Josh Knutson Email & Phone Number

Atlanta, GA, US

Greater Atlanta Area

Key business focus areas are Network Performance and Customer Experience for various mobility and entertainment divisions including Cricket Wireless, AT&T Prepaid(GoPhone), and DIRECTV. Actively serving as the key data analytics resource to develop comprehensive business intelligence for GoPhone, and aligning with the Cricket business unit. Leading.

Downers Grove, IL

Served as a Subject Matter Expert to develop CompTIA Network+ certification exam questions, simulations, and keys. Served as a Wireless Telecommunications consultant among a small industry-diverse team to review content, refine for accuracy, and align with examination standards.Joined CompTIA Network+ advisory committee - A small pool of field experts.

Greater Atlanta Area

Principal Network Support: Responsible for vendor management and governance, SLA and KPI oversight, and coordinator for vendor-driven implementations on the Cricket Core Network infrastructure. Develop and maintain the Change Management process and functions. Coordinate activities between Cricket Network, IT Operations, AT&T Network, and third party.

Greater Denver Area

Sr. OSS Manager - Cricket Communications: Manage Engineer teams to develop and administer tools and applications to support Engineering, Operations, IT, Customer Care, and Retail organizations. Support areas include, Incident Management, Performance Management, Problem Management, Configuration Management, Ticketing. Maintain OPEX/CAPEX budgeting, vendor.

Albuquerque, New Mexico Area

OSS Manager - Cricket Communications: Manage Engineer teams to develop and administer tools and applications to support Engineering, Operations, IT, Customer Care, and Retail organizations. Support areas include, Incident Management, Performance Management, Problem Management, Configuration Management, Ticketing. Maintain OPEX/CAPEX budgeting, vendor SLAs.

Managed 24x7 tier I monitoring operations for Data/IP and wireless telecommunications networks comprised of NOC technicians, analysts, supervisors, and project managers. Oversaw budgeting, scheduling, hiring, policy development, acquisitions, systems and market integrations, training, and network availability analysis. Designed, constructed and maintained.

Supported microprocessor and flash memory wafer construction, equipment maintenance, repair, and calibration. Developed troubleshooting work flow. Responsibilities involved high precision engineering of technologies from technical manuals, specification documents and schematics. Operated plasma and acid etching systems to create microcircuits and pathways.

Managed Global Access Transport NOC technicians and analysts providing 24x7 worldwide monitoring and triage of analog and broadband systems across 4 geophysical diverse data centers. Responsible for transport circuits ranging from War Dialer POTS lines, ISDN, to OC-192. Coordinated and performed routine and emergency data center maintenance on routers.

Albuquerque, New Mexico Area

Switchboard Operations Supervisor: Managed switchboard operations as a contractor for the United States Air Force on Kirtland Air Force Base. Responsible for weekend and weekday after hours shifts, including personnel training, supervision, and escalation. Maintained the DSN Defense Switched Network traffic in and out of Kirtland. Operated a 20+ line.

Master Of Science - Ms, Data Analytics

Program start date September 1, 2023. Expected graduation September 2024.

Bachelor'S Of Science - Information Technology, Graduated With Honors

Activities and Societies: Philanthropy honors. Technical degree program which includes the following certifications: CompTIA A+.