Joshua Koscinski Email & Phone Number

Amsterdam, NH, NL

Amsterdam, North Holland, Netherlands

• Provide direct support to Bullhorn SI Partners to ensure the successful implementation of Bullhorn products and services
• Ensure governance processes are followed by SI Partners to manage project success
• Lead internal development projects related to dependencies required for Partner-led projects
• Track and escalate SI Partner issues with Bullhorn's various teams including Bullhorn Product and Bullhorn Support
• Engage with SI Partner teams to evaluate project experiences through vehicles such as project team retrospectives and internal go-live challenge retrospectives
• Collaborate with internal teams and external teams to drive improvements, including governance process revamp initiatives, project communication improvements and applying lessons learned to improve best practices

Miami, Florida, United States

• Provided primary support for the growth and development of Phenom's SI (System Integrator) Partners through the implementation process of the Phenom TXM Platform
• Managed incoming new SI partnerships, project assignments and work directly with SI Partner leadership teams to determine the best project fit based on scope and resource capacity
• Provided project execution and monitoring support through agile, waterfall, and hybrid project methodologies
• Assisted SI Partners with creating and monitoring project plans, deliverables, activities, timelines, and documentation
• Acted as a dedicated liaison between SI Partners and the Phenom Development Teams to establish timelines and ensure development tasks are executed effectively and within the agreed-upon timelines
• Provided support with the development and launch of internal processes including best practices, project management implementation methodologies, and design documentation

Toronto, Ontario, Canada

• Directed and managed the development and implementation of projects across multiple platforms with a focus in the automotive and fleet management verticals
• Guided teams remotely across multiple time zones and continents
• Oversaw internal and external projects in agile, waterfall, and hybrid project methodologies
• Assisted with the development and launch of internal processes including best practices, project management implementation methodologies, and design documentation
• Created and maintained project plans, deliverables, activities, and timelines
• Worked directly with customers located across the world to develop, test, and troubleshoot software solutions

Toronto, Ontario, Canada

• Guided the development and worked in collaboration with senior leaders to develop and implement a project plan that aligns with the requirements to meet the needs and enhancements of the client
• Identified and mitigated project exposure and risk while managing project profitability (revenue, margins, bill rates and utilization)
• Effectively communicated with clients, core cross-functional project team members and partners to ensure all project requirements and milestones were aligned with the overall project plan
• Built partnerships for long term alliance to increase customer satisfaction and continued to evolve the solutions to meet the ongoing needs of clients
• Identified and captured lessons learned for future development to educate the client on future implementation of the software

Toronto, Ontario, Canada

• Served as subject matter expert with respect to best practices of implementation strategies
• Developed, managed, and maintained project plans identifying project scope, resources, deadlines and schedules for launch within 3 – 6 months
• Advised clients on project approach, best practices, releases of platform upgrades and communicated the impact of changes to project timelines and resources
• Executed on configuration and enhancements to build out the solution
• Led overall implementation and configuration of the software and deliver client-specific training programs both on-site and remotely

Toronto, Ontario, Canada

• Led contact support for the Intellidealer Dealer Management System for customers globally
• Assisted with the development and execution of complex projects from planning to implementation stages for existing and new clients
• Partnered with the sales team to identify gaps in client’s contracts both prior to and during project implementations
• Identified potential risks in project plans to avoid issues or concerns for the clients
• Worked with project team, senior leaders and clients to develop and improve new and existing processes
• Created and delivered training content for CDK University for clients

Pittsburgh, Pennsylvania, United States

• Primary support for government (federal, state and local) business sales teams for the Ohio, PA, and West Virginia regions
• Assisted with the completion of internal and external projects by partnering with cross-functioning teams until completion
• Analyzed customer’s contracts, made cost savings suggestions, and coordinated these changes
• Traveled regionally for on-site customer visits to execute device deployments, provide device trainings, self-serve trainings and lead account status meetings
• Served as Project Manager for E-Rate funding for government entities within the Ohio, PA, Kentucky, Maryland, Tennessee and West Virginia regions

Pittsburgh, Pennsylvania, United States

• Primary contact for daily operational support, project management, procurement and development to corporate customers of assigned major accounts
• Participated and assisted with contract negotiations and implementation of new contracts and offers
• Developed and presented QBRs (Quarter Business Reviews) to customers and senior leaders
• Analyzed customer’s need and implemented solutions to meet budget requirements
• Led internal and external projects to improve processes and procedures
• Partnered with the sales team to drive growth

Project Management

Bachelor Of Business Administration (B.B.A.)