Joshua G. Email & Phone Number

London Area, United Kingdom

London, England, United Kingdom

As Product Manager at Checkatrade, a leading online platform connecting homeowners with qualified tradespeople. My focus is on improving the accuracy of job matching through effective funneling and data enrichment. This ensures a seamless experience for both sides of the marketplace – homeowners and tradespeople.Key Achievements:•Increased job matching accuracy by up to 10% through implementing new data driven funnelling and enrichment strategies.•Improved user experience by matching users with more specific tradespeople who are more likely to complete their job.•Cultivated strong relationships with cross-functional stakeholders at various levels, fostering effective communication and resource management to consistently achieve quarterly goals.

Cosham

As an Award Winning reviews specialist at Checkatrade.com I have demonstrated exceptional service skills and ability to maintain customer relationships. Specialising in the complaints sector my position means I am dealing with members of the public who have had bad experiences with members of the checkatrade. The position involves the mediation between customers and members of the platform to effectively problem solve and provide resolutions in various scenarios. I have gained extensive experience with various Microsoft systems such as excel and also worked with CRM systems such as Salesforce.

Portsmouth, England, United Kingdom

Epsom, England, United Kingdom

In the role of contact centre coordinator at Nuffield health my primary responsibilities consist of ; Customer assistance and service making sure I’m assisting customers with any and and all enquiries they may have, Taking on customer feedback by making sure all comments whether positive or constructive are logged to the correct place on the system and the creation of leads and bookings on sales force and ensuring information is inputted correctly and clearly for ease of transition in the sales pipeline.

Chichester, England, United Kingdom

At Tennyson I regularly exceeded sales targets, which has led to being assigned enhanced technical sales calls, and allocated to specialist sales campaigns. This out-performance is based on developing an enhanced set of sales skills; my use of sales process, recording and monitoring systems; my understanding of all online sales processes; as well as my ability to listen to my sales managers and learn quickly from them.Tennyson are a specialist outsourcing sales agency for a variety of companies including Royal Mail, Logistics UK (formerly the Freight Transport Association), Nuffield Health, HP, and BT among many others.

Chichester, England, United Kingdom

During My Apprenticeship,I performed the full role of service technician and was regularly selected for challenging tasks that pushed my skills, I also achieved the top score on my end of year exams setting a record time in my fabrication unit.

Chichester, England, United Kingdom

While in my college education I worked part time at Pizza Hut, This involved not only working in the kitchen but also having regular contact and communication with the public, both over the telephone and in the restaurant.

Btec

Gcse