Customer relations and sales operations professional with robust sports merchandise, hospitality, and food and beverage (F&B) experience in the high traffic, restaurant, and retail industries. Proven ability to maximize revenue, foster customer retention, and cultivate brand loyalty. Demonstrated track record of working cross-functionally with brand, management, and service teams. Mentored and managed junior associates to deliver the highest value of brand experience. Welcoming of challenges and adversity with a can-do attitude. Advocate of teamwork and collaborative efforts. Excellent communication and interpersonal skills with proficiency across cultures, management levels, and capabilities.