- Moved DR site from one side of the state to the other- Procured equipment and setup a completely autonomous data center at remote site- Added PURE technologies Purity OS to our list of arrays we manage- Added Dell Unity, all flash array to our arrays we manage- Responsible for all yearly renewals and budgeting for all technologies related to Backup/DR- Added and manage Zerto for VM replication/protection of data- Assist in Meraki management console and basic operations- Assisted in the install and am a backup admin for our CarbonBlack implentation (prior to vmWare acquisition)- Added an additional Data Domain product for SMB stores- Implemented Cisco Duo and used it for Dual Factor login for backup application- Found a screen mirroring solution, agnostic to OS, for our conference room needs: Screenbeam- Implemented Screenbeam and manage that solution- Dell VxRail implementation for 2 separate DMZ sites across the organization - VSAN, vmWare environment- Monitor daily health of our 3 data centers- Backup administrator for our BIGIP F5 product- Monitor and maintain all Cohesity health and support needs- Use Cohesity Helios to monitor for possible ransomware and reporting- Provide DR testing and restores to satisfy SOC compliance- Using Cohesity to protect and provide data safety and recovery for the RSA- Responsible, in part with our infrastructure team, to maintain 99.9999s of uptime and data availability- Continuing education yearly to stay sharp and knowledgeable about the threats that face our organization and the latest tech that can combat that.- Responsible for managing and maintaining RSA's storage networking instances- Assist in project planning for upgrades, implementation, and design related to RSA virtual infrastructure storage and storage networking environments, backup and server hardware- Regularly work with teammates to cross-train to ensure RSA's infrastructure remains stable and relevant.*In addition to all below duties

- Managed and implemented new backup tech: Cohesity- Replicate our data to two geographically specific sites for DR and BCP- Assisted in daily operations of vmWare as we began to expand the amount of vCenters we had across the organization- Implemented newer arrays and technologies (Dell VNX 2.0, xTremIO, Cisco UCS)- Obtained an additional Cisco CCNA Security certification- Assisted in the replacement of our Mobile campus core switch - Cisco 6509- Oversee day-to-day data backup/replication integrity- Assisted in implementation and management of a big Data tech: Dell Isilion- Oversee the health of our environments, physically and virtually, daily- Familiarized with Rubrik backup solution - extended POC*In addition to all below tasks

- Maintained the server seating chart for our datacenter- Cleaned and maintained order in our datacenter- Cisco UCCX, UCCM phone system: provisioning phones- Installed and setup Microsoft Servers on Server 2008 R2- Installed rack-mounted servers, switches, SAN arrays- Obtained my first CCNA Route/Switch 2013- Worked in provisioning switches with Cisco iOS as needed for more than 10 campuses statewide- Avamar/Data Domain Backup and Recovery administrator- Developed a DR and BCP plan spanning 2 additional data centers in 2 geographically separate locations.- Implemented DR/BCP with Avamar/DataDomain/RecoverPoint technologies- Server Maintenance (i.e. replacing dead drives, RAM, troubleshooting, etc)- Assisted in day-to-day operations of all vmWare environments- Assisted in day-to-day operations of all array technologies (EMC VNX, HP Lefthand, Dell Equalogic)- Supported HP Procurve switches- Often created CAT5E/6 cables to connect technologies end-to-end- Ran fiber point-to-point to connect technologies to core switching- Assisted tenants in design and implementation of datacenter tech- Facilitated vendor datacenter access - Continued to see and POC technologies to help improve data flexibility and reliability for the RSA

- Supported 350 End-Users across multiple sites in the state of Alabama- Proficiency in all Microsoft Office products- Supported various in-house applications among others such as Microsoft Great Plains, Piracle Create-A-Check, MRI accounting software, Sungard Macess, Cisco Call agent, Microsoft Exchange, Cisco Webex, and SQL SSRS- Imaged workstations to proactively support warranty (used Acronis Backup software)- Troubleshoot basic/intermediate workstation issues- Oversaw/Participated in a complete domain migration for The RSA- Troubleshoot issues related to Cisco workstation Phones- Deployed and monitored over 50 MFPs for user printing- Maintained PC, phone and printer inventories (using ManageEngine)- Created a workflow to better support employee onboarding- Facilitated onsite support for MFPs- Worked with Inventory Officer to get older equipment off the books- Researched RSA's first Mobile Device Management tech: MobileIron- Fielded trouble calls from organizations spanning the state who reported retirement monies to RSA- Fielded calls on our internal helpdesk and assigned tickets using Microsoft SharePoint and ManageEngine- Basic printer maintenance (toner replacement, fuser replacement, unjam paper, etc)- Basic networking skills (added PCs to domain, troubleshooting NIC issues, etc)