Josh Lennard Email & Phone Number

Escondido, CA

• Manage, train, and mentor the personnel responsible for residential solar energy service and support.
• Evaluate resources and manage processes required to successfully support large-scale, residential solar initiatives.
• Diagnose equipment malfunctions and coordinate and oversee complex scheduling of repairs for expeditious resolutions.
• Create processes for large scale service projects to maximize efficiency and meet required timelines.
• Drive business improvement efforts to… Show more
• Drive business improvement efforts to promote quality, customer service, and productivity in day-to-day operations.

San Diego, California

• Oversaw and provided comprehensive training to a team of customer service staff, ensuring consistent and exceptional service delivery.
• Conducted regular monitoring and performance evaluations of commercial and residential solar systems to maintain optimal efficiency and customer satisfaction.
• Spearheaded the investigation and resolution of solar and electric service issues related to installations, promptly coordinating necessary repairs to minimize downtime for… Show more
• Spearheaded the investigation and resolution of solar and electric service issues related to installations, promptly coordinating necessary repairs to minimize downtime for clients.
• Managed inventory for warranty hardware and efficiently handled manufacturer reimbursements, ensuring cost-effective solutions and maintaining strong vendor relationships.
• Skillfully drafted service agreements, repair quotes, and maintenance reports, maintaining clear and accurate documentation to support efficient operations and customer communication. Show less

• Maintained and configured parking meter equipment and related hardware/software.
• Traveled domestically to perform on-site project management and support for installations, repairs, and upgrades.
• Provided technical leadership for high profile clients such as Cities of Los Angeles and San Francisco with an extensive footprint of multi-space meters.
• Managed timelines and milestones for new and established clients and pilot programs; performed regular site visits to evaluate and… Show more
• Managed timelines and milestones for new and established clients and pilot programs; performed regular site visits to evaluate and report on equipment performance.
• Improved existing processes of parking meter installations to achieve efficiency, uniformity of performance, and to comply with industry regulations. Show less

• Produced intricate client reports tailored for direct marketing campaigns, ensuring accuracy and effectiveness in communicating campaign performance.
• Maintained an advanced and up-to-date understanding of all Claritas products, databases, and offerings, utilizing this knowledge to provide comprehensive solutions to clients.
• Collaborated closely with the sales team, offering valuable insights and assisting in delivering expectations and project quotes to potential clients to… Show more
• Collaborated closely with the sales team, offering valuable insights and assisting in delivering expectations and project quotes to potential clients to facilitate contract closures. Show less

• Successfully recruited, trained, and managed the Customer Support team, cultivating a high-performance culture focused on delivering exceptional customer service standards.
• Demonstrated strong leadership skills to ensure seamless workflow and efficient communication between Product Support and Engineering teams, facilitating prompt issue resolution and customer satisfaction.
• Personally provided support to customers via both phone and email, offering expert assistance and building… Show more
• Personally provided support to customers via both phone and email, offering expert assistance and building positive relationships with clients.
• Implemented efficient processes and standard workflows within the service team, optimizing productivity and enhancing overall service delivery. Show less

Computer Information Certificate

General Education

North American Board Of Certified Energy Practitioners

North American Board Of Certified Energy Practitioners