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Accomplished OPERATIONS EXECUTIVE with a longstanding history of delivering significant value across all business cycles. Experience leading large global teams within the Healthcare, Financial Services, Technology and Manufacturing Industries. Strategic leader focused on driving continuous improvement and innovation for customers, employees, and shareholders. Diverse expertise across multiple disciplines including strategic planning, product management, customer experience, operations management, continuous improvement, digital, advanced analytics, and leadership development.Capabilities Include: Direct People Leadership of +700 employees, Budget Responsibility +$60M, Revenue Responsibility +$90M, Visioning & Strategic Planning, Certified GE Master Black Belt, Customer Experience Leadership / Net Promoter System, SaaS / Technology / Self Service, Innovation Catalyst, Building Business Operations & Centers of Excellence, Certified Project & Program Manager, Financial Acumen, Analytics & Analysis, Compliance
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Co-FounderAidantecare.ComDallas, Tx, Us
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Chief Strategy Officer (Cso)Proscribe Jul 2023 - PresentSan Antonio, Texas, UsProScribe is on a mission to innovatively support healthcare providers of today while investing in those of tomorrow. In my role as Chief Strategic Officer, I am responsible for strategic planning & execution, product innovation (digital & AI first), culture, IT, and HR. -
Corporate Strategy ConsutantProscribe Nov 2022 - Jul 2023San Antonio, Texas, Us
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Senior Vice President, Customer OperationsTrinity Industries, Inc. 2019 - Aug 2022Dallas, Texas, Us+Expanded responsibilities including entire post-sale customer relationship management, digital platform product management, enterprise level strategic planning, and customer experience system.+Implemented modernized customer relationship model including aligning teams around customer verticals and enhanced customer management disciplines.+Expanded digital platform capabilities to include workflow management, order delivery, advanced analytics and customer self-service.+Successfully launched annual customer relationship survey process and supporting cross functional customer experience council. -
Vice President Customer OperationsTrinity Industries, Inc. 2017 - 2019Dallas, Texas, Us+Led end-to-end Operations for $800M leasing services business with $9.5 billion in assets under management supporting multiple industries including energy, agriculture, industrial and consumer products.+Responsibilities included strategic planning and execution, Client Delivery, program management, and customer experience system.+Implemented operational rigor, continuous improvement and advanced analytics to drive year on year improvements in customer experience and productivity.+Developed multiple year services business scaling roadmap, including implementation of a modernized CRM/Customer 360, and advanced analytics capabilities.
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Vice President & General Manager - Patient Financial Solutions Product LineConifer Health Solutions 2014 - 2017Frisco, Texas, Us+Managed revenue-cycle business unit. Led strategy, solutions development and implementation, IT, and end-to-end business operations, including billing, collections, and customer care. +Direct leadership responsibilities for 700 employees across five business locations, 7M patient accounts, $90M in annual revenue, $65M in operating expenses, $1B in cash, and 30% revenue-growth target.+Executed multi-year strategic road map tied to patient and employee delight, including implementation of payment platform, multi-channel service platform, VoApps (Voicemail to text), and Capacity on Demand (COD). -
Director Of Operations & Product Management - Customer Care, Sales, And MarketingIntuit 2012 - 2014Mountain View, California, Us+Added responsibilities including Marketing and Sales operations, learning and development, and corporate Sales & Customer Care community council member.+Successfully implemented multiple digital/technology solutions that led to 20-point improvement in customer Net Promoter Score (NPS), 50-point improvement in employee NPS, and 20% productivity.+Developed the vision and strategic product roadmap for the global tax platform targeting 50% automation of key workflows and launched new product solutions tied to customer needs. -
Director Operations Customer CareIntuit 2010 - 2012Mountain View, California, Us+Responsible for customer care operations for SaaS business unit that served accountants and accounting firms. +Led strategic planning, financial and budget management, real-time operations of 600 employees across seven locations, and business analytics.+Developed multiple year customer care digital roadmap, including in-product self-service, and multi-channel of choice.
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Vice President, Customer OperationsGe Capital 2006 - 2010Norwalk, Ct, Us -
Vp Customer Experience Leader: Quote To Cash ProgramGe Capital 2004 - 2006Norwalk, Ct, Us
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Six Sigma Master Black BeltGe Capital 2002 - 2004Norwalk, Ct, Us
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Continuous Improvement ManagerEaton 2001 - 2002Dublin, Ireland, Ie -
Black BeltGe Engine Services 1999 - 2001Boston, Ma, Us -
EngineerPratt & Whitney 1996 - 1999East Hartford, Ct, Us
Josh Kitfield Skills
Josh Kitfield Education Details
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University Of New HampshireMechanical Engineering
Frequently Asked Questions about Josh Kitfield
What company does Josh Kitfield work for?
Josh Kitfield works for Aidantecare.com
What is Josh Kitfield's role at the current company?
Josh Kitfield's current role is Co-Founder.
What is Josh Kitfield's email address?
Josh Kitfield's email address is jo****@****rin.net
What is Josh Kitfield's direct phone number?
Josh Kitfield's direct phone number is +121490*****
What schools did Josh Kitfield attend?
Josh Kitfield attended University Of New Hampshire.
What skills is Josh Kitfield known for?
Josh Kitfield has skills like Management, Six Sigma, Leadership, Cross Functional Team Leadership, Strategy, Business Process Improvement, Process Improvement, Continuous Improvement, Strategic Planning, Saas, Team Building, Net Promoter Score.
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