Josh M. Email & Phone Number

Greenville, South Carolina, United States

Manages all client accounts for Intelli-NET, serving as the primary point of contact for all IT-related needs.Builds and nurtures strong relationships with clients, gaining a deep understanding of their business objectives, challenges, and IT requirements.Collaborates closely with clients to identify opportunities for growth, recommends appropriate IT solutions, and ensures customer satisfaction.Conducts regular meetings and check-ins with clients to provide updates, address concerns, and discuss future IT strategies.Develops account management plans to establish clear goals, strategies, and timelines for client engagement and growth.Works collaboratively with cross-functional teams, including technical experts and project managers, to deliver IT solutions that meet client expectations and drive business outcomes.Monitors account performance and identifies opportunities for adding and cross-selling IT services, resulting in increased revenue generation.Manages contract negotiations, renewals, and pricing discussions, ensuring mutually beneficial agreements for both the company and clients.Leads customer presentations, product demonstrations, and training sessions to showcase the value and capabilities of IT solutions.Provides ongoing support and guidance to clients, addressing their inquiries, troubleshooting issues, and ensuring prompt resolution.Stays abreast of industry trends, emerging technologies, and competitive landscapes to provide clients with strategic insights and recommendations.

Greenville, South Carolina, United States

Provided comprehensive desktop support, resolving technical issues and ensuring smooth operations for end-users.Learned the inner workings of countless company specific software solutions. Regardless of the software I was expected to learn it and troubleshoot any issues encountered. Demonstrated expertise in O365 administration, including account management, email configuration, and troubleshooting.Proficient in Active Directory user management, group policy administration, and system permissions.Implemented and managed email filtering and DNS filtering solutions, ensuring protection against spam, malware, and other threats.Configured and maintained firewalls, ensuring network security and preventing unauthorized access.Supported server operations, including setup, maintenance, and troubleshooting of server hardware and software.Managed VPN connections and provided remote support to employees, enabling secure and efficient remote access.Ensured seamless cloud connectivity and collaboration through platforms such as SharePoint and other cloud-based applications.Utilized phishing training tools to educate and raise awareness among end-users, mitigating the risk of cyber threats.Conducted system remediation tasks, including malware removal, software updates, and performance optimization.Proficient in various operating systems, including Windows, and macOS, providing technical support across multiple platforms.Created and maintained technical documentation, knowledge base articles, and troubleshooting guides.Delivered exceptional customer service, addressing inquiries and resolving technical issues promptly and effectively.

Moreno Valley, California, United States

Promoted to Assistant Recruiting Station Commander after 1 year of exceptional performance as a Recruiter, demonstrating superior leadership and recruiting abilities.Exceeded mission targets consistently, resulting in recognition as one of the top recruiters in the area of operation.Led a team of 6 recruiters, providing guidance, training, and mentorship to optimize their performance and achieve recruitment goals.Developed and maintained partnerships with local organizations, including attending school board meetings, meeting with city officials, and conducting area canvassing to identify potential recruits.Utilized marketing strategies, both traditional and digital, to effectively reach and engage a wide audience, resulting in increased brand visibility and successful recruitment campaigns.Conducted regular sync meetings with the team to provide updates, offer guidance, and foster a collaborative work environment.Expertly processed enlistment packets, ensuring accuracy and completeness to expedite recruitment procedures.Conducted candidate screenings, including livescan fingerprint background checks and collaboration with local police departments for thorough background checks.Worked closely with local Junior Reserve Officers' Training Corps (JROTC) programs, providing support, guidance, and mentorship to aspiring recruits.Actively participated in community events, career fairs, and public engagements to promote awareness of military opportunities and recruit qualified candidates.

Fort Bragg North Carolina/Fort Hood Texas

Led a team of soldiers as a Team Leader and Section Leader overseeing the operation and maintenance of satellite communications systems, and helpdesk operations ensuring uninterrupted network connectivity in demanding environments.Managed and streamlined helpdesk operations for a diverse user base, ensuring prompt resolution of technical issues and delivering excellent customer support.Provided expert desktop support, troubleshooting Windows OS-related problems, and deploying updates to ensure a secure and efficient computing environment.Provided hands-on technical support for a range of hardware components, including laptops, desktops, printers, and peripherals.Utilized remote support tools to troubleshoot and resolve issues efficiently, minimizing downtime for end-users and optimizing workflow.Successfully completed two tours to Afghanistan, supporting network operations and providing critical communications infrastructure for military personnel.Collaborated with diverse international partners and government organizations to establish and maintain effective communication networks, fostering strong relationships and promoting interoperability.Served as the Information Assurance Security Officer, implementing robust security measures and ensuring the confidentiality, integrity, and availability of sensitive information.Proficient in troubleshooting and repairing computer hardware and software, switches, routers, encryption devices, and various other systems critical to network operations.Conducted routine inspections, diagnosed faults, and performed preventive maintenance to ensure optimal performance and reliability of communication systems.Utilized advanced diagnostic tools and techniques to swiftly identify and resolve technical issues, maximizing uptime and minimizing disruptions.Trained and mentored junior team members, imparting technical knowledge and fostering a culture of continuous learning.

Associate'S Degree, Business Management

Proud member of the Dean’s List – Fall 2020. https://post.edu/blog/deans-list-fall-2020/ Students who earn at least 12 credits.

Education record

Education record

Education record

Business Management

Multichannel Transmission Systems Operator-Maintainer

Education record