Josh Godwin

Josh Godwin Email and Phone Number

Director, Customer Success Delivery (Onboarding, Support, and Digital CS) @ Prokeep
Denver, CO, US
Josh Godwin's Location
Denver Metropolitan Area, United States, United States
Josh Godwin's Contact Details

Josh Godwin personal email

About Josh Godwin

Customer Success professional with over a decade of experience in the tech/SaaS domain. Adept at devising, operationalizing, and scaling customer success programs and teams.Key achievements include:- Achieved an average Net Revenue Retention rate of 150% in 2022.- Reduced logo churn by 18% quarter-over-quarter while simultaneously doubling expansion revenue. - Successfully selected and implemented tools such as Salesforce, HubSpot, Gainsight, Outreach, Gong, and Zendesk.- Developed and implemented a Customer Advisory Board alongside executive leadership.- Launched an internal Customer Success enablement program for a globally distributed organization.

Josh Godwin's Current Company Details
Prokeep

Prokeep

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Director, Customer Success Delivery (Onboarding, Support, and Digital CS)
Denver, CO, US
Website:
prokeep.com
Employees:
97
Josh Godwin Work Experience Details
  • Prokeep
    Director, Customer Success Delivery (Onboarding, Support, And Digital Cs)
    Prokeep
    Denver, Co, Us
    View
  • Prokeep
    Manager, Customer Success
    Prokeep Oct 2023 - Present
    New Orleans, La, Us
    View
  • Treez Inc.
    Manager, Customer Success
    Treez Inc. Oct 2021 - Mar 2023
    San Francisco, California, Us
    View
  • Drips
    Manager, Customer Success
    Drips Apr 2021 - Sep 2021
    Akron, Ohio, Us
    View
  • Flowhub
    Team Lead, Customer Success
    Flowhub Feb 2020 - Apr 2021
    Denver, Colorado, Us
    View
  • Gartner
    Team Lead, Customer Success (Us Fed. Govt.)
    Gartner May 2017 - Feb 2020
    Stamford, Ct, Us
    View
  • Apple
    Lead Genius
    Apple Jan 2014 - May 2017
    Cupertino, California, Us
    View
  • Apple
    Technical Specialist
    Apple Mar 2012 - Jan 2014
    Cupertino, California, Us
    View
  • Apple
    Sales Specialist
    Apple Jan 2011 - Mar 2012
    Cupertino, California, Us
    View

Josh Godwin Skills

Leadership It Strategy Customer Experience Collaborative Problem Solving Information Technology Mac Os X Server Training And Development Detail Oriented User Experience Usability Testing Troubleshooting Government Customer Satisfaction Communication Adept Problem Solver Team Leadership Usability Operations Management Program Management Microsoft Excel Cross Team Collaboration Federal Government Cross Functional Problem Solving Critical Thinking Employee Training Product Management Customer Service Technical Support Team Problem Solving Training Delivery Ios Business Strategy Project Management Research Problem Solving Creative Problem Solving Storytelling

Josh Godwin Education Details

  • Florida Gulf Coast University
    Florida Gulf Coast University
    Major: Computer Information Systems; Minor: Business Management & Administration

Frequently Asked Questions about Josh Godwin

What company does Josh Godwin work for?

Josh Godwin works for Prokeep

What is Josh Godwin's role at the current company?

Josh Godwin's current role is Director, Customer Success Delivery (Onboarding, Support, and Digital CS).

What is Josh Godwin's email address?

Josh Godwin's email address is jo****@****ail.com

What schools did Josh Godwin attend?

Josh Godwin attended Florida Gulf Coast University.

What skills is Josh Godwin known for?

Josh Godwin has skills like Leadership, It Strategy, Customer Experience, Collaborative Problem Solving, Information Technology, Mac Os X Server, Training And Development, Detail Oriented, User Experience, Usability Testing, Troubleshooting, Government.

Who are Josh Godwin's colleagues?

Josh Godwin's colleagues are Tyler Braswell, Nicholas Minichiello, Luvonte Rhines, Haley Williams, Roland “trey” Timmerman, Sarah Wasvick, Don Ng.

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