Josh Fonacier Email & Phone Number

Wellington, Nz

* Managing the Release Management Governance Process for ACC Software Releases (All solutions) and infrastructure changes* Work closely with projects and ART (Agile Release Trains) to ensure that appropriate deployment strategies are developed* Plan and co-ordinate Business Systems outage notifications to business units and external suppliers* Maintain all relevant Release Management information in the Release Management tool* Develop and maintain processes and documentation to support continuity during planned and unplanned outages

• Service delivery - Tracks and reports on BAU and project activities and provide administration support and assistance to the MyPolice Operations Manager. Manages Jira releases and creates change requests to support deployments as they go through the software development life cycle.• Relationship management - Establish and maintain appropriate internal and external relationships to information share and facilitate the efficient and successful completion of projects and BAU tasks. Internal members include project managers, team managers, business stakeholders and ICT members. External members include vendors, external partners, and other technology providers.

• Amnesty and Buy-Back Programme - Part of Amnesty and Buy-Back 2 (ABB2) project within Police. Responsible for ticket management, SAP vendor engagement, internal triage of issues with the SAP CRM system.

Wellington & Wairarapa, New Zealand

• Innovation and Alignment - align ICTSC delivery to Police strategy through understanding business and operational requirements, designing innovative services, programme planning and working with partners.• Delivery and Operations - ensure that our technology assets deliver services that are cost effective, meet user expectations and can rapidly evolve to meet new operational needs.• Information Security - provide assurance that Police information assets are appropriately managed and protected.• Information Strategy and Planning - improve operational efficiency and effectiveness of Police by maximising the utilisation of information assets.

Wellington & Wairarapa, New Zealand

• Provide end-to-end services to improve customer experience and long term compliance, and champion IR’s customer-centric and intelligence-led culture.• Demonstrate IR’s values through your behaviours and decisions to positively contribute to the economic and social wellbeing of New Zealand.• Provide customer service across a variety of channels and products both proactively and reactively to help customers to get it right from the start.• Use available information and intelligence to understand the customer’s situation and provide tailored real-time service to ensure first contact resolution wherever appropriate.• Prepare case work activity connecting with Legal Services for legal enforcement to support long term customer compliance.• Promote digital self-service as the channel of choice for customer interactions to influence customer behaviour and to support improved customer experience.• Work across IR to access technical specialists to support resolution of complex customer needs.• Work in a networked way across IR and use insights gained to develop solutions for customers

Bachelor Of Science (Bsc), Major In Physiology

Bachelor Of Health Sciences (Bhsc), Major In Health Sciences

Ncea Level 1, 2, 3 - Endorsed With Excellence, Biology/Biological Sciences, General