Josh Knutson Email & Phone Number

Atlanta, Ga, Us

Greater Atlanta Area

Key business focus areas are Network Performance and Customer Experience for various mobility and entertainment divisions including Cricket Wireless, AT&T Prepaid(GoPhone), and DIRECTV. Actively serving as the key data analytics resource to develop comprehensive business intelligence for GoPhone, and aligning with the Cricket business unit. Leading additional efforts including Fraud and Security investigations, inter-carrier issues, and disaster impact analysis. Leveraged as the ad-hoc… Show more Key business focus areas are Network Performance and Customer Experience for various mobility and entertainment divisions including Cricket Wireless, AT&T Prepaid(GoPhone), and DIRECTV. Actively serving as the key data analytics resource to develop comprehensive business intelligence for GoPhone, and aligning with the Cricket business unit. Leading additional efforts including Fraud and Security investigations, inter-carrier issues, and disaster impact analysis. Leveraged as the ad-hoc principal investigator for special projects and unique one-off technical issues.Responsible for creating and maintaining meaningful data sets including Big Data, using a variety of information sources to gather, analyze and translate data required for business decisions and operational support across the organization. Functions include collecting and analyzing organization effectiveness measurements across projects and business units. Establishment of baseline and aggregate measurements of historical metrics to provide data modeling trends for comparison and analysis against set targets. Current role includes maintaining measurement relevancy by collaborating with partners to understand their needs. Continuously implementing new processes and tools to automate reporting capabilities.Involved in promotion of the use of data administration standards, creating and sustaining of processes, tools, and on-going support structures.. Extraction and analysis of data from specific applications, systems and/or databases to create reports and provide recommendations based on the analysis of the data. Involvement in data governance and creation of entity-relationship data models and data definitions. Responsible for employing data mining techniques to achieve data synchronization, redundancy elimination, source identification, data reconciliation, and problem root cause analysis. Show less

Downers Grove, Il

Served as a Subject Matter Expert to develop CompTIA Network+ certification exam questions, simulations, and keys. Served as a Wireless Telecommunications consultant among a small industry-diverse team to review content, refine for accuracy, and align with examination standards.Joined CompTIA Network+ advisory committee - A small pool of field experts involved in selection of exam content for the Network+ certification.Qualified to consult and train on CompTIA Security+… Show more Served as a Subject Matter Expert to develop CompTIA Network+ certification exam questions, simulations, and keys. Served as a Wireless Telecommunications consultant among a small industry-diverse team to review content, refine for accuracy, and align with examination standards.Joined CompTIA Network+ advisory committee - A small pool of field experts involved in selection of exam content for the Network+ certification.Qualified to consult and train on CompTIA Security+, Network+, A+, Project+ general content. Show less

Greater Atlanta Area

Principal Network Support: Responsible for vendor management and governance, SLA and KPI oversight, and coordinator for vendor-driven implementations on the Cricket Core Network infrastructure. Develop and maintain the Change Management process and functions. Coordinate activities between Cricket Network, IT Operations, AT&T Network, and third party vendors to ensure network stability and mitigate negative customer impact. Drive infrastructure migration and development requirements… Show more Principal Network Support: Responsible for vendor management and governance, SLA and KPI oversight, and coordinator for vendor-driven implementations on the Cricket Core Network infrastructure. Develop and maintain the Change Management process and functions. Coordinate activities between Cricket Network, IT Operations, AT&T Network, and third party vendors to ensure network stability and mitigate negative customer impact. Drive infrastructure migration and development requirements specifically for Network Operations, and Customer Experience end to end. Provide key analysis of Network and IT tools and provide recommendations for purchasing and implementation. Develop best practices and implement across all operational organizations. Facilitate communications with Sales leadership to provide near-real time visibility on Network performance and activities. Identify and evaluate cost saving measures and opportunities for efficiency gains in processes to improve the Customer Experience. Provide training, documentation, and triage knowledge to Customer Care support tiers I through III. Work closely with Network QA to coordinate injection of new releases into the production Core Network environment. Show less

Greater Denver Area

Sr. OSS Manager - Cricket Communications: Manage Engineer teams to develop and administer tools and applications to support Engineering, Operations, IT, Customer Care, and Retail organizations. Support areas include, Incident Management, Performance Management, Problem Management, Configuration Management, Ticketing. Maintain OPEX/CAPEX budgeting, vendor SLAs, and professional services. Responsible for 24x7 OAM support of all OSS tools. Drive Customer Experience improvements through automation… Show more Sr. OSS Manager - Cricket Communications: Manage Engineer teams to develop and administer tools and applications to support Engineering, Operations, IT, Customer Care, and Retail organizations. Support areas include, Incident Management, Performance Management, Problem Management, Configuration Management, Ticketing. Maintain OPEX/CAPEX budgeting, vendor SLAs, and professional services. Responsible for 24x7 OAM support of all OSS tools. Drive Customer Experience improvements through automation and enhancements. Report on network performance, tools, customer experience to leadership. Provide user training content. Lead governance of outsourced solutions. Leverage ITIL, and Agile Scrum. Show less

Albuquerque, New Mexico Area

OSS Manager - Cricket Communications: Manage Engineer teams to develop and administer tools and applications to support Engineering, Operations, IT, Customer Care, and Retail organizations. Support areas include, Incident Management, Performance Management, Problem Management, Configuration Management, Ticketing. Maintain OPEX/CAPEX budgeting, vendor SLAs, and professional services. Responsible for 24x7 OAM support of all OSS tools. Drive Customer Experience improvements through automation and… Show more OSS Manager - Cricket Communications: Manage Engineer teams to develop and administer tools and applications to support Engineering, Operations, IT, Customer Care, and Retail organizations. Support areas include, Incident Management, Performance Management, Problem Management, Configuration Management, Ticketing. Maintain OPEX/CAPEX budgeting, vendor SLAs, and professional services. Responsible for 24x7 OAM support of all OSS tools. Drive Customer Experience improvements through automation and enhancements. Report on network performance, tools, customer experience to leadership. Provide user training content. Lead governance of outsourced solutions. Leverage ITIL, and Agile Scrum.2010 Recipient – Cricket Award of Excellence: Top company award for significant efficiency improvements, reduction in company expenses, and positive financial impact to the company. Show less

Managed 24x7 tier I monitoring operations for Data/IP and wireless telecommunications networks comprised of NOC technicians, analysts, supervisors, and project managers. Oversaw budgeting, scheduling, hiring, policy development, acquisitions, systems and market integrations, training, and network availability analysis. Designed, constructed and maintained new NOC facility and systems. Developed and sustained disaster recovery MOPs. Created CALEA, Change Management, and OSS teams within the… Show more Managed 24x7 tier I monitoring operations for Data/IP and wireless telecommunications networks comprised of NOC technicians, analysts, supervisors, and project managers. Oversaw budgeting, scheduling, hiring, policy development, acquisitions, systems and market integrations, training, and network availability analysis. Designed, constructed and maintained new NOC facility and systems. Developed and sustained disaster recovery MOPs. Created CALEA, Change Management, and OSS teams within the Operations environment with 30 direct reports at peak. Show less

Supported microprocessor and flash memory wafer construction, equipment maintenance, repair, and calibration. Developed troubleshooting work flow. Responsibilities involved high precision engineering of technologies from technical manuals, specification documents and schematics. Operated plasma and acid etching systems to create microcircuits and pathways for transistors at 65 nanometer scale. Created concise documentation of all activities daily.

Managed Global Access Transport NOC technicians and analysts providing 24x7 worldwide monitoring and triage of analog and broadband systems across 4 geophysical diverse data centers. Responsible for transport circuits ranging from War Dialer POTS lines, ISDN, to OC-192. Coordinated and performed routine and emergency data center maintenance on routers, switches, and fiber optics. Created MOPs, and training materials for NOC technicians, and advised leadership on opportunities for system… Show more Managed Global Access Transport NOC technicians and analysts providing 24x7 worldwide monitoring and triage of analog and broadband systems across 4 geophysical diverse data centers. Responsible for transport circuits ranging from War Dialer POTS lines, ISDN, to OC-192. Coordinated and performed routine and emergency data center maintenance on routers, switches, and fiber optics. Created MOPs, and training materials for NOC technicians, and advised leadership on opportunities for system improvements. Implemented OSS tool solutions for efficiency gains. Managed hiring, scheduling, and task logistics. Show less

Albuquerque, New Mexico Area

Switchboard Operations Supervisor: Managed switchboard operations as a contractor for the United States Air Force on Kirtland Air Force Base. Responsible for weekend and weekday after hours shifts, including personnel training, supervision, and escalation. Maintained the DSN Defense Switched Network traffic in and out of Kirtland. Operated a 20+ line switchboard. Monitored Kirtland LAN/WAN components. Conducted Squadron Commander conference calls. Handled emergency/911 calling situations. Show more Switchboard Operations Supervisor: Managed switchboard operations as a contractor for the United States Air Force on Kirtland Air Force Base. Responsible for weekend and weekday after hours shifts, including personnel training, supervision, and escalation. Maintained the DSN Defense Switched Network traffic in and out of Kirtland. Operated a 20+ line switchboard. Monitored Kirtland LAN/WAN components. Conducted Squadron Commander conference calls. Handled emergency/911 calling situations. Show less

Master Of Science - Ms, Data Analytics

Program start date September 1, 2023. Expected graduation September 2024.

Bachelor'S Of Science - Information Technology, Graduated With Honors

Activities and Societies: Philanthropy honors. Technical degree program which includes the following certifications: CompTIA A+.