• Lead process design and project implementation within an Agile development team.• Diagnosed process improvement opportunities and developed solutions using principles of processexcellence and related tools.• Lead business partners in the creation, implementation, and evaluation of automation opportunities.• Solved complex problems and served as a resource to others on my team.• Found better, more efficient ways of doing things and collaborated effectively with multiple stakeholders.

• Collaborated with departments to identify and scope the business opportunity, to understand, document and analyze business requirements, identify effective reporting techniques, the best data sources, risks and constraints, and desired reporting formats that drive the development and design of BI solution.• Developed, maintained and managed metadata, reporting, analytics, dashboards, report definitions, data extracts, etc. Designed, coded, tested, and documented BI solutions. Wrote complex queries, views and stored procedures.• Solved complex data issues using data analyst skills and determined root cause problems for data integrity and data quality issues. • Provided guidance and technical support to departments regarding in data analytics, business measures, and reporting. • Improved and streamlined processes regarding data flow and data quality to improve data accuracy, viability and value.• Worked with ServiceNow for BI requests. Closed on average 15 tickets per month.

• Directed the annual NAIC Market Conduct Annual Statement reporting. Coordinated data retrieval with multiple departments.• Quality assured data and assisted with SQL query configuration for the AHCA Florida Claims Data Submission.• Improved annual Summary of Benefits and Coverage creation process by transforming the previous year’s data to work with the SBC Calculator cutting the time in half.• Coordinated with various teams to gather Medicare Part C & D Reporting data. Validated and cleansed data before submittal to the Centers for Medicare & Medicaid Services.• Improved the Excel based Regulatory and Compliance dashboard for the Chief Compliance Officer to present at a monthly Operations meeting.• Built and managed SQL based queries, dashboards, and reports.

• Developed financial and data driven dashboards using Microsoft SQL Server Management Studio, SQL Server Reporting Services (SSRS), and Power BI to visualized data and trends.• Created a data dictionary of the legacy software to facilitate the data transfer to the new billing system.

• Developed and monitored performance metrics, data collection systems, and data reporting requirements.• Served as liaison to departmental personnel responsible for the development, monitoring and reporting of performance metrics and related data. • Performed quality assurance/quality control checks of data accuracy, analyzed aggregated and individualized data sets, created queries and ad hoc reports. • Prepared comprehensive written reports of findings and recommendations and presented to management. • Contributed to the integration of policy, operational, financial and communications information into documents produced by the City.

• Proactively researched and evaluated new technology solutions and presented recommendations to management for improved office efficiency and cost savings. • Installed many workflows and procedures to increase production and efficiency. Trained staff on these items.• Systems Administrator of an IBM Power i (previously known as the AS/400) running Sungard HTE, a customer information system and utility billing system. • Led the migration from an IBM mainframe billing system to a browser-based system that uses Microsoft SQL Server. • Designed and analyzed ad hoc queries and reports. Presented findings to management.• Created and designed a field truck appointment system based on Google Sheets, replacing a paper-based system at no cost and boosting scheduling productivity and maintenance by a factor of 10.• Directed the meter reading schedule for 10 meter readers along with extracting data from meter reading equipment and billing system, loading data into the meter reading software, and uploading and downloading meter reading data to and from reading devices. • Initiated meter reading route optimization by working with GIS Department to create a map of billing cycles and meter reading routes.• Led the hardware transition and training from IBM terminal workstations to Windows PCs for 20+ users.• Reduced costs over $10,000 per year by installing CASS mailing, eBills, and Koufax VRS document management software.• Administrator of user accounts, passwords, and application security levels.

• Generated loan proposals for committee approval.• Analyzed company financial statements.• Produced a new document that decreased the time an analyst took to calculate ratios.

• Configured customer data for corporate and personal online banking to the customer’s specifications.• Created a way for clients to upload their own ACH and positive pay files.• Developed and generated reports for all areas of the bank.• Served as backup technical support. Set up PCs, managed network, and resolved software issues.• Created new time-efficient procedures and trained these to management and co-workers.

• Increased CD deposits by $250,000 in 2 weeks• Created a time saving spreadsheet and graph to show the amount of cash on hand at the branch each day for the month. Reduced time to complete task by 90%• Conceived ways to reduce remedial tasks to help tellers focus on customers and cross-selling products• Responsible for daily operations of the branch• Established and managed relationships with clients• Supervised tellers