Joshua Hall Email & Phone Number

Omaha, Nebraska, United States

Mountain View, Ca, Us

• Transform multi-tenant real estate CRM via robust, UX-focused interface that streamlines marketing & leasing technology and slashes operational costs.• Consulted with 6 of the Top 20 NMHC owners to accelerate modernization tactics.• Automated communications by integrating telephony, SMS, MMS, email, and web forms. incorporated application & screening flows, payment options, and unified calendar management system.• Continue to mature UX solutions by analyzing trends, monitoring leasing activity, and reviewing support tickets.• Define human-centric corporate & product strategies providing trusted insights that influence decision making. Leverage existing resources and knowledge transfer to define phased development plans organization wide.• Mentor and develop world class team of 12 product leaders. Encourage multidisciplinary, holistic approach to problem solving, emphasizing reliable & repeatable processes, and sustainable growth.• Selected and onboarded the entire team from the ground up following company launch.• Team collaborated with a group of ~35 Engineers to launch initial Reva offering (2016).Select Achievements• Generated 30x return on SaaS spend, generating $12M NOI increase that yielded ~$300M in market cap value. • Secured consistent and significant improvements to conversions (41%), labor costs (36%), net operating income (25%), and marketing spend (18%) at a single property. Achieved results by focusing on UX-centric product design, work automations & distributions, analytics, and product agility.• Reduced lease application time by ~90%, turning 45-minute process into ~5-minute process. Additionally eliminated 20%+ of application errors to ensure document accuracy and compliance.• Tripled 2017 property deployment in 2018 & 2019, deploying 90 additional properties. Positioned Reva as market leader, beating competitor timelines by ~90 days without sacrificing quality.

San Francisco, California, Us

• Revamped fundamental UX structure, improving product offering. Increased monitoring capabilities, engagement, and benchmarking; identified and mitigated technical roadblocks within first 6 months.• Facilitated the migration of existing customers from legacy platform to modernized system via targeted product design, support documentation, and sales asset documentation.• Defined 2-year strategic/tactical roadmaps across all product lines and teams. Plans directly impacted company’s ability to achieve successful IPO (2020).• Advised 14 direct reports in tandem with product team of 35. Grew core team from 3 to 9 designers & researchers within first six months, reducing inefficiencies, and delivering consistent, high-quality results.• Introduced standardized UX/UI and visual design patterns across all product lines; efforts accelerated design, development, and deployment of new features, and simultaneously reduced technical/product debt.• Smoothed out navigation and workflows across the platform; reduced redundant UI components, enhancing product navigation and usability. Incorporated relevant features, positively impacting retention/ conversion.• Piloted innovative UX strategies to display digestible metrics and visualizations, enabling transparency, information gathering, and decision making at the C-level.• Aggregated consumer metrics and conducted analyses to determine priorities and execute UX design strategies.Select Achievements• Advised CMO on design & technical tactics amid company rebranding. Completed project in under 3 months.• Enhanced sales/conversions, improved customer satisfaction, and reduced support queue and extraneous costs by establishing robust, standardized usability testing & research methods to better inform product direction. • Evangelized benefit of design within corporate culture, revitalizing executive/C-suite stance and winning buy-in for crucial projects.

• Appointed by CEO and VP of Product to spearhead deployment of proprietary educational application across five platforms, inclusive of Windows 8, Windows 7, Android, iOS, and web. Developed prototypes for teacher content generation, collaboration, and distribution, alongside content gamification.• Designed comprehensive product vision & roadmap for all product areas, including deliverables for publishing, students/teachers, and school districts/ministries. Mitigated compliance/privacy concerns on behalf of publishers, education/district ministries, educators, students, and parents.• Successfully launched solutions to more than 500K higher education students and deployed in additional ~250K classrooms across Asia, Europe, South America, Canada, and U.S.• Refined core information architecture and basic interactions to create consistent UX across all platforms while maintaining native device standards & feel.• Grew UX team from 2 to 7 designers alongside increasing product owners from 3 to 5. Retained full oversight of team amid acquisition of Kno, Inc. by Intel (2013); later managed product team of 15, with six direct reports.• Prototyped and launched new products and improvements, contributing directly to annual growth.Select Achievements• Deployed 300+ software releases across all platforms over 18-months.• Partnered with Microsoft, enabling Kno to stand as featured “Launch-Day” app on Windows 8 devices.Improved accessibility across all platforms. Released full product suite in 13+ languages, including Japanese, French, German, Romanian, Chinese, Russian, Hindi, Hebrew, and Arabic, among others.

Sausalito, Ca, Us

HumanConcepts Suite (HCS) delivers the premier workforce planning solution. HCS is committed to helping our customers pro-actively manage change, from departmental re-organizations to large scale mergers and acquisitions. HCS has charted over twenty million employees worldwide, including 400 of the Fortune 500.• Managed product priorities and development across several teams• Designed several core features including improved search, succession planning, reporting, archive and compare and time warping• Contributed to 65% year-over-year growth with the transition from OrgPlus to HumanConcepts Suite

Palo Alto, California, Us

Reppler helps people manage their social network reputations across Facebook, LinkedIn, Twitter and others. Reppler monitors your social feeds for negative trends, spam, even inappropriate language. Reppler offers several tools and charts to analyze and manage your social network presence.• Designed the user experience• Developed the front-end solution for the initial releases, including a custom single-page solution leveraging jQuery• Grew user base to over 50k in the first year

Over 20M 1099-MISC forms are filed on paper every year by small to medium sized firms. 1099reporter offers a solution that walks novices through the 1099-MISC process and simplifies the process for veterans. After entering the information with the innovative interface, a 1099reporter electronically files with the IRS and delivers to the recipient—via print/mail or e-deliver! In short, purchase and forget about it. 1099reporter takes care of everything else.• Effective solution praised by over 700 early adopters• Demonstrated e-delivery potential with over 50% adoption in the first year

Omaha, Ne, Us

People manually manage communication across an increasing number of social networks. U.S. users typically use 2-4 social networks while Europeans use 3-7 networks. These numbers continue to rise as new social networks gain popularity.Designed and developed the Bumpr solution to manage communication across social media for users. Further improve the experience by suggesting new social contacts based on common experiences and interests—similar to Netflix suggesting movies.• Raised capital as cofounder• Set corporate vision• Managed team efforts to design and develop Bumpr• Planned beta release in Q2 of 2010

Mountain View, California, Us

TurboTax Estimated TaxesApproximately two-million people file estimated taxes in the U.S. every year. The rules around estimated taxes are complex and change regularly. Simple web interface to help estimate required quarterly tax withholding, file appropriate forms digitally, and submit quarterly payments as necessary.• Improved retention by 30% with a simplified sign up/on• Decreased time to finish per quarter by half with an improved filing and management experience• Generated over $400k in annual revenue with over 40k users• Improved perceived value with simple, powerful calculatorTurboTax BusinessThe critical form selection and expenses entry screens confused users. Extensive usability testing and behavioral studies helped produce and validate revised approaches to these critical work-flows.• Designed new interfaces for critical work-flows• Validated design decisions with usability and behavioral research• Improved year-over-year retention rates• Generated over $100M in annual revenue with an installed base of over 1M users

Lincoln, Nebraska, Us

• Diagnosed and resolved installation errors by examining error logs, fixing setup problems, and ensuring the loan requests were resubmitted successfully to the correct entities on behalf of the borrower.• Performed numerous school and lender installations by identifying business requirements, designing a feasible solution, and coordinating the implementation of that solution.• Analyzed internal and external stakeholder needs and available resources to support those needs.• Provided timely, consistent, and reliable solutions to Nelnet schools and borrowers that make the student loan process easier for guarantors, lenders, schools, students, and parents.

Omaha, Nebraska, Us

• Assisted business professors with research and web development (ASP .NET VB, T-SQL) projects in business ethics, business-community relationships, and e-portfolios.

Randolph Afb, Tx, Us

• Lead a series of projects that will save an estimated $500 to $700 million over the next five to ten years. • Lead project to redesign SACCS (Strategic Automated Command and Control System) communication system responsible for 30,000+ nuclear missiles internationally. • Lead project to implement a digital documents management system to improve document usability and decrease storage and printing costs. • Awarded Achievement Medal for creating a base-wide medical database to track real-time deploy-ability statistics. Directly contributed to highest possible score during most recent base inspection. • Co-designed and developed My3215 Base Portal module to track and manage communication projects across Offutt AFB (currently has 15,000+ users).• Dramatically increased training opportunities for 55th SCS programmers through external venues and guest lecture arrangements.

New Orleans, La, Us

• Instituted a Windows NT Server 4.0 domain to service a dozen Windows 2000/XP workstations.• Developed, maintained, and upgraded several MS Access databases to automate payroll activities.• Developed a website to disseminate information to students and faculty about employment opportunities.• Trained staff for software implementations and upgrades.

Master Of Business Administration - Mba, Business Administration

Master Of Science - Ms, It Management (Emphasis On Hci)

Bachelor Of Science - Bs, Management & Finance With Minor In Computer Science