In my role, I adeptly manage a team of Language Leads as the Functional Head of India Operations (Non-Indic). My responsibilities encompass:- Overseeing Language Escalations and Language Quality Management for India Operations.- Leading People Management, ensuring effective team performance and growth.- Handling Performance Management, guiding team members to achieve their best.- Skillfully managing Resource Allocation for optimized team efficiency.- Strategically managing Resourcing and Budgeting, orchestrating resource requisitions.- Developing Language Strategy for all Localization Projects, including Glossary Creation, Translation Memory Management, and Error Categorization.- Taking the initiative in Client Communication, fostering relationships through calls.- Serving as the prominent face of the Language Function at Lionbridge India.My role involves comprehensive leadership and strategic execution, contributing to the success of our localization endeavors.

Conduct Language Functional TrainingsLocalization Process TrainingsSoft Skills Training

-Team Leadership :Supervise and guide a team of 18 members in conducting thorough risk investigations.-Operational Excellence: Monitor and ensure adherence to a stringent 4-hour Service Level Agreement (SLA) for timely case resolution.-Strategic Reporting : Compile and deliver comprehensive Management Information System (MIS) reports, providing insightful data for informed decision-making.By effectively managing the team, maintaining rigorous SLA compliance, and delivering precise reports, I contribute to the strategic handling of risk investigations, upholding operational integrity and facilitating informed actions.

-Working for Japanese customers.-Getting the end to end Localization done. -Vendor communication. Internal communication.-Planning, Scheduling, Customer Delivery

My expertise lies in efficiently orchestrating the localization process flow, particularly in the realm of Mobile Devices ODM/OEM Localization. This includes comprehensive endeavors such as:-Keyboard Localization: Managing intricate aspects of keyboard layout adaptation for diverse languages.-Language Rules Establishment: Spearheading the establishment of standardized language guidelines for mobile devices.-Transliteration Project Management: Overseeing transliteration initiatives to ensure optimal product quality.

1. Deciding Language Execution Strategy for MUM projects2. Laying down Language Quality parameters after a thorough source analysis3. Delegating and Monitoring Language Translation Workflows4. Assessing Linguistic Quality5. Glossarization n Stylistic decisions

•Prepared & implemented Audit Plans, conducted Internal Quality Audits.Two-year Quality Champ, 2010-2012.Assisted Global team in restructuring Control Systems.Finalized & presented Internal Audit Reports to Leadership.Tracked & closed NCs/Observations, certified internal auditors.Proficient in ISO 9001, developed Process & ISO Documentation.Led Root Cause Analysis, enacted Corrective/Preventive Actions.Managed end-to-end audit cycles, enhancing process excellence.Editor of Quality Newsletter for the organization.

Supported Project Management and Localization.Coordinated language side of localization for clients like Google, Microsoft.Managed Help, Doc, Software, Web files.Created/maintained glossaries, Style Guides.Flexible with teams, excellent review skills.Provided clear, constructive feedback.