Kuupanda aims to provide tools for local commerce to become evident in our consumption habits. I have been responsible for several projects including redesigning the admin panel, forms and adding many new features

Working on several projects as a freelancer. Mainly working with React

My role as Development Manager involves development and maintenance of all company sites, as well as continuously improving process and helping the company grow.I also oversee the marketing team and I am involved with SEO, social media and Analytics

During my time at Carphone Warehouse I was responsible for providing advice, recommendation and upselling to customers in a fast paced environment.

My responsibility soon grew and I was responsible for managing 17 apartments. I was involved in all aspect of running the group including the finances, management and also the running of the website. From working here I learnt how critical flexibility is in an up and coming company and how to manage my time effectively to provide outstanding customer service.

Whilst at Vue Cinemas I was responsible for delivering outstanding customer service in a busy environment. I was involved in ticketing, cleaning and concessions.

My roles include processing bookings, dealing with customers inquiries and helping out with the reception at our hotel. I am also involved with the checking in and out of customers at our apartments.

I am currently responsible for a group of first years on my Tourism Management course and help them with all aspects of university life, whether it be academic or personal. I have to work independently to organise the sessions with the aim to make them varied and interesting. PAL has also given me a chance to improve my leadership and organisation skills.

My first major event was Glastonbury festival. I worked on the hospitality area and was responsible for limiting access to the general public. When I was faced with difficult customers I used my quick thinking and negotiation skills to defuse the situation. I improved my customer service skills by interacting with the VIP’s and providing advice about the location of stages and facilities, as well as the artists timings. I did this through successful communication and rapport with customers. Due to the event’s large scale, I had to use my problem solving skills to help customers navigate around the festival area.

As Bar Staff my role involved serving drinks, processing transactions and helping keep the bar in a good condition. The job involved working under pressure and keeping up with a large amount of customer orders. The shifts were varied and I had to be adaptable.

In my role as a Sales Assistant I was responsible for providing advice to customers on latest trends and designs. I was also responsible for completing transactions either electronically or by cash. During my time at G-Star RAW I also helped out with replenishment and worked in the stockroom. I worked at G-Star for 6 months, during which time I greatly improved my customer service skills. On a regular basic I had to respond to difficult customers and customer complaints. I was able to successfully meet daily sales targets due to my high levels of self-motivation and perseverance.

During my time as a cashier I learnt the basics of dealing with transactions and how to manage customers effectively. On a mystery shopper visit I received 100% for my level of service. This role enabled me to demonstrate excellent upselling skills, which meant I regularly met the monthly sales targets.