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We partner with home health care companies to help them recover lost revenue due to poor communication and inefficient scheduling methods. On average home healthcare companies are only capturing roughly 85% of their full revenue potential which means every year there are millions of dollars in profit left on the table.We’ve spent over 15 years in the home healthcare industry working directly with schedulers and clinicians, and what we’ve observed is that poor communication between the two results in lower staffing percentages which equate to lost business and, even worse, lost customers.Our solution addresses this problem by allowing for real-time, mass communication between your back-office and your remote workforce, making it faster and easier to staff your shifts. An additional benefit of providing better shift management to your clinicians will also reduce your scheduler’s workload by 33%, freeing them up to focus on other aspects of the business.

Strategized top-line revenue growth initiatives with executive management team for a Home Healthcare SaaS business.Led engineering and architecture efforts to build Mobile Apps, Web Apps, Websites, REST APIs, Async APIs, Cloud services, and installed off-the-shelf Infrastructure and Application Monitors, CRMs, Issue Tracking, Unified Communications, and File Sharing solutions. Managed software licensing and integrations with technology partners in the Healthcare space. Budgeted and managed technology vendor relationships.Introduced industry best practices including practices from Lean, Agile, Kanban, DevOps, and XP.Served as HIPAA Compliance Officer, conducted regular compliance audits, developed processes and procedures for organizational compliance, and provided consultation to clients looking to transform the way they share PHI within their organization.Produced financial models to help the company strategically pursue quarterly and annual financial projections. Worked with sales team to establish sales goals, developed sales pipeline modeled after customer emotional journey, and installed/configured/built software solutions and integrations to support sales activities. Identified and tracked product KPIs over time to provide visibility into areas needing investment, and to demonstrate growth to investors. Developed a post-sales pipeline for fostering passionate customers, leading to organic referrals and testimonials and driving cost of acquisition down.Featured in published pieces by Dallas Innovates, Home Health News, TecHR Series, PR Newswire, and Fox 34.

Managed multiple engineering teams across multiple SAFe release trains. Introduced management peers and team members to personal business model canvases to aid in career development and to support 1:1 discussions. Created team model canvases to construct cross-functional teams and alignment canvases to communicate key partnerships within the Data Services organization. Worked closely with partners to establish better operational models between departments, and to provide clarity for internal customers interfacing with multiple departments.Partnered closely with product to build out multiple product backlogs for a very young Data Products group. Taught product partners about lean startup’s build-measure-learn process as well as hypothesis-driven development. Developed brochure site to catalogue our data products, inform and demonstrate product offerings to other internal product groups, and to create a client feedback mechanism for product management. Managed relationships with technology and recruiting vendors.Brought data scientists and engineering team members together on complex machine learning and artificial intelligence projects including continuous value regression and consumer identity resolution. Mentored engineers new to intelligent systems concepts, and designed high-level artifacts to aid in understanding and implementation of complex data solutions.Worked closely with devops team to define common patterns, practices, and platform solutions for product development teams. Facilitated discussion between teams to identify platform opportunities and issues, and evangelized the adoption of new infrastructure technologies (AWS, DataDog, and Hashicorp products - Terraform, Consul, Nomad, etc.).Mentored engineers on Agile, Scrum, XP, lean startup/enterprise, and visual communication. Established a culture focused on the creation of customer and business value. Revised Sprint Reviews to be feedback focused. Facilitated engineering hackathons.

Head of Engineering and IT for Central Dispatch, a $29 million dollar SaaS business. Managed multiple engineering teams across multiple product lines and operational infrastructure and technology. Built budgets for engineering efforts and operational technology. Negotiated budget with business, facilities, and third party vendors. Managed technology vendor invoices.Established SAFe Portfolio for Logistics group over multiple businesses. Educated and instructed leadership on how to utilize Portfolio management tools to create, prioritize, and commit to Portfolio business and enabler efforts. Aligned efforts across businesses to reduce redundancy, find product and operational synergies, and target business goals.Developed individuals into full-stack engineers enabling them to operate autonomously and own deliverables from concept to delivery. Conducted individual reviews, compensation adjustments, promotions, etc. Coached team on addressing product performance issues; improved system throughput by 500% and response times by 600%.Changed departmental policies which resulted in higher morale and a 20% increase in productivity. Managed team and products through difficult acquisitions and divestitures with a near-perfect employee retention rate. Worked with legal teams on sensitive divestiture and acquisition projects.Worked across engineering departments during business consolidations to implement consistent practices and processes. Took on a change agent role to help bring groups through discussions and conflicts.Conducted red teaming exercises to strengthen business plans and strategies through procedural critical analysis, imaginative techniques, and constructive contrarianism. Yielded a number of new opportunities, eliminated cognitive biases, faulty heuristics, and groupthink.Spoke monthly to the organization about engineering focuses and accomplishments, and created strong relationships with customer services, marketing, accounting, and business.

Implemented Scrum/Kanban at the team level, XP at the departmental level, and SAFe at the organizational level across ten local and remote Scrum teams.Implemented lean manufacturing and lean UX practices resulting in lighter process footprint and greater ownership at the individual and team level with respect to the customer's needs.Successfully lead the adoption of modern version control practices, local/shared environment practices to remove dependencies and bottlenecks, testing practices, and obtained greater visibility into ongoing development activities, team performance, and product health.Refined processes, practices, and coached team in creating automation suites to improve feedback, software quality, and reduce time to delivery.Coached Scrum and Product teams to focus on end-user value and business return, which resulted in greater stakeholder turnout and interest at sprint reviews as well as giving the engineers a meaningful spotlight to showcase their talents and efforts.Strategized and coordinated cross-team planning and implementation of initiatives. Improved traceability of “epics” to enable the business to make informed decisions concerning investments into strategic initiatives, and assisted in pivoting when necessary.

Lead several teams to bring an acquired suite of technologies in-house, enabling the company to save approximately $3 million annually in labor costs, and pushing the acquired profit margins into the 80th percentiles.Developed a set of solutions that were chosen as the showcase features for NADA, the largest dealership convention in the US, occupying more than half of the presentation and talking points. The company realized double their ROI expectations, partly due to this effort.Lead a number of mission critical, high visibility architectural projects including SSO and shared data services. Designed and developed a SAML-based SSO federation facade and multiple identity providers for consuming an existing enterprise SSO service.Elicited requirements collaboratively with product and business stakeholders, came up with agile specifications, and lead regular reviews with stakeholders and end users for validation.Created high-level design artifacts to aid in communicating and guiding system design across disciplines. Created low-level design artifacts to assist junior and mid-level engineers with implementation details.Coached team on addressing Production scalability issues; as a result improved system throughput by 500% and response times by 600%.

Developed internet and intranet solutions for clients utilizing server-side and client-side scripting languages such as C#, PHP, JS, HTML, CSS. Utilized several frameworks including .NET, Entity, and jQuery. Also served as chief architect and requirements engineer on several client and internal projects.Lead the discovery, design, and construction of intelligent agents for client and internal projects including recommendation systems, classifiers, and other learning algorithms.Developed team management projects including a dynamic survey builder for new business as well as supplementary time management software for project planning and scheduling.

Designed and developed .Net solutions for a variety of clients.Headed the Artificial Intelligence discovery team from March 2011 to current. Lead education sessions, discussions, and worked closely with management, client services, videography crew, design, and development to identify AI leads and solutions.Worked closely within a small developer group to establish better version control practices. Ultimately resulted in a further adoption of Mercurial, a distributed VC solution.

Designed, developed, and implemented all .Net and PHP code solutions for a number of web-applications for various clients. Worked extensively with the .Net framework and PHP framework as well as client-side scripting languages such as Javascript and the jQuery framework. Also partly responsible for design integration including HTML and CSS implementation.Worked extensively with SQL, MySql, Access and Excel to perform database operations and ASP.Net for frontend visual and behavioral components as well as a custom-written PHP presentation framework (written by Joe Mills and myself). Designed and composed a feature rich, yet minimalistic framework for internal development that became the building block of nearly all projects.Composed thick project libraries with an emphasis on modularity, extensability, and developer usability. Directed and managed development on custom CMS and Ecommerce solutions based on above-described framework.Directed routine Developer Meetings in an effort to establish better development standards, resulting in the adoption of a personally designed custom software development cycle. This SDLC was tailored to lifeBlue's existing development style, and included enhancements to lifeBlue's requirements elicitation period, database schema design, development process, application architecture, documentation standards, and project evaluation.Worked closely with clients and management during requirements elicitation to capture project domain properties, functional requirements, and non-functional requirements. Generated prototypes through iterative development for client presentation and internal evaluation.