Head of Customer Success for i2o Retail and WingPoint Group specializing in partnerships, building relationships and executing. Responsible for developing customer relationships that promote retention and growth while ensuring that our customers derive maximum value from our solutions and platform.

For brands on Amazon, i2o Retail provides a platform to grow your sales profitably. Our Retail Advisor platform is a simple but powerful system ingesting data, learning from inputs that drive outputs, and automating many of the previously time-consuming tasks. The i2o platform offers the following modules:Brand Protector: Monitor and automatically remove unauthorized resellers from online marketplaces to increase sales. Over 160 marketplaces globally.Brand Forecaster: Utilize ML to create a Sell Thru and Sell in (PO) Forecast for open to buy and demand planning. Available on Amazon, Walmart and Target.Growth Accelerator: Analyze key drivers of sales and profitability and receive recommendations to grow your business. Available on Amazon todayI would love to connect with you if we can help your business.

Ritani, backed by Cantor Fitzgerald, is one of the leaders in the omni-channel retail market providing integration with traditional physical stores with Ritani’s online store and marketplace.

Oversaw the successful launch of the Ritani Platform helping to take business from nothing to 20m GMV in the first full calendar year of operation.Launched and managed all of Ritani's international efforts allowing the company to ship to over 70 countries during the first full year of operations. Effort went from a full ROI review, RFP, discovery and release in less than 2 months allowing for immediate fulfillment of product from customers outside of the USA.

Manager of Blue Nile's QA and Release team. Directly responsible for growing, encouraging, and driving a team of QA & Release Engineers from Senior/Lead level to Interns leading by example. Also led a team on the side for Blue Nile's SEO effort comprised of like minded individuals from development, marketing and external consultants.

Develop numerous customer facing features for Blue Nile as well as launching their international websites, external vendor extranet systems, customer tracking systems, datafeeds, etc... Worked closely with our Oracle DB infrastructure. I was also heavily focused on SEO as it grew into an industry and focused on optimizing our website for Google's linking algorithm. Achieved page 1 ranking for terms "engagement rings" and "diamonds" which are 2 of the most important terms in the jewelry industry.