- Coordinated activities in 15 Club Level suites for VIPs and Cardinals’ families during games at COPA Soccer Tournament including communication via radio for special requests, security needs and food and beverage service- Collaborate with 200 Guest Experience team members to setup, maintain, and takedown areas at stadium for events- Resolve guest complaints professionally resulting in 100% customer satisfaction and feedback- Organize activities for Kid’s Zone during training camp events including collaborating with various departments - Supervise the Northwest section of luxury seating within the annual year of the Morgan Athletic Club section- Record thorough feedback and support from fans and league officials to improve the overall experience

- Managed 300+ business inquiries monthly, including situations dealing with orders, registration of new athletes, questions about products and services and more- Produced 50+ outbound calls daily to prospective athletes to generate an increase in new athlete signups- Provided daily support of company social media accounts, responding to direct messages and comments in alignment with the core values of the organization- Contributed marketing ideas revolving around content creation, brand awareness, and brand consistency- Organized company policies improving structure and documentation, limiting the potential for errors among staff- Improved customer service skills through daily interactions with athletes, agents and families within my daily responsibilities

- Awarded Top Ten Outbound Sales Representative during Q1 2022 based on revenue and retention- Generated a cumulative $315,133 in revenue selling Yelp's online CPC advertising to clients in various industries- Arranged 80+ outbound cold calls & 65+ emails daily to small, local business owners identified through Salesforce- Trained 25+ newly hired representatives with individual onboarding to help improve critical skills and performance- Selected by management to participate in the Introduction to Leadership Course to increase leadership capabilities- Directed support to clients weekly for setup of successful advertising campaigns, allowing increased exposure and conversion

- Collaborated with volunteers to design 15 fundraising concepts executed in the summer 2021 season- Supervised and supported ten newly hired interns in the successful completion of projects- Increased team awareness in Orange County with 40+ calls to targeted cities weekly- Developed promotional events for twenty home games involving fan participation, such as Little League Night, Bark at the Park, Olympics Night, and more- Successfully cold called car dealerships, insurance agencies, small sports organizations, and real estate companies- Communicated with Board of Directors about progress on project deadlines prior to BOD meetings