Josh Kitchen Email & Phone Number

Milwaukee, Wi, Us

Result-oriented and visionary leader with extensive experience in IT service management and a proven track record in implementing AI-driven solutions. Adept at transforming service desk operations through innovative AI technologies, optimizing processes, and driving client satisfaction. Possesses strong leadership, strategic vision, and a commitment to achieving operational excellence.Spearheaded the development and execution of a comprehensive AI strategy for Managed Services, with a primary focus on the Service Desk.Successfully integrated cutting-edge AI technologies, including natural language processing and automation, resulting in a 25% improvement in service resolution times and a 20% reduction in operational costs.Established key performance indicators (KPIs) to measure the effectiveness of AI-driven Service Desk operations, consistently meeting or exceeding client expectations.Built and mentored a high-performing team of AI specialists and Service Desk professionals, fostering a culture of innovation and collaboration.Collaborated with clients to understand their specific needs and identified opportunities to upsell AI-powered Service Desk solutions, contributing to a 15% increase in client revenue.Ensured compliance with industry standards and cybersecurity measures to protect client data and sensitive information.

Brentwood, Tennessee, Us

• Go Live Activation Project Manager with responsibilities for hiring and firing, reporting into the c-level suite executive team, managing budgets up to 19 Million Dollars, and managed multiple teams ranging from 185 to 350 consultants (Stanford Childrens, Wellstar Health, Parkview Health, University of Cincinnati, Johns Hopkins, Catholic Health Systems, and John Muir Health).• Overall creation and management of the Master Schedule for Epic Go Live support (Partner ATE, Epic Vendor Support, Clients Superusers, Clients Credentialed Trainers, and MD on MD Support).• Provide Recommendations based on findings unit census and number discovery for Hospitals, Ambulatory and Specialty Clinics for MD, nursing, and non-clinician levels of support.• Real-Time communication of Quick Start Guides, Tips and Tricks, and any other important information to push to consultants during Go Live.• GPS Based Consultant Time tracking and Real Time Budget Reporting for daily burn rates to prompt any risk mitigation.• Recruiting and full on boarding responsibilities for Go Live Support Staff• Liaison between Partner and client for all on boarding tasks.• Negotiation and management of all travel logistics (Booking for Hotels, Rental Cars, Flights, Meals and Incidentals, Daily Per Diem, Training & Orientation)• New Hire Orientation presentation and development for oncoming Partner Go Live Support Staff.• Hosted debrief session with client after program completion on lessons learned.

Mclean, Va, Us

• Responsible for implementing, developing, and executing recruiting strategies across the Midwest for offices located in (Dayton, OH; Cleveland, OH; Columbus; OH; Indianapolis, IN; O’Fallon, IL; St. Louis, MO, Kansas City, MO; Leavenworth, KS; Troy, MI; Chicago, IL, and Omaha, NE) within our technology capabilities• Perform full lifecycle recruiting from strategy, discovery, boolean sourcing, candidate assessment, candidate presentation, and new hire negotiation• Manage technology job orders, candidate generation, and allocate sourcing support for the Midwest• Conduct job order intake meetings with hiring managers on requirements and develop recruiting strategies• Manage job order flow, candidate talent pipelines, and contract recruiters• Managed up to 95 job orders at one time• Plan, coordinate, and attend job fairs across the Midwest• Offer/Salary negotiation, interviewing, and closing of candidates• Sourced professionals with Secret, Top Secret, NAC, NACLC, Interim-Secret, TS-SSBI, and TS-SCI clearances• Positions Sourced: Sharepoint Developer, Oracle DBA, SQL Server DBA, .NET Developer, Java/J2EE Engineer, J2ME Engineer, Network Project Manager, Network Administrator, VMWare Engineer, Help Desk, Information Assurance Engineer

Tampa, Fl, Us

• Collaborate with clients at all levels of management and Human Resources to design, develop, communicate and implement an integrated recruiting strategy, with an emphasis on talent pipeline development• Charged with performing full life cycle recruiting (discovery, sourcing, assessment, negotiation, hiring, orientation, supervising, training, and firing)• Manage up to 35 positions at any given time• Successfully placed over 300 candidates career-to-date into various departments• Posting advertisements for new employees in newspapers, on the internet or in trade specific magazines• Conducting new associate orientations as necessary and socializing new associates into the organization • Maintain a 92% candidate submission ratio to client in less than 24 hours of job order received• Responsible for curriculum development and delivery; including PowerPoint presentations • Working with employers and employees in training and in-service presentations as required• Mitigate firm unemployment through attending court appeals, processing benefit claims, requests for information, conducting exit interviews, and preparing refusal to work forms• Employ H1-B, H-4, F-1, L-1, TN-1, TN-2, J-1, E-3 Visa candidates• Sourced professionals with Secret, Top Secret, NAC, NACLC, Interim-Secret, TS-SSBI, and TS-SCI clearances• Positions Sourced: Sharepoint Developer, Oracle DBA, SQL Server DBA, .NET Developer, Java/J2EE Engineer, J2ME Engineer, Network Project Manager, Network Administrator, VMWare Engineer, Help Desk, C++ Developer

Tampa, Fl, Us

• Recruitment/Sourcing methods include job boards (Careerbuilder, Monster, Dice, Hot Jobs, Cleared Connections, Clearance Jobs), Social Networking (Plaxo, LinkedIN, Facebook, MySpace, Twitter), Blogging (Bloglines, BlogScope, Technorati, Engadget, Wordpress), Networking (Project Management Institution, .NET User Group, Java User Group, career fairs, job fairs, Association of Proposal Management Professionals, Contract Management Association) cold calling, Boolean text-based searching, and data mining of applicant tracking systems (RecruitMax)

• Responsible for GDITA e-mail newsletter, Technology First Dayton, and monitoring web applications• Redesigned entire graphical layout of Technology First e-mail Newsletter using HTML and Adobe Illustrator• Developed training material for creation of Surveys• Architect for website http://www.gdita.org• Briefed executive staff on technology enhancements for GDITA Strategic Plan of 2006• Developed the DMIX website in ASP.NET, XML, and HTML on a SQL Server 2000 Database http://www.donet.com/~dmix • Designed and developed surveys using Survey Monkey for monthly GDITA events• Reported to - COO Ann Gallaher, received letter of recommendation

Lake Buena Vista, Florida, Us

• Provided world class customer service to our guests within the Magic Kingdom at Splash MountainTechnical Government IT Recruiter LION Technology Government Executive Staffing

Dayton, Oh, Us

• Assessment of marketing opportunities and target markets • Gather Intelligence on customers and competitors • Follow-up sales activity • Pitch and presentation rehearsals

Dayton, Oh, Us

• Managed 13 direct reports (Sales, Production, Clerical) • Managed the creation and implementation of promotional campaigns• Responsible for selecting media for advertisement placement on behalf of clients • Assist clients in achieving business objectives through their advertising budgets by recommending the best possible use of various media platforms• Negotiate with national advertisers for print and paper inserts • Assist in ad layout in print newspaper and online website

Miamisburg, Oh, Us

• Developed and designed in Visual Studio new Internet/Intranet Applications using ASP, ASP.NET, HTML, XML, XSLT, CSS in the .NET Framework 1.1 on a SQL SERVER 2000 database• Design GUI and Artwork (.GIF, .JPEG, .BMP) in Photoshop, CorelDraw, and Quark Express• Developed evaluation frameworks through HFE (Human Factors Engineering) analysis to evaluate "Human to Human," "Human to Group," "Human to Organizational," and "Human to Machine"• Coordination of all HFE (Human Factors Engineering) activities; the evaluation of web design through expert review, end-user testing and focus groups• Performed an analysis of multiple Google AdWords/CPM campaigns• Used Web Trends Analytics to monitor SEO/SEM/PPC for 30+ websites• Create, run, and automate functional test cases

• Managed the NT 4.0 Windows Server System infrastructure including formulating, implementing, and supporting messaging, files services, access points, remote access, printing, terminal services, databases, and numerous applications• Developed ad-Hoc reporting using Crystal Reports for management• MS Active Directory administration of user accounts and rights, shares, roaming profiles, login scripts• Provides multiple Local Area Network laptops and Cat5 cable for local users

• Developed and Maintained Static Commercial Websites in Classic ASP, Visual Basic, HTML, DHTML, CSS, and JavaScript• Responsible for Web tracking and SEO/SEM using Web Trends Analytics• SEO (Search Engine Optimization) through manual indexing of sites - Meta tags to organic site submissions across the major search engine network