I help large B2B clients use the right data, in the right ways to maintain regulatory compliance, mitigate risk, operate efficiently and facilitate innovation.

As a Senior Customer Success Manager at Asite Solutions Pty Ltd, I4+ years managing a diverse portfolio of over 20 enterprise and commercial clients from small to large, across industries such as construction, banking, manufacturing/robotics, and governmental departments on railroads, airports, refineries, mining sites and more, including; Rio Tinto, John Holland Group, Department of Transport NSW & Lang O’Rourke.Held multiple roles including Client-Onboarding, Implementation and Training Specialist, Junior - Mid - Senior Customer Success Manager, Consultant, Product Expert and generated $500,000 in upsell and cross-sell revenue by identifying and capitalizing on expansion opportunities within existing customer accounts.Personally developed new onboarding, implementation, training and customer management programs and automated processes, that were adopted globally, reducing time to onboard by 30% & churn rate by 25%. Placed the customer first, was willing to go the extra mile and advocated for them internally, maintaining excellent customer retention & product adoption rates (Client testimonials available upon request).Strategically partnered with cross-functional teams on client engagements and expansion initiatives, optimizing internal implementation and training processes adopted globallyTranslated business needs and product requirements into new solutions for customers.Collaborated with data scientists, engineers, developers, project managers, and business development teams.Professional experience using a diverse range of tech-tools, including CRMs, AI Tools (Multi-Modal LLMs), Collaborative Work Mgmt, Doc Mgmt, Project Mgmt, and other tools

I was employed at Goertek, a very successful consumer electronics manufacturer, the main rival to Foxcon. My position there was within the Training Department of Goertek, as Goertek’s Soft-Skills & Cultural Training Team Tanager & Trainer. Our team of six, operating in two different cities, Weifang and Qingdao, was responsible for creating, delivering and evaluating effective language courses, programs and support services that aid corporate goals and strategies. • Select, train and prepare new trainers to deliver quality corporate learning solutions. • Work with internal and external experts, namely Business Unit and department leaders, fellow Training colleagues and external syllabus design companies to ensure corporate training needs are firmly identified, analysed and met on an ongoing basis.• In the past two years our team has successfully designed, delivered and analysed the Goertek VIP program, Project Managers English Program, the Newcomers English Program, General English Seminars Program, the English Corners Program and organising multiple English Events and English Newsletter.• Design multi-purpose and multi-level training programs and courses that are tailored to meet the specific needs of various departments and teams. Programs I have personally pioneered and co-designed range from 1 month to 1 year in length, across multiple fields including; Project Management, Mechanical Engineering, Account Managers, Marketing & Sales and others.• Collect, analyze and report learning quality and efficiency data; identifying and implementing training solutions for continuous improvement. • Website: www.goertek.com

I was hired to consult to Hisense regarding their employee-staff training programs. I was tasked with the following:• Collaborate with management to identify company training needs.• Schedule appropriate training sessions.• Oversee and direct seminars, workshops, individual training sessions, and lectures.• Plan and implement an effective training curriculum.• Supervise training budgets.• Prepare hard copy training materials such as module summaries, videos, and presentations.• Train and guide new employees.• Develop monitoring systems to ensure that all employees are performing job responsibilities according to training.Increasing the company's productivity by teaching new skills and knowledge to employeesReason for leaving: Due to scheduling conflicts I was forced to hand over my consulting responsibilities to another consultant.

Whilst providing my teaching services to upwards of 100 individuals throughout the city of Qingdao, I was asked to utilise my past experience in marketing and sales to design and teach a highly customized Corporate Sales & Business English Language training course for Sea forest’s Sales team of 30 people.In my position as part-time Corporate Training Specialist for Qingdao Seaforest Hair Products Co., I held the following responsibilities:• Work with internal experts, namely the CEO and Sales Deparment Manager and Vice Manager to ensure corporate training needs were firmly identified, analysed and met on an ongoing basis.• Design multi-purpose and multi-level training programs and courses that are tailored to meet the specific needs of various departments and teams and • Collect, analyze and report learning quality and efficiency data; identifying and implementing training solutions for continuous improvement.Reason for leaving: Contract expired when the pre-conceived aims of the training course were successfully met.

• Implemented a learning management system (LMS) that streamlined training delivery and tracking, resulting in a 100% compliance rate with mandatory training and a 30% reduction in administrative time.• Developed a mentorship program that paired 100 junior employees with senior leaders, which accelerated the professional growth of mentees and contributed to a 15% decrease in staf turnover.• Collaborated with cross-departmental teams to identify skill gaps, leading to the creation of targeted development plans and a 50% improvement in team performance metrics.

For between 80 and 100 hours per week, I fostered and encouraged the happiness, relaxation and joy of thousands of children, teenagers, adults, couples and families from all across the world, with a main focus on children aged 4-12 years old. During my contractual term as a Mini Club Childcare Worker, I was responsible for:• Supervising and monitoring the safety of children in their care• Preparing meals and organizing mealtimes and snacks for children• Helping children keep good hygiene• Organizing activities and following a curriculum that allows children to learn about the world and explore interests• Developing schedules and routines to ensure that children have enough physical activity, rest, and playtime• Watching for signs of emotional or developmental problems in children and bringing the problems to the attention of parents• Keeping records of children’s progress, routines, and interest

Founded and served as the CEO of Cherrylane Fashion, where I successfully launched and managed a fashion e-commerce business. Developed and executed business strategies, managed operations, and led a team of contractors. Some of my accomplishments include:Launching and managing a fashion e-commerce businessDeveloping and executing business strategiesManaging operations and leading a team of remote contractors

My responsibilities as Head Sales Consultant for BloowCow Marketing included:• Generated over 150 qualified leads per month, converting 40% into sales opportunities through strategic outreach via telephone, email, and in-person meetings, consistently exceeding KPI and revenue targets.• Closed deals with a 35% success rate by effectively demonstrating Google AdWords and SEO products, negotiating prices, and building long-term relationships, contributing to a 25% increase in quarterly sales.• Collaborated with cross-functional teams, identifying and leveraging 20+ cross-sell opportunities annually, while maintaining a 95% completion rate for all sales-related administration, enhancing overall sales efficiency.

Upon completing my bachelor of Commerce, with a double major in Management and Sports Science, I have worked in a number of customer service and business administration-based roles, especially involving university students. Whilst in my role as Academic Adviser at Educate Yourself, I have worked with a number of aspiring students who have sought to upskill themselves and increase their level of employability. My strengths lie in working one on one with individuals from diverse backgrounds, becoming clear on their unique aspirations and understanding what academic pathways would best aid them in reaching their dreams. I have supported a number of people in their decision to undertake a diploma course of their choosing, offered through Educate Yourself’s strategic alliance with Strategix College. As an indirect result our involvement, the team of Academic Advisers here at Educate Yourself have seen a 93% graduation rate across our last year’s students which is well and truly above the industry average of 40%.

Leading a team of highly skillful Health Promotion Workers under the supervision of Team Coordinator Hope Rosenburg at the University of Western Australia

Responsible for originally designing and creating the first student-run University of Western Australia Sports Tennis Program.Designed the tennis program.Created and procured necessary inventory using a provided budget.Recruiting tennis coaches.Designing tennis coaching programs for varying ages and levels.Designing sporting related multimedia and marketing materialsDesigning and running sporting related events and activities

As one of 26 Residential Advisers at University Hall, it was our responsibility to welcome over 500 new students each year, deliver community-based activities, events and programs, as well as liaise between the resident’s committee and the administration team to ensure the greatest overall student and resident experience was possible. I was personally chosen to take responsibility and care in introducing and building relations with 26 brand new international students staying with us, who were completing a foundation course before entering University, due to my interpersonal and communication skills among diverse backgrounds. Combined within these 26 brave souls were over a dozen cultural, ethnic and religious backgrounds, with the majority of them having never left their home country, let alone travelling internationally before. I was one of the very first faces they many of them ever saw outside of their circle of family and friends. Working to ensure the safety and comfort of each individual on my floor proved to be a trying endeavour with an initial fear of the unknown experienced by both parties. Humbly upon departing University Hall, I was informed my floor boasted one of the highest resident-satisfaction levels across all 30 floors throughout the hall, and that my 26 residents were among the happiest and highest achievers out of all 750.

Designed and delivered personalized coaching programs for players of all ages and skill levels, improving their techniques, stamina, and game strategies.Organized and conducted tennis tournaments and matches, fostering a competitive and supportive community environment.Implemented video analysis for technique correction, significantly enhancing player performance and confidence.Promoted physical fitness and mental toughness training, contributing to the overall development of athletes.Achieved a record of successfully mentoring students to win regional tournaments and obtain scholarships for sports excellence.