As a Development Pro I, ● Facilitate learning opportunities for clients both virtually and in person● Perform needs analysis to identify performance gaps in processes● Assist in developing core competencies for organizational roles● Provide individual coaching for clients in identifying growth opportunities and offerings

As a Learning and Development Manager I maintain and deliver the learning curriculum to all staff at the organization.

As a Business Documentation Specialist I managed creation of all internal documents regarding training, policy, procedure, job aids and informational alerts. I also facilitated training sessions in regards to informational or technology updates.

As an Operations Manager I managed policy, procedure and productivity of Loan Processing and Closing staff.

As an Training Manager I was contracted to create and merge internal training programs with partner programs.

My responsibilities include leading the facilitation efforts for the Retail Sales force and Operations division of Pacific Union Financial.

As a Business Analyst I,•Review Audit questions from both internal and external sources and coordinate responses in conjunction with business partners•Review current legislation and regulatory requirements in conjunction with current policy and deliver recommendations to business partners to enhance business practices•Assist in gathering data for creating internal compliance testing •Integrate and develop Customer Assistance Internal Control department procedure•Enhance current testing template for both ease of use as well as ease of review for business partners

As a Manager I,•Coach a group of 5-7 Supervisor and 50-80 Customer Assistance Specialists•Am responsible for meeting company delinquency goals•Identify ways to enhance company processes, and work to implement process changes with procedure writers, the legal department and the staff communication liaisons•Administer Corrective action to employees•Participate in focus groups to increase employee satisfaction•Administrate daily activities of direct reports