- Determine strategy and execution approach of an Agile Transformation across IT/Enterprise utilizing the Scaled Agile Framework(SAFe). - Execute benchmark studies with airline partners to share with executive crew and refine IT strategy. - Oversee the development and maintenance of best practices, techniques, and tools for project and partner planning, execution, project & partner management, ongoing milestone and deliverable tracking, communication and KPI's. - Support Product, Infrastructure and Technology and Integrations teams with internal and external product roadmap development, business case development, waterfall and scrum team management, and budget management. - Develop strong, strategic relationships with internal business units, IT leadership, IT Crewmembers and peers to define strategic roadmaps, program goals, timelines, delivery approach and execution teams. - Ownership of Portfolio Delivery Operations across JetBlue enterprise utilizing Workfront (PPM Solution), Jira & Confluence. - Oversee highly visible enterprise projects to ensure they are on track and meet required goals. - Drive Project & Program Intake for IT and the executive leadership team. - Enable and facilitate standardized metrics, reporting and communications, including review of portfolio monthly project status reports, Board of Director communications, and executive dashboards. - Conduct project and partner reviews and create a recommendations report in order to identify successful and unsuccessful elements. - IT Financial operating and capital budget oversight. - Define and maintain IT Capacity Planning model encompassing 650+ IT Crewmembers and Business Partners.

- Established Enterprise Portfolio Management capabilities of a $1B online grocer to enable executive team with a view of corporate wide program activities and progress. - Created Product Management approach and alignment with business units and IT teams. - Define, and regularly revisit, corporate objectives with executive team and applied metrics to project scorecard for project/product enhancement selection. - In conjunction with CFO, defined project and program level accounting structure (OpEx, CapEx, resource management (internal/external resources)), implementation and reporting requirements within corporate portfolio - Support project delivery via Agile(Certified ScumMaster) and Waterfall(PMP) methodologies. - Implemented WorkFront as enterprise portfolio management solution with management of configuration, administration, roll-out, and adoption. - Responsible for Program Management processes, creating/maintaining exec reports to monitor and measure financial impact, project execution risk, and benefit attainment. - Ensure risk, change request, and issue escalation processes are established and that barriers to effective project execution are identified and addressed. - Review project charters, benefits analysis, project plans, resources and timelines.Manage immediate team of project/product/program managers, while providing support for departmental product management resources. - Responsible for the product re-platform delivery of the current website(into SAP's hybris from a homegrown solution) utilizing a mix of Agile and Waterfall methodologies with a focus on partnership & delivery with a team of 40 internal and 60 external. - Relationship Management of technology solution partners. Supported contract negotiations, renewal review, relationship management and conflict management.

- imbookin is the first reservation system designed for event and meeting venues(ex. restaurants, hotels, theaters, museums) to manage, share, and sell their event spaces to consumers online. imbookin technology and data were acquired in late 2013. - Development of core strategy, fundraising planning and program roadmaps. - Partnered with CTO to create and prioritize strategic and tactical technical core product development with goal of maximizing adoption, market share, and revenue. - Responsible for execution of product roadmap via analyzing market information and customer input to determine feature direction. - Management of 10+ web and mobile workstreams utilizing Scrum.

- Owner of the Enterprise Project Portfolio & Program Management Office utilizing strong fiscal skills to manage capital/operating budgets with a direct staff of 40 and internal/external project staff of 150+. - Technical product owner of the jetblue.com website and loyalty system (TrueBlue). - Major Programs delivered included network wide kiosk launch with IBM, first in industry online ticket change/cancel with Navitaire, and JetBlue's American Express co-brand loyalty card. - Defined Demand Management including integrated strategic objectives into decision making process. - Owned Capacity Planning/Forecasting model development and evolution. - Established and owned standards and best practice implementation for project and program delivery. - Responsible for third party relationships and negotiations with Expedia, Kana, American Express (Loyalty), IBM, Sapient, Accenture, EZ-Rez (Vacations), Silverpop, Sabre, and Navitaire. - Supervision of Design, QA, Application Engineering, and Database Development teams.

- Early stage, rapid growth, technology startup focused on delivering growth large e-commerce projects. Started as developer and moved to technology program delivery manager. - Delivered e-commerce projects for Estee Lauder, The North Face, Kmart, eGM, Finish Line, Chanel, and Lids. - Worked with companies on overall strategy for eSelling, site implementation, program management approach, logistics, information architecture, relationship management, process integration, design firm management, branding, advertising strategy/media, QA, web analytics and metrics design. - Developed a global tool set for successful project, program, and risk management - program scorecard, risk assessment matrix, project time/price estimation guide, milestone tracker, etc. - Initiated offsite strategy sessions for preliminary planning of site design - UI requirements, backend design, hardware specifications, software selection, design firm selection, and relationship building.