Joshua Johnson Email & Phone Number

Rotherham, England, United Kingdom

Rotherham, England, United Kingdom

Sheffield, England, United Kingdom

Sheffield, England, United Kingdom

• Carried out administrative duties including maintaining filing systems, drafting spreadsheets, articles, briefings and monthly monitoring reports, and creating engaging social media content.• Engaged with students face-to-face, over the phone and over email to support students through their rental journey with Student Roost during the COVID-19 pandemic.• Conducting nightly patrols to ensure the safety and wellbeing of students and Student Roost’s 900+ rooms.• End-of-day banking and updating student financial accounts.

Leamington Spa, England, United Kingdom

• Dedicated to helping rebrand the agency by taking the initiative to set up a new key logging system and filing system over two weeks, as well as using my skills in IT to set up a data feed linked to our Rightmove and Zoopla listings.• Self-motivated to seek out new clients via social media and current client databases, securing five new bookings before the official launch of the apartments.• Met with clients face-to-face to show them around the properties, using my knowledge of both the apartments and my excellent local area knowledge to answer queries and help them settle in.• Acted as a flexible worker to support the student lettings department in admin tasks, using Rightmove Plus, Zoopla and CFP Winman to process viewings and reservations.• Engaged with clients and contractors over the phone and over email to instruct maintenance works, developing trusting relationships.• Consistently worked overtime to conduct end of tenancy inventories to cut costs to the agency.

Coventry, United Kingdom

• Elected by student populous by 141 votes after a successful campaign which involved delivering speeches to 300+ students, pamphleteering, team sessions with student focus groups and running a social media campaign.• Launched campaigns to engage students on key SU calendar dates and hosted workshops to help international students better understand what their rights are in the UK.• Enhanced my interpersonal skills by working directly with vulnerable and struggling students to offer counselling support and referrals to SU support services.• Sat on Union committees and Taskforce meetings lobbying for positive University policy change for minority students.

• Conducted a unit-wide review of the benefits unit and presented these findings to senior officers.• Built rapport with clients who claim benefits over the phone and in person when assisting in setting up new benefits claims.• Worked as a team in the planning department in producing mock plans for a car park development for residents of a bungalow area.• Screened private pensions claims against strict regulations, inputting this into a database.

• Engaged with various departments of a local housing authority• Worked in the fast-paced customer services unit to resolve complaints from tenants over the phone, as well as liaising directly with Housing Officers.• Met with clients face-to-face in their properties to assess accessibility issues.

History Ba, First (1:1)

Activities and Societies: University of Warwick German Society University of Warwick Pole and Aerial Arts Society During my time.

3 A Levels, 1 As Level

A Levels in Biology (A), History (A), Religious Studies (A)

12 Gcse'S: 7 A*S, 5 A'S

GCSE's in Biology (A*), Business Studies (A*), Chemistry (A*), Food Technology (A*), History (A*), Maths (A*), Physics (A*), English (A).