Josh Hyde Email & Phone Number

Melbourne, FL, US

Eden Prairie, MN, US

• Lead process design and project implementation within an Agile development team.
• Diagnosed process improvement opportunities and developed solutions using principles of processexcellence and related tools.
• Lead business partners in the creation, implementation, and evaluation of automation opportunities.
• Solved complex problems and served as a resource to others on my team.
• Found better, more efficient ways of doing things and collaborated effectively with multiple stakeholders.

Conway, AR, US

• Collaborated with departments to identify and scope the business opportunity, to understand, document and analyze business requirements, identify effective reporting techniques, the best data sources, risks and.
• Developed, maintained and managed metadata, reporting, analytics, dashboards, report definitions, data extracts, etc. Designed, coded, tested, and documented BI solutions. Wrote complex queries, views and stored.
• Solved complex data issues using data analyst skills and determined root cause problems for data integrity and data quality issues.
• Provided guidance and technical support to departments regarding in data analytics, business measures, and reporting.
• Improved and streamlined processes regarding data flow and data quality to improve data accuracy, viability and value.
• Worked with ServiceNow for BI requests. Closed on average 15 tickets per month.

Rockledge, Florida, US

• Directed the annual NAIC Market Conduct Annual Statement reporting. Coordinated data retrieval with multiple departments.
• Quality assured data and assisted with SQL query configuration for the AHCA Florida Claims Data Submission.
• Improved annual Summary of Benefits and Coverage creation process by transforming the previous year’s data to work with the SBC Calculator cutting the time in half.
• Coordinated with various teams to gather Medicare Part C & D Reporting data. Validated and cleansed data before submittal to the Centers for Medicare & Medicaid Services.
• Improved the Excel based Regulatory and Compliance dashboard for the Chief Compliance Officer to present at a monthly Operations meeting.
• Built and managed SQL based queries, dashboards, and reports.

Ocala, Florida, US

• Developed financial and data driven dashboards using Microsoft SQL Server Management Studio, SQL Server Reporting Services (SSRS), and Power BI to visualized data and trends.
• Created a data dictionary of the legacy software to facilitate the data transfer to the new billing system.

Palm Bay, Florida, US

• Developed and monitored performance metrics, data collection systems, and data reporting requirements.
• Served as liaison to departmental personnel responsible for the development, monitoring and reporting of performance metrics and related data.
• Performed quality assurance/quality control checks of data accuracy, analyzed aggregated and individualized data sets, created queries and ad hoc reports.
• Prepared comprehensive written reports of findings and recommendations and presented to management.
• Contributed to the integration of policy, operational, financial and communications information into documents produced by the City.

• Proactively researched and evaluated new technology solutions and presented recommendations to management for improved office efficiency and cost savings.
• Installed many workflows and procedures to increase production and efficiency. Trained staff on these items.
• Systems Administrator of an IBM Power i (previously known as the AS/400) running Sungard HTE, a customer information system and utility billing system.
• Led the migration from an IBM mainframe billing system to a browser-based system that uses Microsoft SQL Server.
• Designed and analyzed ad hoc queries and reports. Presented findings to management.
• Created and designed a field truck appointment system based on Google Sheets, replacing a paper-based system at no cost and boosting scheduling productivity and maintenance by a factor of 10.

• Generated loan proposals for committee approval.
• Analyzed company financial statements.
• Produced a new document that decreased the time an analyst took to calculate ratios.

• Configured customer data for corporate and personal online banking to the customer’s specifications.
• Created a way for clients to upload their own ACH and positive pay files.
• Developed and generated reports for all areas of the bank.
• Served as backup technical support. Set up PCs, managed network, and resolved software issues.
• Created new time-efficient procedures and trained these to management and co-workers.

South Bend, IN, US

• Increased CD deposits by $250,000 in 2 weeks
• Created a time saving spreadsheet and graph to show the amount of cash on hand at the branch each day for the month. Reduced time to complete task by 90%
• Conceived ways to reduce remedial tasks to help tellers focus on customers and cross-selling products
• Responsible for daily operations of the branch
• Established and managed relationships with clients
• Supervised tellers