• Acted as a strong communicator, conveying technical concepts effectively to both technical and nontechnical stakeholders, fostering clear understanding.• Resolved complex technical issues promptly, minimizing downtime and ensuring client satisfaction whileliaising between clients and internal support and engineering teams.• Ensured network, system and data availability and integrity through preventative maintenance and upgrades for clients.• Facilitate and assist clients… Show more • Acted as a strong communicator, conveying technical concepts effectively to both technical and nontechnical stakeholders, fostering clear understanding.• Resolved complex technical issues promptly, minimizing downtime and ensuring client satisfaction whileliaising between clients and internal support and engineering teams.• Ensured network, system and data availability and integrity through preventative maintenance and upgrades for clients.• Facilitate and assist clients directly with software migrations• Assisted in the execution of various projects, collaborating cross-functionally to ensure seamless integration and implementation of technology solutions, contributing to project success and client satisfaction.• Monitored key performance indicators and tracked team success metrics, proactively addressing challenges and ensuring employee satisfaction.• Performed quarterly and annual performance reviews with delegated team members. Show less