▪ Reorganized 60-person PMO team overcoming silos and low credibility by creating cross-functional groups under unified leadership while preserving practice-specific expertise. Impact: Health Plan President channelled all $42M annual projects through the PMO within six months and seeking our guidance on multiple initiatives.▪ Retooled the PMO team of PMs, Business Analysts, Internal Consultants and User Acceptance Test Leads to increase performance. Impact: Delivered 25+ high-impact projects per year across diverse business and technology domains with 16% lower PMO costs.▪ Revamped forecasting by enhancing controls and standardizing inputs. Impact: reduced overestimation of 25%-30% annually to variance of 7% within one year which enabled timely investments without leaving resources under utilized.▪ Developed and orchestrated corporate governance for a $42M annual portfolio, optimizing strategic investments to achieve an increase in predictability of 18%. ▪ Improved project delivery by implementing operational reporting to measure PMO performance and quality. Impact: improved compliance with quality standards from 78% to 92% within 6 months by focusing on critical priorities.▪ Spearheaded a cultural shift toward value-driven project delivery, leveraging agile and hybrid methodologies to reduce time-to-value and ensuring adoption through change management. Impact: IT organization implemented capacity/demand models that reduced conflicts by identifying prioirity-driven decision-making.▪ Designed and implemented KPIs and dashboards to track project delivery and PMO operational performance that ensured stakeholder expectations were set and managed.

▪ Successfully navigated the unprecedented complexities of Affordable Care Act (ACA) implementation across 4 states with different exchange strategies; led the development of processes and systems tailored to each state, implemented operational reporting, and established a command center. Impact: successful 2014 launch and strong enrollment growth, paving the way for new brands/products in subsequent years.▪ Led ACA-mandated plan conversions and addressed retention risks by including a member experience walkthrough to anticipate customer perceptions and improve outreach. Impact: Retention rate targets met.▪ Partnered with state and federal agencies to define strategic priorities and navigate regulatory complexities.

▪ Directed 11 Project Managers, overseeing a $17M annual portfolio of 9–12 enterprise-level projects.▪ Planned and delivered the first cross-plan integration of Blue Cross Blue Shield plans for administering federal employee benefits. Impact: completed a $25M investment on time and on budget within 18 months. The solution significantly reduced operating costs, inspired adoption by additional Blue plans, and remained the standard for managing the Federal Employees Program a decade later.

▪ Delivered a $13.9M program consolidating organization, process, and technology across four states.▪ Led large-scale projects integrating business processes and systems with budgets exceeding $50M▪ Created risk and issue management framework for $200M consolidation program.

▪ Created financial and clinical business intelligence insights to translate data into actionable information.▪ Built HEDIS and reinsurance reporting programs that increased revenue by $1M/year.

Risk based contract design, negotiation and reconciliation between providers and health plan.