and software issuesRemove virusesSetup wireless routersUpgrade hardware (RAM, Hard Drives, etc.)

Installed new server configurations and softwareRemoved old Novell server configurationsUploaded new configurations for Microsoft Server 2003Installed proprietary accounting software from server for 50+ computers