Prem Joshi Email & Phone Number

Redmond, Washington, Us

Bring Customer and industry insights to the Account Planning rhythm to lead prioritized programs that drive outcomes across all solution areas.In partnership with the account team, accountable for the development and execution of the internal and customer-facing aspects cross-cloud consumption plan, identifying and activating technical resources to deliver customer outcomes. Ensures prioritized Success Engagements progress from Validate through Commit with a Program Delivery plan and up-to-date milestones.Establish and nurture strong sponsorship and manages the relationships with the customer to drive the execution of the support coverage model, consumption roadmap & delivery execution oversight. ​and manage the communication & escalation strategies with customer stakeholders.Use the technical depth and confidence to identify and propose outcomes related to the deployment and health of customer solutions and workloads, leveraging deeper technical resources as neededProvide leadership and orchestration across the Success & Support (CSU) team, Microsoft technical specialists, customer technical teams, Microsoft and partner project teams, balances prioritization between implementing new capabilities and ensuring customer operational health, while fulfilling Support contract obligationsDefine outcomes to improve the health, performance, and business capabilities of the prioritized workloads to drive customer value realization.Track, escalate, and plan for the remediation of technical blockers and provide engineering feedback to further our product and solutions as appropriate.

Orlando, Florida, Us

Responsible for leading an amazing Stateside and Offshore (India and Philippines) team of Implementation Specialists.Implement projects and programs involving cross-functional teams and vendors focused on delivery of the project from initial design phase to final phase for customers.Serve as a first point of contact to manage multiple enterprise accounts during a 30-60 days Implementation phase.Conduct upgrades, implementation, data migration and training on EHR and Telemedicine systems for new clinics/hospitals.Partner with developers to improve internal tools, test new features, and troubleshoot bugs.Support and automate existing operational processes and provide solutions to the Hospitals and Clinics using EHR systems.

Dublin 2, Ie

• Spearheaded Revenue Cycle Management (RCM) initiatives, driving the optimization of billing, coding, and claims management processes, which resulted in a $5 million annual increase in revenue for healthcare clients. • Led global RCM projects, including system implementations and process improvements, ensuring compliance with international regulatory standards and enhancing operational efficiency by 30%. • Negotiated and secured contracts with clients and vendors, optimizing delivery timelines and ensuring cost-effective solutions that met or exceeded project KPIs. • Implemented advanced analytics and reporting mechanisms that reduced claim denial rates by 15% and improved overall collection rates by 25%. • Trained and mentored cross-functional teams on best practices in RCM, resulting in a 20% improvement in project delivery efficiency.

Westborough, Ma, Us

• Directed the implementation of Electronic Health Records (EHR) and Revenue Cycle Management (RCM) systems for healthcare organizations, managing projects totaling over $10 million in value. • Led a team of 15 specialists, including an offshore team, to deliver comprehensive implementation services, achieving a 98% on-time delivery rate and enhancing client satisfaction scores by 25%. • Orchestrated resource allocation and project timelines, reducing implementation costs by 40% and boosting project profitability by $2 million. • Developed and executed risk mitigation strategies, ensuring seamless system integration and compliance with HIPAA and Meaningful Use regulations. Bizmatics (04/14-11/14)

Master’S Degree, Engineering Management

Bachelor’S Degree, Electronics And Telecommunications