Joshua Hoffmann Email & Phone Number

Maricopa, AZ, US

Minneapolis, Minnesota, United States

Remote

• Assist homeowners with escalated issues involving the BBB, Attorney General, CALSSA, NYSERDA, or any other regulatory agencies that may be involved.
• Respond to regulatory complaints and keep regulators up to date with the status of the homeowners complaint.
• Handle and work anywhere from 50-100 different cases simultaneously.
• Coordinate with SunPower's in-house legal team regarding process updates.
• Assist with complaints related to contract negotiation and contract terms.

• Assist our Project Coordinating team in new residential solar acquisition.
• Provide updates on permitting applications and approvals.
• Provide design updates to the homeowners account and attached any feedback to the project.
• Collaberate with a team of over fifty project coordinators and Project Managers to assist in daily duties, and ensure a smooth process up to system activation.

Remote

• Assisted homeowners with any Life event, Technical, and Billing questions they may have had.
• Managed thousands of active accounts and properly update any account with active concerns the homeowner calls in about.
• Provided knowledged and resolution to tier 1 and tier 2 cases.
• Assisted homeowners with any mid level technical issues and performed system troubleshooting to resolve the issues over the phone.
• Assisted homeowners with billing information requests such as late payments, billing information updates, and any general questions about their financial documents.
• Assisted home owners with any questions they had regarding home sales, refinances, and lease changes and how the process works within our company. Assistance was also provided for any ongoing "Life Event" listed above.

• Performed door to door sales in multiple cities that were assigned to me.
• Informed home owners of ongoing solar programs and benefits to solar while answering any concerns or questions they had about getting solar.
• Managed a pipeline of hundreds of home owners that had contacted our company regarding getting information about a system.
• Provided professional sales representations and the financial benefits of solar to homeowners who were interested in getting a system.
• Generated solar agreements and finalized the documents once the home owner finished signing the agreement.
• Helped with system design and performed "site surveys" to ensure systems were compatible with a home owners house and roof type.

Tempe, Arizona, United States

• Performed professional cleaning of carpet, tile, furniture, and woof flooring of houses.
• Adhered to a scheduled route and was in compliance with all arrival times for a fast and efficient service.
• Upsell any additional services to home owners who needed a more intense cleaning or wanted to be on a cleaning program.
• Processed payments and generated invoices for services done during the day.
• Recorded invoices and any upsell documentation in the company database.

Snowflake, Arizona, United States