Josh Gerry Email & Phone Number

- Administer the Service-NOW ticketing platform's database.- Administer the Logic Monitor monitoring platform.-Complete Move, Add, Change, & Deactivate (MACD) requests within the Service-NOW and Logic Monitor platforms, to ensure data is up-to-date for NOC analysts to support AppDirect's customers.

Winston-Salem, North Carolina, United States

- Provide support to the Enterprise NOC through configuration of devices and network connections in NOC tools, such as Service-NOW ticketing platform, and Logic Monitor monitoring platform.- Provide initial on-boarding training of new NOC analysts, and continued education of current NOC analysts.- Provide documentation for Procedures, Processes, and.

Winston Salem, North Carolina

• Provide training and coaching to enrolled students at the Training Center.
• Create content and manage Facebook social media channel for the AML Pro Wrestling Training Center.
• Provide logistics, crew management, and event production for multiple live events, per month, across North Carolina for AML Wrestling.

Freelance professional wrestling coach and trainer.Provide professional wrestling coaching via in-person training sessions, guest coaching appearances, seminars, and camps.Provide mentorship and coaching via social media reach and Youtube videos.Coaching appearances at: Monster Factory (NJ), Fire Star Pro Wrestling (NC), Team Vision Dojo (FL), Pro.

- Provided support to the Enterprise NOC through configuration of devices and network connections in NOC tools, such as Service-NOW ticketing platform, and Logic Monitor monitoring platform.- Provided initial on-boarding training of new NOC analysts, and continued education of current NOC analysts.- Provided documentation for Procedures, Processes, and.

United States

- Provided Level1 and Level 2 Network Operations support in a Managed Services Provider (MSP) Enterprise NOC environment.- Tracked issues and resolutions in a Service-NOW ticketing system.

Winston Salem, North Carolina

- Provided Level1 and Level 2 Service Desk support in a Managed Services Provider (MSP) environment.- Tracked issues and resolutions in a Zendesk ticketing system.- Used Remote Management and Monitoring (RMM) services, such as LogMeIn Rescue and Managed Workplace, to provide support to end-user's workstations, printers, and phone systems.

Greensboro/Winston-Salem, North Carolina Area

• Provided physical and remote desktop workstation and server support for clients in a datacenter environment.
• Provided leadership and guidance for Level 1 Specialists.
• Administered Active Directory, Exchange, and networking environments for users and management of clients.

3310 Old Lexington Rd. Winston-Salem, NC

• Provided physical and remote desktop and server support for clients in a datacenter environment
• Conducted Backup and Disaster Recovery troubleshooting and process execution
• Administered Active Directory, Exchange, and networking environments for users and management of clients

• Produced live events every 3 months during 2010-2012 across the Piedmont Triad area of NC.
• Produced monthly live events from January 2015-November 2016 at the USIWF Pro Wrestling Training Facility in Kernersville, NC.
• Created, wrote, and produced weekly videos to promote live events
• Maintained on-line, website, and social media presence for company via website, Facebook, Twitter, & Instagram.
• Created a structured pro wrestling instruction course.
• Conducted and oversaw daily and weekly training sessions at the USIWF Pro Wrestling Training Facility.

Greensboro, NC

• Administered the access control system, closed circuit television system, and flight information and advertising systems
• Provided information systems and network support for all departments within the airport
• Installed or repaired system hardware
• Maintained all software for systems, performed updates, and installations as required

• Completed required education at United States Marine Corps Communications and Electronics School in Twenty-Nine Palms, CA
• Diagnosed several hardware issues with various communications equipment including radio, telephone, computer, and satellite systems
• Supervised a platoon of 30+ Marines
• Received the Navy and Marine Corps Achievement Medal twice for separate acts of valor
• Served in Operation Iraqi Freedom from January 2003- July 2003
• Honorable Discharge

Winston-Salem, NC

• Serviced parking and time control systems, access control systems, and fee computation systems.
• Diagnosed hardware and software issues
• Maintained a service vehicle

Associate'S Degree In Applied Science (Aas), Networking Technology

Activities and Societies: • President’s Honors List • Member of Phi Theta Kappa Honor SocietyCoursework: Cisco Certified Networking.

Associate'S Degree In Applied Science (Aas), Computer Information Technology, 3.93 Gpa

Activities and Societies: • President’s Honors List • Member of Phi Theta Kappa Honor SocietyCoursework: Cisco Certified Networking.