Executed complete turnaround and modernization of the company through restructuring the organization's personnel, positions, and computer systems, growing company revenue by 100% in the process. Moved the company off Quickbooks and a myriad of manual spreadsheets to a fully integrated ERP system (SAP Business One), eliminating countless hours of double entry of data. Also integrated Shopify store with the ERP.Successfully navigated the company through covid without work stoppage or reduction in hours. Realigned the company and registered as FDA Drug distributor to produce hand sanitizer during Covid and allow us to operate through mandated lockdowns. Took over Accounting and Finance functions during a two year search to find a suitable in-house CPA. Also, created accounting procedures to maximize cash flow from our factoring company so that payroll could be made week to week. Responsible for complete supply chain from contract manufacturing in China to domestic and international 3PL distribution to customer service and reverse logistics. Managed all support departments of the company: Product Development, Manufacturing (contracted), Purchasing, Customer Service, Warehousing (contracted), Accounting, IT, and HR.

-Saved the company over $240k/yr by outsourcing our Nashville distribution center to a 3PL provider allowing us to focus on our core competencies while dramatically improving service levels to our customers.-Reduced operating costs by closing down redundant warehouse in Cleveland while making the transition invisible to our customers.-Reduced freight expenses from 6% of sales to 4% of sales by realigning our inventory from brand based storage to demand based storage and putting our inventory closer to our customer base. -Implemented cycle counting and modernized warehouse to use barcode readers instead of paper based picking. -Implemented integrated EDI and WMS systems to reduce labor expenses by 20% in the office.-Increased on time shipments from 60% to 99.8% and implemented order acknowledgement system to provide accurate promised delivery dates to customer. -Streamlined inventory to eliminate over $1M in dead inventory while at the same time increasing product availability to 92% and increasing annual turns from 1 to 3.-Responsible for entire order fulfillment process from forecasting to order entry, to warehousing, picking, shipping, and return logistics.

·        Full responsibility for keeping company promises to customers from order entry to aftermarket service for over 200 finished SKUs and more than 25,000 parts and accessory items.·        Monitored sales and manufacturing to determine production schedule, product mix, and optimum inventory levels.·        Set production schedule, order fulfillment dates, shipping schedule, and procurement schedule to level the workload across all departments and maintain appropriate cash flow.·        Kept the factory on schedule and work closely with manufacturing supervisors, providing support and expediting jobs when necessary.·        Negotiated with outside vendors and monitored quality of outside processing to eliminate hidden costs from the production process.·        Identified quality problems and trends on the shop floor and in the field and initiate product and process improvements.·        Reviewed all ECNs for manufacturability and make final approvals.·        Managed parts and service call center supporting over 50 years of product history and handled escalated calls.

·         Assumed full responsibility for creating the division including all aspects of manufacturing and servicing of the product, including procurement, assembly, order fulfillment, shipping, installation, dealer relations, customer service, warranty management, and aftermarket parts sales.·         Built the division like a start-up, from personally assembling the first ten pilot units to establishing a new factory with two assembly lines for more than 20 SKUs.·         Created all the positions for the division, set salaries, made all hiring and termination decisions.·         Redesigned the product with Engineering to maximize manufacturability and serviceability and to mitigate quality and warranty costs.·         Managed relations with worldwide network of dealers and utilized third party providers to secure a global service network.·         Took responsibility for product management in conjunction with the VP of Sales in the absence of a formal marketing department.

·         Increased customer satisfaction metrics from 81% to 97% and call center agent utilization by 40%, while reducing abandoned calls by 50%.·         Reduced warranty costs by more than $1M annually by implementing service requirements in the new product design process, on an annual warranty budget of $6.6M and annual net parts sales of $9M.·         Created specifications for new CRM system for tracking service calls and sales.·         Created a training program for new call center personnel.·         Managed customer support website with over 400,000 hits per month.

·         Responsible for over 200 quality compliance metrics on a contract to process immigration applications in a service center with over 600 data entry operators on two shifts.·         Managed a department of over 30 employees on two shifts with two supervisory layers.·         Increased contract compliance for the California service center by 15%, earning over $4M in bonus incentives for the company.·         Set quality policy and implemented new auditing strategies.  ·         Interpreted contract requirements and managed customer expectations.·         Negotiated acceptable solutions with federal government agents for corrective actions.

·         Developed and directed the largest lead acid battery testing lab in the United States for testing new products and benchmarking against competitor products.·         Saved over $500k in customer warranty claims by creating a failure analysis process.·         Designed and procured custom testing units.·         Managed a team of technicians with diverse educational backgrounds.

·         Managed the engineering module for the company's MRP/ERP system. ·         Responsible for all configuration management for the company.

·         Monitored the quality of work for six technicians and directed improvement efforts.  ·         Wrote the company's Quality Assurance Manual and over 100 ISO 9001 procedures. ·         Performed all configuration management.