Josh Lopez Email & Phone Number

Benicia, California, Us

•Achieved $2.68M in sales on a $2.2M plan (FY24), driving 20.8% revenue growth and ranking as a top 5 performer nationwide.•Streamlined operations, saving over 500 labor hours through workflow optimization.•Elevated customer satisfaction with a 4.7-star Google rating across 1,600+ reviews by leveraging CRM tools like Podium.•Boosted premium membership sales, ranking #5 company-wide with a 10.76% attach rate.

• Team Empowerment: Transitioned four hourly employees into salaried roles with clear responsibilities and pay increases, creating new roles like Fleet and Facilities Coordinator and elevating existing ones such as Head Agronomist.• Financial Optimization: Recovered over $30K in wasted funds and reduced monthly expenses by $10K through eliminating unnecessary subscriptions.• Operational Excellence: Developed and implemented 40+ Standard Operating Procedures (SOPs) to clarify roles, streamline operations, and foster a culture of training and growth.• Leadership and Training: Created comprehensive hiring and training tools, including SMART goals, KPIs, and candidate evaluation guides, and restructured the employee handbook to ensure compliance.• Digital Asset Recovery: Secured access to critical digital assets and trained leadership in compliant interview processes.• Strategic Resource Allocation: Voluntarily reallocated my potential salary to retain key talent during the slow season.This role underscores my ability to deliver immediate, impactful results while building trust and collaboration across teams.

Seattle, Wa, Us

• Facility Launch Leadership: Spearheaded the launch of Amazon's OKC2, a 1.2M sq. ft. fulfillment center, managing 124 associates and 3 process assistants.• Productivity Enhancements: Boosted productivity by 20% through optimized workflows and strategic labor planning during the startup phase.• Inventory Management: Directed the management of 200K+ SKUs, ensuring inventory accuracy and processing over 50K daily orders.• Innovative Solutions: Collaborated with cross-functional teams to implement AI-driven solutions that enhanced operational efficiency and compliance with safety protocols.• Mentorship: Coached team members, including a process assistant with significant potential, enabling her to transition into a logistics leadership role.

Seattle, Wa, Us

• COVID-19 Leadership: Designed and implemented pathways, cafeteria layouts, and monitoring systems to ensure health compliance and operational continuity during the pandemic.• Pod Project Management: Led an initiative to resolve warehouse inventory overflow, facilitating seamless launches of additional Amazon facilities.• Team Supervision: Managed Inbound Stow operations, overseeing 70 associates and ensuring efficient workflows to meet daily operational goals.

Cleveland, Oh, Us

• Sales Success: Surpassed sales targets by promoting high-end products and improving customer service standards.• Operational Efficiency: Streamlined daily operations, including budgeting, staffing, and inventory control, enhancing team performance.• Team Development: Mentored and trained staff, fostering a customer-centric approach and driving sales growth.Position ended due to company-wide layoffs caused by the COVID-19 pandemic.

• Customer Engagement: Built strong relationships with homeowners by identifying their lawn care needs and providing tailored solutions, fostering long-term client satisfaction and loyalty.• Sales Performance: Consistently exceeded sales targets by leveraging in-depth product knowledge and presenting value-driven service options to prospective and existing clients.• Route Optimization: Designed and managed efficient sales and service routes, ensuring timely client interactions and adherence to schedules while maximizing productivity.• Service Excellence: Conducted on-site evaluations and treatments, educating customers on lawn care best practices and recommending customized service plans to address specific issues.• Collaboration and Reporting: Worked closely with the operations team to ensure seamless service delivery and maintained accurate records of customer interactions and service schedules.

Austin, Texas, Us

• Top Performer: Consistently ranked among the top 2 consultants in Central California, achieving nearly 1 Megawatt of solar PV sales.• Customer-Centric Sales: Drove 50% of installations through referrals, underscoring exceptional client satisfaction and trust.• Renewable Energy Advocacy: Educated homeowners and businesses on Tesla's innovative energy solutions, resulting in high adoption rates.• Mentorship and Team Growth: Trained junior consultants, improving district sales performance by 15%.• Operational Excellence: Leveraged Salesforce CRM to optimize client interactions, achieving a 90% pull-through rate on solar installations.Position ended as part of a company-wide restructuring, which impacted thousands of employees.

Montreal, Quebec, Ca

• Global Team Management: Directed a multinational team across five countries, ensuring seamless support for high-profile projects like Bandai’s Dark Souls and Vainglory.• Operational Excellence: Optimized workflows and implemented quality control measures, enhancing client satisfaction and team performance.• Customized Communication: Crafted standardized responses and ensured cultural sensitivity in communications, improving client relationships.• Training and Mentorship: Provided regular feedback and training to team members, boosting service quality.

Dallas, Tx, Us

• Sales Excellence: Quickly established as a top performer, ranking as the #2 salesperson in the first month and achieving the #1 spot among a team of 15 by the second month.• Product Expertise: Selected as the store’s 'Apple Expert,' entrusted with advanced training on Apple devices and managing customer inquiries related to premium technology products.• Customer-Centric Approach: Delivered tailored recommendations, ensuring high levels of customer satisfaction and driving repeat business.• Team Collaboration: Actively supported team members by sharing sales techniques and product knowledge, contributing to overall store performance improvements.Left the role due to a misalignment with personal values and long-term career goals, seeking environments that prioritize collaboration and innovation.

Bellevue, Wa, Us

• Consistently ranked among the district's top associates, achieving 71 activations in a single month. Built lasting customer relationships and managed inventory processes, honing skills in sales and customer engagement.

Fresno, Ca, Us

• Campus Safety: Ensured the safety and security of library patrons, staff, and property through routine patrols and monitoring of entry/exit points.• Incident Management: Responded promptly to security incidents, documented reports, and collaborated with campus police to maintain order.• Customer Service: Assisted library patrons by answering inquiries, providing directions, and creating a quiet, conducive environment for study and research.• Access Control: Monitored restricted areas, ensuring compliance with library rules and regulations.

Washington, District Of Columbia, Us

• High Productivity: Ranked among the top 40 transcribers (out of 1,500+) for speed and accuracy, earning recognition and bonuses for outstanding performance.• Data Accuracy: Transcribed complex tax forms into digital records with precision, ensuring compliance with federal guidelines.• Quality Control: Conducted reviews and corrections of transcribed data, maintaining the integrity and confidentiality of taxpayer information.• Collaboration: Partnered with colleagues to share best practices and improve team efficiency.

Columbus, Ohio, Us

• Supported daily retail operations, ensuring customer satisfaction and maintaining a clean, organized store environment.

Minneapolis, Mn, Us

• Provided prompt and friendly service during checkout, promoting store programs and ensuring an efficient customer experience.

Master'S Degree, Information Technology Management

Master'S Degree, Management & Leadership

Master Of Business Administration - Mba

B.S. Business Management, Business

Associate Of Arts - Aa, Business Administration