Joshua Jenkins Email & Phone Number

Portland, Or, Us

Portland, Or, Us

Tampa, Florida, Us

Lead infrastructure and helpdesk teams to deliver innovative, scalable solutions that anticipate business needs, ensure compliance with audit requirements, and maximize system uptime and availability.• IT Integration Strategy: Designed and implemented integration strategies for multiple subsidiaries, ensuring seamless cross-network communication, optimized Office 365 functionality, PC migrations, SharePoint Online permissions, and Teams collaboration.• Audit & Compliance Leadership: Directed SOX, PCI, and OIR audits, collaborating with external auditors to ensure full compliance with industry standards.• Cost Optimization Initiatives: Led cross-functional teams to consolidate datacenter providers (Azure, WOW, Flexential) and rightsized workloads in Azure, leveraging Azure Server 2022 to achieve a 34% cost reduction.• Network & Security Enhancement: Managed ongoing penetration tests and implemented network hardening measures across on-prem, cloud, and Office 365 environments.• Team Leadership & Development: Recruited and mentored helpdesk analysts and systems engineers, fostering a collaborative and high-performing team culture.• Infrastructure Modernization: Oversaw the design and implementation of network architecture for TypTap’s new headquarters, successfully retiring and migrating resources from the old facility before its demolition.

Tampa, Florida, Us

Designed and implemented scalable, highly available cloud infrastructure to support TypTap’s national expansion while ensuring compliance with SOX guidelines and robust protection against cybersecurity threats.• Strategic Leadership: Played a key IT role in the successful spin-off of TypTap Insurance Group, Inc. from HCI Group, architecting a new Azure-based infrastructure to support a mobile and geographically diverse workforce.• Comprehensive System Migration: Directed the separation and migration of TypTap’s server, data, and network resources into a newly designed Azure-based architecture, leveraging the M365 stack, Windows Server, and Intune/Endpoint Manager.• Cross-Functional Collaboration: Partnered with DevOps, development, network, and security teams to implement secure infrastructure solutions, roll out in-house software, and reduce the organization’s attack surface.• Team Leadership & Alignment: Provided leadership and guidance to the Data Center and Helpdesk teams, ensuring IT initiatives aligned with business goals and supported operational success.• Process Optimization for Compliance: Developed and managed processes via Jira and Zendesk to track projects and ensure adherence to SOX audit requirements.• Business-Driven IT Solutions: Collaborated with business stakeholders to align IT strategies with organizational objectives, driving efficiency and innovation.

Tampa, Florida, Us

Implemented innovative IT solutions to modernize infrastructure, enhance resilience, and ensure seamless operations while maintaining compliance with SOX audit requirements.• Email Migration & Integration: Modernized the email environment by successfully migrating from a hosted Exchange platform to M365, improving collaboration and functionality.• Infrastructure Modernization: Upgraded server environments to a resilient infrastructure leveraging 3PAR and Simplivity, ensuring scalability and high availability.• Remote Workforce Enablement: Led the technical transition of 300+ employees from three office locations to remote work within four business days at the onset of the COVID-19 pandemic, ensuring continuity and minimal disruption.• Disaster Recovery & Backup Strategy: Designed and implemented a comprehensive disaster recovery strategy, including annual DR drills and offsite immutable backups, to safeguard critical data and maintain operational integrity.• Team Leadership & Development: Provided mentoring and guidance to junior infrastructure and helpdesk team members, fostering skill development and knowledge sharing.• Proactive Monitoring & Uptime: Deployed a robust monitoring solution to maximize uptime and identify issues proactively across the environment.• Audit & Compliance Expertise: Ensured full compliance with SOX requirements by maintaining detailed documentation and providing audit support.

Tampa, Fl, Us

Oversaw IT operations and provided strategic guidance to align IT solutions with client business goals, ensuring high availability and reliable performance for diverse customer environments.• Managed 85 customer environments for Big Sur’s cloud, built on HP Proliant and HP LeftHand SANs• Multi-Client IT Management: Managed 85 client environments within Big Sur’s cloud infrastructure, built on HP Proliant servers and HP LeftHand SANs, ensuring optimal performance and scalability.• IT Strategy & Advisory: Delivered fractional CIO services to clients, aligning IT strategies with business objectives to drive efficiency and innovation.• High Availability & Uptime: Achieved 99% data center uptime through the implementation of virtual technologies and redundant systems, ensuring continuous service for clients.• Infrastructure Modernization: Led client migrations to current versions of Windows Server, Exchange, SQL Server, and VMware ESXi, enhancing system functionality and security.• Network Assessments & Optimization: Conducted thorough assessments of client networks and provided actionable recommendations to better align IT capabilities with business needs.

Vertical IT Solutions is Florida's information technology resource for small and medium sized businesses. Tampa IT Outsourcing Specialists:We provide the solutions and support for all your IT needs, allowing you to focus your efforts on your business.Our Services Include: • Network Design/Infrastructure Planning• Network Security Management• Remote Access/Mobility• Network Cabling• Preventive Maintenance• Disaster Prevention/ Data Recovery• IT Consulting• IT Training• And More... The whole point of outsourcing your technology functions is to ensure you are getting the expert maintenance, security and support you need without having to think much about it. With Vertical IT Solutions, you get a single contact for all of your technology services, and one number to call for everything from account management to emergency service.

• Involved in support testing efforts (Integration, User Acceptance and QA) and deployment (configuration management, change controls, and release management) of proprietary OWL data entry system.• Support and troubleshoot proprietary web application (iPass).• Deployed in-house Help Desk Ticket System and troubleshoot using ASP and PHP as needed.• Support and maintain the 20 server Windows-based network by identifying user requirements, installing updates, and resolving issues as they arise.• Installed new Exchange 2003 server and stabilized performance.• Created new Blackberry Server and stabilized performance.• Coordinate staff, hire new employees, and handle supervisory tasks for the IT department.• Initiated Massive Systems Documentation Project.• Support and troubleshoot Touchstar predictive dialer and Next West PCXi PBX phone systems for the call center.• Run scripts and write queries for SQL Server databases.• Provide the highest level of satisfaction to my clients throughout the resolution.• Communicate effectively with high profile clients (VP, CEO, etc) to enhance and streamline business processes.• Monitor incoming support issues, observe trends or common issues, and report this information to upper management.• Troubleshoot and resolve new issues with my team by consulting documentation, brainstorming, and thinking “out of the box”.

Glasgow, Gb

• Provide second level technical support for Dell small business desktops and notebooks.• Provide resolutions for hardware issues and malfunctions.• Troubleshoot and provide resolutions for Windows XP operating system, wireless LAN issues, and network connectivity issues.• Provide the highest level of customer satisfaction and first time resolutions.• In the top 3 Support Professionals out of the call center (of 200 Support Professionals).

Saint Leo, Fl, Us

• Managed and maintained computer hardware and software for student use, including desktop support, peripheral troubleshooting, and network support.• Supported the Windows XP operating system, Microsoft Office, and internet connectivity. • Provide students with training in Windows operating system, networking, and database programming and analysis.

Bachelors, Computer Information Systems

Associate, Computer Science