Josh Jacklin Email & Phone Number

Stevenage, United Kingdom

Providing customer support to all ServerChoice customers and assisting with escalations of tickets and support calls from the 24x7 NOC team.Responding to and implementing monitoring alerts on Icinga and implementing fixes across the entire ServerChoice estate.Managing, Monitoring and implementing customer cloud environments using virtualisation technologies such as Vmware and Citrix XenCenter.Implementing and deploying servers on a Citrix environment using machine creation services and troubleshooting issues within the environment.Maintaining and troubleshooting networking infrastructure and maintaining and implementing firewalls, e.g. PFSense and Cisco ASAImplementation of new projects and customer builds, liaising with the customer and providing custom infrastructures on various operating systems and platforms, such as Windows 2010, 2012, CentOS, Ubuntu and Debian.Working with the customer to define any changes that they require and raising change controls and assisting NOC staff with carrying out the changes.OS Patching and upgrading.Diagnosing and replacing faulty hardware, liaising with vendors where necessary such as Dell, HP and for software related matters Microsoft Vmware and Citrix. For backups R1Soft and Veeam.IP management, both with RIPE and internalImplementing, diagnosing and troubleshooting webservers on Linux environments such as CentOS, Debian and Ubuntu with web technologies such as Cpanel and Plesk. Maintaining server 2008 and 2012R2 with Microsoft Exchange.Routing, terminating and patching network cables within the datacenter, Installation and configuration of Enlogic PDU Units.Installation and de-racking of servers within the datacenter.Connecting to servers with a KVM and diagnosing faults. Assisting customers with the transport and installation of servers into the datacenter.

Stevenage, United Kingdom

Resolving customer issues escalated via 1st Line.Tracing issues with mail delivery and stopping spammers.Troubleshooting and resolving issues with Odin/Parallels Plesk on customer Virtual Private Servers and Dedicated servers.Troubleshooting issues with SQL databases and customer websites on web apps such as Joomla and Wordpress.Releasing emails and troubleshooting mail delivery through canit and mailguard.Providing a prompt resolution to ServerChoice collocation customers with remote hands requests.Monitoring and maintaining operation of all of the data center systems and equipment, CCTV, UPS, Cooling, lighting and security.Providing server hardware and software upgrades of various operating systems such as Microsoft Windows Server 2008, 2012, Linux Redhat, Linux Ubuntu, Linux CentOS and many more.Server OS Installation, application installation.Rack, power and network infrastructure installation.On call services for all requests.Customer interaction, assisting and guiding them around the data center and signing them in and out for security.Generator Testing.Firewall changes and change requests to PCI Compliance.Auditing, inventory and network administrationUsing VMWare and Xencenter to manage virtual servers for customers.Firewall configuration using PFSense and CiscoCovering multiple shifts day and night to ensure the full operation of the data center.Implementing preventative maintenance using cacti and op5 to ensure full operation of customer solutions.

Hoddesdon

Providing Technical Support for all of Volkerwessels UK, VolkerFitzpatrick, VolkerRail, VolkerHighways, Volkerstevin, VolkerLaser and Volkerinfra.Logging and troubleshooting incidents requests and answering questions aiming to provide an efficient and quick first time fix. Resolving problems within SLAs to provide a fast and efficient service to all of the companies and answer the phone in a timely manner to ensure that the customers are being seen to with good customer service.Working heavily with Active Directory and working with Exchange 2003, 2010 and 2013 across multiple domains and servers with adding and removing of user accounts and modifying and providing access/removing access to network permissions and shares.Using Citrix on multiple servers to distribute software and to troubleshoot issues across the network using Citrix management console.Working with sites to troubleshoot network issues such as router and switch problems preventing access to the network or local hardware problems also diagnosing printer problems.Maintaining and providing support for all software within the business such as, Adobe Standard/Professional, Autodesk AutoCAD LT, Bentley Microstation & Bentley Projectwise,some bespoke finance packages such as Openpeople, Openaccounts, Ebis, HR Pro and a Bespoke in house system Workspace. Supporting Cisco VPN with SecureEnvoy as well as Microsoft Office 2010 and any software that comes through the business.Supporting mobile technologies running exchange through devices such as Nokia Lumia's and HTCs troubleshooting the devices with calendars and synchronization of emails. Working with Samsung android tablet computers troubleshooting a custom made application and general faults with the tablets.Implementing new processes and technologies into our daily workflow as it is distributed through the business.Working with our Asset management team to purchase software and distribute equipment across the businesses and new site setups.

Welwyn Garden City

Working on Windows Server 2003, and 2008 R2 on HP Servers and using a windows XP and newly implemented windows 7 environment.File and Folder management configuring user permissions working with Active directory to create and maintain users and groups, creating shared directories across the network and organisational units to keep all users tidy overall and migrating users to different groups as they progress through the school.Installing network software and distributing it to client workstations.Installation of interactive whiteboards (SMART) and Promethean projector units, ICT suites benching including network cabinets patch panels, and creating network cables if required for specialist jobs.Printer and computer hardware troubleshooting and liaising with businesses placing orders and arranging repairs.Managing backups using backup exec.Implementing and running an inventory and helpdesk system (Spiceworks) to keep a track of assets and job management.Future planning of ICT Equipment and working with budget constraints to achieve the very best potential of current computer infrastructure and whilst ensuring compatibility with existing systems.Setting up and management of an Audio Visual PA system with wireless radio Microphones.Hardware upgrades and repairs, on all systems as where necessary and possible. I have used some PASS Systems installing it on a client workstation and implementing updates, but only light usage.Working in a friendly team environment to use more than one perspective and view to solve technical problems.Liaising with staff providing easy to understand analogies to explain technical problems to help provide a deeper understanding of what went wrong and how to potentially avoid repetition of the error.Photography of events for marketingOperation of equipment in main events and assemblies.

Stevenage

Whilst working at Fujitsu under on Shell and Zavvi, my duties included:• Troubleshooting problems on technical equipment• Answering calls to all customers• Maintaining all of the pay at pump terminals• Maintaining the till systems• Enabling Pin Pad (chip and pin units)• Providing technical support in general.• Logging calls on a support system.

Various (Please See Description), Ict, Completed

Activities and Societies: Networking, physical and virtual Computer Hardware Computer Software Operating SystemsI studied at the Zenos.

Gcses

Activities and Societies: GCSEsEnglish, Science, Maths, PE, Geography, Music, Art, ICT