COO at United Communications Strategic, forward-thinking C-suite executive with 20+ years of experience in leading companies to establish market differentiation and reach their maximum potential. Excels at identifying operational opportunities, creating unique market-entry strategies, managing large-scale business relationships, building credibility, and establishing rapport with prospects and employees. My ImpactAs a Certified Customer Experience Professional (CCXP), I have led United through exceptional growth, increasing revenue and EBITDA by 83% in four years. I've also hired an exceptional team of highly engaged leaders. And finally, increased the customer relational NPS from 21 to 63 and transactional NPS from 54 to 84. My BackgroundI entered the ISP industry after years of successfully starting and managing other businesses, which gave me the leadership skills and process improvement expertise necessary to succeed in the fast-paced telecommunications sector. Co-founding an internet service provider in 2012 (Athena Broadband, now part of United Communications), I have long been committed to challenging the status quo. I enjoy identifying new ways to provide outstanding service to both current and prospective customers.
Listed skills include Management, Leadership, Business Development, Customer Service, and 33 others.