Joshua Keyes Email & Phone Number

Roseville, CA, US

• Manager for Breach, Ransomware, and other incident response and forensic support forvarious companies
• Successful rollout of state-wide team providing technical support for hospital at homeproject including equipment, coordination with executive team, and escalations
• Ownership of several successful email and AD mergers, cleanup, configuration, and EoLupgrades
• SCRUM Master for application development for multiple development teams
• Technical writer for DLP, WISP, Training Documents, and other reports anddocumentation
• Project manager for the technical side of multiple bank mergers and EoL upgrades

Sacramento, California, US

• Negotiated $1.5 Million in savings in outside services within first calendar year
• Developed a comprehensive production planning program, encompassing software,policy, and client relations, creating a 15% improvement in plan vs. actual
• Delivered customer dashboard to highest volume white glove customer allowing acontrolled view of the jobs, production, and quality review timing.
• Increased warehouse capacity by 80% through system and environmental modificationsto accommodate growth plan while reducing headcount
• Utilized Power BI to create KPI metrics for each division of the business, which led tosetting records across 4 departments in operations
• Modernized the production process to integrate the WMS and ERP properly, resulting inremoving superfluous steps and paperwork

Sacramento, US

• Oversight of technical resources across up to 10 companies and major projects
• Successful leadership of SOC 2 process Implementation and audit preparation
• Project manager in charge of selecting, configuring, and training on new ticketingsystems for IT and other departments
• Lead documentation and review of IT security vulnerabilities, and provide client withreport recommending security hardening projects
• Oversaw process for merger of banks and financial institution’s, including IT departmentand cross department processes to enable successful mergers
• Configure, plan rollout, and train on MS Teams, SharePoint, and various other software

• Acted as forensic consultant for multiple departmental rebuilds in the real estateindustry with a focus on efficiency to improve throughput and reduce cost by leveragingcustom API Implementations and new tools to.
• Designed and wrote design and technical specifications for build out of a ticketingsystem allowing external approval process and Agile workflow tool
• Designed web-tool for home valuation used by top banks worldwide
• Product Manager overseeing all aspects of Home Valuation Tool including interfacingwith multiple international financial clients
• Designed and managed implementation of GUI (Graphic User Interface) for web services
• Improved average client onboarding timeline from 20 hours to 4 hours by designingnew web tools and Integrations that allowed for branding and customizations,increasing profitability

Irvine, CA, US

• Director of US operations Including: Logistics, Customer Service, IT, Web Sales, andBrand Management and partnerships
• Implemented revenue cycle management solution automating customercommunications and accounting updates leading to increased revenue and reducingrequired FTE staff
• Created Behavioral marketing program increasing conversion through segmentation
• Created Brand message and worked with marketing team to establish the tone andgrowth goals leading to sustained brand value
• Implemented ERP (enterprise resource planning) system that decreased operating Costby 40%
• Managed all organization, updates, and fulfillment for $250,000 Kickstarter productlaunch Including delivery worldwide on the same day.

Irvine, CA, US

Costa Mesa, California, US

Huntington Beach, California, US

Hired and developed sales and management staff