As the Global Business Operations Manager at T-Mobile/Sprint, I oversaw international business activities, leading cross-functional teams to streamline processes, optimize resource allocation, and drive business growth in global markets. I also implemented customer-focused training programs, customer retention initiatives, and comprehensive workforce plans to align staffing levels with workload demands. Additionally, I provided training and direction to managers on coaching, recruitment… Show more As the Global Business Operations Manager at T-Mobile/Sprint, I oversaw international business activities, leading cross-functional teams to streamline processes, optimize resource allocation, and drive business growth in global markets. I also implemented customer-focused training programs, customer retention initiatives, and comprehensive workforce plans to align staffing levels with workload demands. Additionally, I provided training and direction to managers on coaching, recruitment, employee retention, and engagement while successfully employing fraud prevention data analysis to save the company from potential losses. Partnered with vendor senior leadership to develop and execute our account strategy to meet and exceed key deliverables with sites located in the Philippines, Costa Rica, Guatemala, and India, supporting multiple lines of business. Drove performance results daily by providing a strong service relationship with our customers, dealing with end-to-end operational issues, and bringing the global team together to collectively own the customer experience with multiple sites ranging from 300 to 1.5k FTE. Proficient change management leader, navigating teams through T-Mobile/Sprint merger. Show less

Led a team of 8 Project Managers. Developed and executed complex technical project plans, managing schedules mitigating risks, and coordinating with partners on strategic initiatives. Improved service performance and project deliverable quality through planning and assessments. Assigned tasks, led teams, and ensured efficient resource utilization.

Designed and supervised project implementation of customized network solutions for clients, assessing infrastructure requirements and delivering tailored solutions. Synced with internal teams and vendor partners to ensure seamless integration and provide ongoing network optimization and performance support.

As an Operations Program Manager at Sprint, I was responsible for overseeing and coordinating various operational programs to ensure smooth and efficient business operations. This included managing project timelines, resource allocations, and alignment with company goals. I led diverse teams and drove continuous improvement initiatives to optimize processes and deliver exceptional results. Collaborated with marketing, product development, and operations teams to align business objectives and… Show more As an Operations Program Manager at Sprint, I was responsible for overseeing and coordinating various operational programs to ensure smooth and efficient business operations. This included managing project timelines, resource allocations, and alignment with company goals. I led diverse teams and drove continuous improvement initiatives to optimize processes and deliver exceptional results. Collaborated with marketing, product development, and operations teams to align business objectives and drive innovation. Identified new business development opportunities, fostered key client relationships, and provided leadership, mentorship, and training to enhance team performance. Show less